Heroes & Villains, the Aston Villa fanzine

Heroes & Villains => Heroes Discussion => Topic started by: Nii Lamptey on August 13, 2022, 09:58:57 PM

Title: Villa Park Catering.....
Post by: Nii Lamptey on August 13, 2022, 09:58:57 PM
What. The. Actual. Fuck!

It's never been great, but today in the Upper Trinity was woeful! I arrived about an hour before kickoff, and fans were not only queuing from the counter to the back of the concourse, but having to circle round in a snail shell shaped line?

HOW can it be so bad?? There have been so many advancements in event catering in recent years, our club seems stuck in the dark ages - Why has it not been addressed over the summer?

With the constant demand for beer pre-match/HT, why are they not dedicating 2-3 staff from each bar for constant 'pint pulling duties' and then the remaining staff just have to hand them over and take the money? Cider seemed even worse - They were having to grab cans from the fridge, open them and manually pour them into pint glasses?!  WTF??

Anyone know if it is Villa that control catering, or has it been 'outsourced' to a third party? Whoever controls it, it needs addressing urgently as it's fucking terrible!

Title: Re: Villa Park Catering.....
Post by: ozzjim on August 13, 2022, 10:05:51 PM
It is outsourced.
Title: Re: Villa Park Catering.....
Post by: frank black on August 13, 2022, 10:06:05 PM
I just canít be arsed to get e pre match pint at VP. Even worse now if I fancy a Coffee (no chance since they relegated the coffee to a small single line kiosk. I get a pint and eat elsewhere and Iím sure there are many like meÖ
Title: Re: Villa Park Catering.....
Post by: Meanwood Villa on August 13, 2022, 10:08:33 PM
I very rarely engage with in stadium catering because it's crap but I tried to buy some water at half time today and gave up. Truly abysmal.
Title: Re: Villa Park Catering.....
Post by: olaftab on August 13, 2022, 10:11:49 PM
Anyone know if it is Villa that control catering, or has it been 'outsourced' to a third party? Whoever controls it, it needs addressing urgently as it's fucking terrible!
Even if it's outsourced it's Villa in control and therefore accountable for quality, quantity and service.
Title: Re: Villa Park Catering.....
Post by: Dave P on August 13, 2022, 10:13:51 PM
The beer in the Holte suite before the game was like dishwater. Plus the place is still understaffed.
Title: Re: Villa Park Catering.....
Post by: ozzjim on August 13, 2022, 10:14:53 PM
I very rarely engage with in stadium catering because it's crap but I tried to buy some water at half time today and gave up. Truly abysmal.

Whoever manages the contract at VP should be doing a full review with the supplier come Monday am by the sounds of it. Catering contracts are bloody difficult beats to get right, but knowing the weather forecast and the number of people coming to the stadium it shouldn't have been difficult to mobilise something to cater for it.  Seen a lot of Everton fan comments about it too.

Having been to the new Spurs stadium over the summer,  their outlets and catering makes VP look like something from prehistoric times. 
Title: Re: Villa Park Catering.....
Post by: dave.woodhall on August 13, 2022, 10:19:38 PM
It might have helped if they'd used a bit of sense and let people take water inside.
Title: Re: Villa Park Catering.....
Post by: Gareth on August 13, 2022, 10:25:13 PM
Doug Ellis Upper is always poor, the selection is abysmal and the staff are Fawlty Towers poor but the cans thing was bizarreÖ.50 yard queues because every can ordered had to be poured and none of the staff knew how to pour a beerÖnothing pre-poured.  Cans in this days and age :-)

The concourse up there is too narrow to be clogged up with people queueing but they donít seem to care about maximising profits.

As Dave said had people been allowed to take water in that would have been sensible.
Title: Re: Villa Park Catering.....
Post by: Beard82 on August 13, 2022, 10:27:39 PM
Unreal - wanted to get water - gave up after queuing for 20 mins and still only being half way up the concorse
Title: Re: Villa Park Catering.....
Post by: London Villan on August 13, 2022, 10:29:48 PM
Worse than ever today, which is some achievement.
Title: Re: Villa Park Catering.....
Post by: richtheholtender on August 13, 2022, 10:33:10 PM
No curry sauce in the holte. Putting that to one side, one of the bottle stands was closed and there didn't appear to be any increase in speed of service. We all knew what the weather was doing, so access to drinks was quite important.
Title: Re: Villa Park Catering.....
Post by: London Villan on August 13, 2022, 10:36:24 PM
Ironically, the kiosks were shut by the time of the second half drinks break.
Title: Re: Villa Park Catering.....
Post by: Legion on August 13, 2022, 10:36:28 PM
It might have helped if they'd used a bit of sense and let people take water inside.

