Villa Park Catering.....

[dave.woodhall]

A statement is due to be issued tomorrow basically apologising and giving details of proposed improvements.

[RamboandBruno]

A statement is due to be issued tomorrow basically apologising and giving details of proposed improvements.

Thanks for that. It will be interesting if the apology and proposed improvements just focus on the first game if the season. Hopefully it addresses the longer term problems.

[Nii Lamptey]

A statement is due to be issued tomorrow basically apologising and giving details of proposed improvements.

Thanks for the update Dave.

Hopefully, they don't just assume it was the recent Everton game where the service was lacking.... it's been shocking for as long as I can remember, and whoever is in charge of it basically needs their marching orders, or at the very, very least, a HUGE kick up the arse!

[KRS]

Be interesting to see if there will be any significant improvements this weekend…or just normal levels of crap service to be resumed.

[London Villan]

Has the statement/apology appeared yet?

[PeterWithesShin]

Has the statement/apology appeared yet?

Maybe it's being prepared by the the same people that do the catering, which would explain why it's taking so long.

[Des Little]

Has the statement/apology appeared yet?

It’s in for its 7th spell check.

[Kevin Dawson]

Cunning plan to avoid complaints in the Holte Suite today......let fewer people in....

[dave.woodhall]

They're encouraging complaints/feedback today. The club really do seem to want evidence to nail Levy.

[VILLA MOLE]

https://link.news.avfc.co.uk/custloads/878014227/md_226896.jpg

[aldridgeboy]

[astonvilla82]

got in 15 minutes before halftime, served straight away, order 2 pints each, pleased

[RamboandBruno]

No change in the Holte lower. Went down on 35 mins to order 1 pint for me and a bottle of coke and one portion of chips for my daughter. There were about 6 people in front of me, got served with 5 minutes to go before 2nd half k/o. Thats 20 mins to serve 5 or 6 in front of me, who were just getting a couple of drinks and maybe a portion of chips. The issue apparently was a wait on the chips, honestly give up.
I still feel really really sorry for the mostly young black kids behind the counter, getting shouted at my mostly frustrated  middle aged white blokes. The supporters should know better, but those kids should not be put in that position by the catering company or the Villa.

[London Villan]

Also the toilets in the Trinity, hot water taps hardly working, no way to dry hands…

[manic-road]

Ordered a pint before the game in Upper Holte was given a pint which was half full then a half of froth on top, I said no that's not a pint so he swiped some froth off and gave it me back. Refused it until I got the other half I was paying for. Served quickly but clueless staff.