I took two bottles in. The contents of my bag were inspected just before entry and they were fine with it.
Title: Re: Villa Park Catering.....
Post by: dave.woodhall on August 13, 2022, 10:37:50 PM
It might have helped if they'd used a bit of sense and let people take water inside.

I took two bottles in. The contents of my bag were inspected just before entry and they were fine with it.

They were afraid you'd drown them. I saw someone not allowed to take a bottle in.
Title: Re: Villa Park Catering.....
Post by: AV82EC on August 13, 2022, 10:38:19 PM
It was abysmal in the Upper Trinity, half the bars shut (!!), a 6 pint pouring machine only operating at half time behind A1/A2. I absolutely understand that one D Ellis made an absolute pigs ear of developing the stadium which leaves little scope for catering facilities but this was just rank incompetence from the outsourced subcontractor. I stopped using in stadium catering or bars about 4 seasons ago, itís got worse if today is anything to go by.
Title: Re: Villa Park Catering.....
Post by: VILLA MOLE on August 13, 2022, 11:21:44 PM
The money they must be losing in sales because people give up trying to buy anything

It was horrible in the upper trinity today
Title: Re: Villa Park Catering.....
Post by: Exeter 77 on August 13, 2022, 11:31:10 PM
I mentioned on the post match thread that someone told me they were charging 90p for tap water. Can't verify that for myself though as I decided to opt out of the queue in the Upper Holte.
Title: Re: Villa Park Catering.....
Post by: ozzjim on August 13, 2022, 11:33:45 PM
The money they must be losing in sales because people give up trying to buy anything

It was horrible in the upper trinity today

Depending on the terms of the contract it will be a fair amount.  Worst thing is it is simple planning and contract management with the supplier to optimise opportunities for revenue,  it's not like you don't know the footfall and the routes people are going to take.  Today they could likely have smashed stupid sales on bottles of water at satellite kiosks etc.  So simple. 
Title: Re: Villa Park Catering.....
Post by: pauliewalnuts on August 14, 2022, 12:00:19 AM
I suspect the train strike will have caused staffing problems today
Title: Re: Villa Park Catering.....
Post by: Exeter 77 on August 14, 2022, 12:06:01 AM
I suspect the train strike will have caused staffing problems today
The guy who supervises the programme sellers told me some of the people he was expecting hadn't turned up which was why he was selling in the kiosk in the Holte End car park.
Title: Re: Villa Park Catering.....
Post by: RamboandBruno on August 14, 2022, 12:22:53 AM
I posted on another thread, i went down to the holte concourse on 35 mins judging how bad it normally is at half time, i got a beer and two waters for yhe kids 20-25 mins later, literally just before the players came out. The strike may have impacted on staffing, but really its same old problem, thats been getting worse for past couple of seasons.
I dont blame the individual staff behind the counter, mainly kids really, but the whole management of the thing is appalling. For a start prior to half time at least, just have a load of pints poured and ready to go, that will free up more time to serve soft drinks, food etc.
also because its sub contracted its rarely the same staff, so they cant get used to the job at hand week by week.
Title: Re: Villa Park Catering.....
Post by: Mister E on August 14, 2022, 08:41:53 AM
Unreal - wanted to get water - gave up after queuing for 20 mins and still only being half way up the concorse
I didn't bother to queue; went to the toilets and drank from the tap!
Title: Re: Villa Park Catering.....
Post by: PeterWithe on August 14, 2022, 08:47:49 AM
Iím another who gave up queuing at half time, the hot weather wasnít that much of a surprise was it?

The service in the fanzone behind TR looked pretty well set, maybe itís because they are all small traders who want to earn money?
Title: Re: Villa Park Catering.....
Post by: LeeB on August 14, 2022, 08:53:52 AM
It's ironic that whilst it's not perfect, I don't really have any problems getting drinks or food in the soon to be replaced North Stand.
Title: Re: Villa Park Catering.....
Post by: Flin5tone on August 14, 2022, 08:55:06 AM
So with the price increases absolutely nothing had changed in the Holte End. The same problems of pouring cans into PLASTIC cups? absolutely ridiculous. I wasn't expecting much as it's Villa and the service they offer is outdated and poor but I thought we might see something.

I even noticed a cigarette butt in the toilet that's wedged between a ceiling tile was still there from last season? You'd think there would be a big clean up/maintenance check in the weeks when the stadium is not being used

Also I went to pick up my Rewards item from the Village and was told by a member of staff after waiting a short while that they wouldn't be serving anyone else from our position in the queue and to come back at some time on a Friday or the next match? Absolutely ridiculous
Title: Re: Villa Park Catering.....
Post by: Bad English on August 14, 2022, 08:55:40 AM
It might have helped if they'd used a bit of sense and let people take water inside.
I was at the Groupama Stadium in Lyon last July with temperatures of 39⁰C forecast. It was a Stones gig not football though. 

Normally you can't take anything at at all but they let everyone take in water bottles and those water mist aerosols (we had three of those and they were a made-up deity-send). This was announced online and vi the local media during the day.

Inside, they had cold lager and a decent IPA on tap, and there were staff doing nothing but pour pints for those taking the orders and queues were orderly and fast-moving. You could also order  food and beer to your seat via an app, which you can't do in England because some people are twats when are allowed near alcohol). Plus they have concessions all around the outside of the stadium, within the grounds and you can come and go as you please

I was very impressed by the size and space around what is one of those 'soulless' bowl stadiums and they were raking in the cash.  Villa Park is a few decades behind in that respect. But that is for another thread.
Title: Re: Villa Park Catering.....
Post by: The Man With A Stick on August 14, 2022, 09:01:31 AM
It's been a shambles as far back as I can remember.  What's the point in building this Villa Live thing if they have the same clowns operating and staffing it?
Title: Re: Villa Park Catering.....
Post by: PeterWithe on August 14, 2022, 09:01:50 AM
How do these contracts work?

Will Villa simply have sold the rights to the catering and now have their money so dont have an incentive to get involved in sorting it? Or will we still have a % of takings?
Title: Re: Villa Park Catering.....
Post by: Flin5tone on August 14, 2022, 09:05:50 AM
Also a wall of vending machines selling snacks and soft drinks/water would be ideal? You could have sandwiches and chocolate etc which would take away some people from the kiosks.

The more I think about the can into plastic thing the more annoyed I get. Just hand over the can ,be a lot quicker.
Title: Re: Villa Park Catering.....
Post by: PeterWithe on August 14, 2022, 09:10:31 AM
It really is utterly perplexing to me that we/the catering company know that they are limited to making money on just 19 (?) occasions per season, but know exactly where the customers are going to be, how many of them there is and what they will want to buy. But fuck it up every time. For 20 years.
Title: Re: Villa Park Catering.....
Post by: Beard82 on August 14, 2022, 09:23:58 AM
Iím another who gave up queuing at half time, the hot weather wasnít that much of a surprise was it?

The service in the fanzone behind TR looked pretty well set, maybe itís because they are all small traders who want to earn money?
Yeah I got a burger there and it worked quite well - think itís because it is independent vendors who have worked out that they can make a lot more money if they do it well.

I went to the Cricket at Trent Bridge for Eng V New Zealand and it was so easy and quick  and well ran - itís basics but makes a real difference to the experience and ultimately gets you to spend more
Title: Re: Villa Park Catering.....
Post by: Bent Neilsens Screamer on August 14, 2022, 09:38:52 AM
Is there any health and safety or other regulation that stops them pre pouring loads of drinks ready to hand over?
Title: Re: Villa Park Catering.....
Post by: AlexAlexCropley on August 14, 2022, 09:43:42 AM
Is there any health and safety or other regulation that stops them pre pouring loads of drinks ready to hand over?
I'm sure I've seen that operation at other grounds but can't remember where
Title: Re: Villa Park Catering.....
Post by: dicedlam on August 14, 2022, 10:04:11 AM
It really grinds me when all you hear from the club are buzz words like 'The Matchday Experience' and then go and serve up a shit catering service such as yesterday.

Whoever oversees this side of the business at the club needs a good kick up the arse. It was an absolute joke in the UT yesterday.
Title: Re: Villa Park Catering.....
Post by: Goldenballs on August 14, 2022, 10:05:35 AM
Is there any health and safety or other regulation that stops them pre pouring loads of drinks ready to hand over?
I'm sure I've seen that operation at other grounds but can't remember where
I think they do it at Wembley. Costs about £9 though.
Title: Re: Villa Park Catering.....
Post by: nick harper on August 14, 2022, 10:32:32 AM
The Doug Ellis is cramped at the best of times but the queues were going in different directions everywhere yesterday. Queues for the ladies and menís toilets and massive queues for the catering. The view is great but the stand is really outdated and awful.
Title: Re: Villa Park Catering.....
Post by: Clampy on August 14, 2022, 10:35:52 AM
The beer in the Holte suite before the game was like dishwater. Plus the place is still understaffed.

How much was it for a pint out of interest? Someone told me they've put the prices up.
Title: Re: Villa Park Catering.....
Post by: Dave P on August 14, 2022, 10:42:41 AM
The beer in the Holte suite before the game was like dishwater. Plus the place is still understaffed.

How much was it for a pint out of interest? Someone told me they've put the prices up.

2 pints and 3 bottles of Sprite was £19. Not sure on the individual prices but Iím guessing itís just shy of £6 a pint.
Title: Re: Villa Park Catering.....
Post by: astonvilla82 on August 14, 2022, 11:22:13 AM
Is there any health and safety or other regulation that stops them pre pouring loads of drinks ready to hand over?
I'm sure I've seen that operation at other grounds but can't remember where
they use to do it in the upper holte many years ago, worked very well, now i sit in the lower holte, but went into the holte suite yesterday and looking at the bar queue wasn't worth it for one drink, that's about a tenner they lost out on,asked one lad and said they got in on 34 minutes and took about 20 minutes for to bring him a beer back,then we went outside to the concourse and it was the same,
Title: Re: Villa Park Catering.....
Post by: Chris Smith on August 14, 2022, 11:25:06 AM
Service was crap in the Holte Suite yesterday but Paulieís point about the rail strike hadnít occurred to me so Iíll reserve judgment for now.
Title: Re: Villa Park Catering.....
Post by: Pete3206 on August 14, 2022, 11:35:00 AM
In the Witton Upper, if you don't join a queue 15-20 minutes before half time, you can forget it.
Title: Re: Villa Park Catering.....
Post by: Clampy on August 14, 2022, 11:41:40 AM
I don't get why people do that anyway. Surely they can go 90 minutes without a pint? (I do get that yesterday was very hot mind).
Title: Re: Villa Park Catering.....
Post by: The Edge on August 14, 2022, 11:41:48 AM
Unreal - wanted to get water - gave up after queuing for 20 mins and still only being half way up the concorse
I didn't bother to queue; went to the toilets and drank from the tap!
You should never do that it's not drinking water, you'll be lucky not to get ill. I was in the upper Trinity as I gave my brother my usual seat. Never again. Totally ruined my matchday experience. I've mentioned on here previously that my son used to be in charge of the bars at the sty. He's also experienced at other large events. He sent a detailed email to the catering department at Villa with a few ideas they could try and told them about how much money the club were losing on a match day. He never even got a response. It's an absolute shambles. I will never sit in the upper Trinity again.
Title: Re: Villa Park Catering.....
Post by: rougegorge on August 14, 2022, 11:42:44 AM
I love Villa Park, but the concourses are not big enough, and the catering is simply dreadful. I know it's not dissimilar to a lot of grounds, but the whole approach is outdated. New stadia abroad and especially in the US put ours to shame.
Title: Re: Villa Park Catering.....
Post by: The Edge on August 14, 2022, 11:48:24 AM
Is there any health and safety or other regulation that stops them pre pouring loads of drinks ready to hand over?
No. There are multi pour facilities in use in most other Premier league stadiums. Also I go to the Cheltenham festival every year and that used to be horrific trying to get a pint. Not any more though. It's amazing how they have transformed the catering services over the years. Villa should send a delegation to Cheltenham to observe exactly what can be achieved with enough desire to get it right. It would appear that match day catering at Villa Park is something that they just don't give a fuck about.
Title: Re: Villa Park Catering.....
Post by: Gareth on August 14, 2022, 11:56:31 AM
Iíd be interested what the service was like in the Lower North & Lower Ellis because to me it seemed those two areas were in the sun for the whole gameÖ.if it was 20/25 minutes like Upper Ellis then big risk of heat exhaustion and no access to any water. 

Love my view in the Upper Ellis but nothing else about that stand is good;
Catering options - poor
Speed of service - tortoise
Toilets - awful (for ladies is it even worse with less than 10 cubicles?)
Concourse space - cramped

The value for money in that stand is only the seat, there is no positive match day experience beyond great view
Title: Re: Villa Park Catering.....
Post by: astonvilla82 on August 14, 2022, 11:58:59 AM
Is there any health and safety or other regulation that stops them pre pouring loads of drinks ready to hand over?
No. There are multi pour facilities in use in most other Premier league stadiums. Also I go to the Cheltenham festival every year and that used to be horrific trying to get a pint. Not any more though. It's amazing how they have transformed the catering services over the years. Villa should send a delegation to Cheltenham to observe exactly what can be achieved with enough desire to get it right. It would appear that match day catering at Villa Park is something that they just don't give a fuck about.
more likely someone in charge who gets paided a good wage and doesn't give a f, until he or she gets a kick up the arse from the organ grinder, which I think will be very soon, anybody got contact details for the organ grinder, not those at Villa, because it will probably be put in the bin
Title: Re: Villa Park Catering.....
Post by: eamonn on August 14, 2022, 12:48:17 PM
Doesn't this issue come up time and time again when Purslow/the club meet with supporter representatives? Next time there is a meeting, someone needs to shake him by the lapels and spell it out to him.
Title: Re: Villa Park Catering.....
Post by: dave.woodhall on August 14, 2022, 12:53:37 PM
Doesn't this issue come up time and time again when Purslow/the club meet with supporter representatives? Next time there is a meeting, someone needs to shake him by the lapels and spell it out to him.

He doesn't go to all the meetings but it does get brought up regularly.
Title: Re: Villa Park Catering.....
Post by: Risso on August 14, 2022, 01:07:15 PM
I don't get why people do that anyway. Surely they can go 90 minutes without a pint? (I do get that yesterday was very hot mind).

It's not just a pint though, it's any sort of refreshments. And assuming people don't walk in right on the stroke of kick off, it's more than 90 minutes. I think it's a valid criticism that the club doesn't cater for fans in the stands at all well.
Title: Re: Villa Park Catering.....
Post by: Clampy on August 14, 2022, 01:09:15 PM
I don't get why people do that anyway. Surely they can go 90 minutes without a pint? (I do get that yesterday was very hot mind).

It's not just a pint though, it's any sort of refreshments. And assuming people don't walk in right on the stroke of kick off, it's more than 90 minutes. I think it's a valid criticism that the club doesn't cater for fans in the stands at all well.

I wasn't taking about the criticisim. If people think it's not being ran right, then fair enough.
Title: Re: Villa Park Catering.....
Post by: DeKuip on August 14, 2022, 01:19:55 PM
When you consider the steep price increases weíve all been hit with for our tickets this season the standard of service we get is woeful.
Yesterday was an example of an extreme lack of care towards supporters, and lack of preparation for hosting the game.
Weíve known all week thereíd not only be a heatwave but also a train strike. It doesnít take a genius to work out that larger numbers of supporters would be arriving earlier than normal in anticipation of parking problems and more traffic on the road - and weíd also have far more people walking to and from town. With the weather as it was most people would be arriving thirsty, and be desperate for anything wet at half-time.
90 minutes before kick-off the queue for drinks inside the lower Trinity was what youíd normally get an hour later. As others have said, the service was inadequate in terms of number of staff.. and painfully slow. The prices are a total piss take.
Villa Park is worse than most in that the options for home fans in terms of pubs near the ground is very limited nowadays - so youíd think the business brains within the club would be planning for how they could serve the needs of the many thousands of people who arrive early, are barred from being able to take drinks in with them, and are prepared to spend money on refreshments inside.
If you complain to the club youíll be told ďwe know, weíre working on itĒ - lies, this is not a new problem. Staffing issues? Pay more, thereís more than enough profit to be made there if done right, and look after the staff you do get. Even more will be needed when capacity is increased.
And Invest in faster systems for pouring drinksÖ or arenít we worth it?
Title: Re: Villa Park Catering.....
Post by: Lastfootstamper on August 14, 2022, 01:27:58 PM
After spending a lot of time at the Games, I must admit I'd got quite accustomed to the easy availability of free drinking water for paying customers.
Title: Re: Villa Park Catering.....
Post by: DeKuip on August 14, 2022, 01:42:47 PM
After spending a lot of time at the Games, I must admit I'd got quite accustomed to the easy availability of free drinking water for paying customers.
True, and thatís caring for mainly one-off customers. Villa are hosting customers who want to remain so for a lifetime. Thatís my sentence anyway.
Title: Re: Villa Park Catering.....
Post by: Flin5tone on August 14, 2022, 01:51:27 PM
If they can't do it right they need to strip it right back and keep it very simple. There is no need trying to be fancy when you can't get it right.
 For speed and ease reduce the items being sold
Selection of pasties,sausage rolls etc
Selection of sandwiches
Bottled lagers
Water / soft drinks. Stuff that can be handed over at speed without all the messing about as it seems the staff don't have a clue what they're doing .

For areas like the Doug Ellis upper where it is very tight , simply sell good standard sandwiches all stored in a fridge (like a shop/garage display) bottled drinks and nothing else.

I dread to think what it must be like in the away end with a boisterous crowd wanting beers and so on in such a cramped space .
Title: Re: Villa Park Catering.....
Post by: astonvilla82 on August 14, 2022, 01:53:04 PM
So say 1000 people give up because of the queues,at least 5 pounds a person, that's 5000 pounds and that's imagine is a conservative estimate
Title: Re: Villa Park Catering.....
Post by: Risso on August 14, 2022, 01:54:12 PM
If they can't do it right they need to strip it right back and keep it very simple. There is no need trying to be fancy when you can't get it right.
 For speed and ease reduce the items being sold
Selection of pasties,sausage rolls etc
Selection of sandwiches
Bottled lagers
Water / soft drinks. Stuff that can be handed over at speed without all the messing about as it seems the staff don't have a clue what they're doing .

For areas like the Doug Ellis upper where it is very tight , simply sell good standard sandwiches all stored in a fridge (like a shop/garage display) bottled drinks and nothing else.

I dread to think what it must be like in the away end with a boisterous crowd wanting beers and so on in such a cramped space .

Disgra...no, actually you make some good points.
Title: Re: Villa Park Catering.....
Post by: Lastfootstamper on August 14, 2022, 01:59:22 PM
If they're going to insist on selling chips, then make sure there's a constant supply of chips. The way the queues grind to a standstill as all the servers wait for a new batch to arrive is a piss take.
Title: Re: Villa Park Catering.....
Post by: maidstonevillain on August 14, 2022, 02:07:09 PM
I very rarely engage with in stadium catering because it's crap but I tried to buy some water at half time today and gave up. Truly abysmal.
Compare that with Alexander Stadium last weekend. If you took in a water bottle refills were free and readily available.
Title: Re: Villa Park Catering.....
Post by: Holte L2 on August 14, 2022, 02:14:38 PM
It might have helped if they'd used a bit of sense and let people take water inside.

I took mine inside in the lower holte without any problems.  Even in my own stainless steel breaker.
Title: Re: Villa Park Catering.....
Post by: Nii Lamptey on August 14, 2022, 02:17:18 PM
Iíd say itís WAY more than a thousand people not botheringÖ maybe stick another naught on the end!
I was desperate for a drink yesterday, but no way was I queuing in that steaming concourse for an hour. I went back in at kickoff as I was gasping, and it still took them 10mins into the match to serve me!

The situation was probably exacerbated by the train issues, but they had plenty of notice to work around that. And letís face it, itís been like this for fucking years. Itís not a one-off!

Seems there isnít one fan on here that thinks the service is even ok. Surely there is a way to communicate this to Purslow and go to lay the hammer down? Iím in the middle of the trinity upper - tempted to make a feckin banner to get the message across!
Title: Re: Villa Park Catering.....
Post by: UK Redsox on August 14, 2022, 02:22:34 PM
It might have helped if they'd used a bit of sense and let people take water inside.

Were they stopping people. I showed my plastic bottle of water to a bag checking bloke at the LTR and was waved through
Title: Re: Villa Park Catering.....
Post by: UK Redsox on August 14, 2022, 02:28:30 PM
I very rarely engage with in stadium catering because it's crap but I tried to buy some water at half time today and gave up. Truly abysmal.
Compare that with Alexander Stadium last weekend. If you took in a water bottle refills were free and readily available.

Isnít that the case at VP as well? Take in an empty plastic bottle and fill it up at a tap. Itís what Iíve been doing for years.
Title: Re: Villa Park Catering.....
Post by: UK Redsox on August 14, 2022, 02:30:05 PM
When I entered the LTR about 11:15, the concession stand on the right still had the shutters down. Did that open up ?
Title: Re: Villa Park Catering.....
Post by: AlexAlexCropley on August 14, 2022, 03:03:01 PM
I very rarely engage with in stadium catering because it's crap but I tried to buy some water at half time today and gave up. Truly abysmal.
Compare that with Alexander Stadium last weekend. If you took in a water bottle refills were free and readily available.

Isnít that the case at VP as well? Take in an empty plastic bottle and fill it up at a tap. Itís what Iíve been doing for years.
Where's the tap? And don't say the toilets
Title: Re: Villa Park Catering.....
Post by: VILLA MOLE on August 14, 2022, 03:17:41 PM
If they're going to insist on selling chips, then make sure there's a constant supply of chips. The way the queues grind to a standstill as all the servers wait for a new batch to arrive is a piss take.


 They ran out of chips  near us on upper A5 before halftime, although i enjoyed the veggie pie 😃 seriously i am excited about the new north stand development, but they have to get the basics right elsewhere first
Title: Re: Villa Park Catering.....
Post by: UK Redsox on August 14, 2022, 03:18:58 PM
I very rarely engage with in stadium catering because it's crap but I tried to buy some water at half time today and gave up. Truly abysmal.
Compare that with Alexander Stadium last weekend. If you took in a water bottle refills were free and readily available.

Isnít that the case at VP as well? Take in an empty plastic bottle and fill it up at a tap. Itís what Iíve been doing for years.
Where's the tap? And don't say the toilets

The Restrooms ;)
Title: Re: Villa Park Catering.....
Post by: AlexAlexCropley on August 14, 2022, 03:21:10 PM
I very rarely engage with in stadium catering because it's crap but I tried to buy some water at half time today and gave up. Truly abysmal.
Compare that with Alexander Stadium last weekend. If you took in a water bottle refills were free and readily available.

Isnít that the case at VP as well? Take in an empty plastic bottle and fill it up at a tap. Itís what Iíve been doing for years.
Where's the tap? And don't say the toilets

The Restrooms ;)
With added E-coli? No thanks
Title: Re: Villa Park Catering.....
Post by: Jon Crofts on August 14, 2022, 03:32:54 PM
Everton fans not in the least bit happy, lower Doug Ellis had no water and no beer.
Title: Re: Villa Park Catering.....
Post by: johnc on August 14, 2022, 04:43:36 PM
It's ironic that whilst it's not perfect, I don't really have any problems getting drinks or food in the soon to be replaced North Stand.
Were you there yesterday. There was no Amstel an hour before kick off. The cans they took out of the fridge were warm. The queues were massive. How in the name of God did they not have Amstel on tap for the first game of the season. At half time they close one of the shutters to send us all over the edge
Title: Re: Villa Park Catering.....
Post by: levico on August 14, 2022, 06:21:16 PM
Not a catering issue but my daughter said that there was only one working stall in the Ladies toilets in the Upper Doug Ellis.
Theyíve had all closed season to sort that out. They clearly need a decent Facilities Manager.
Title: Re: Villa Park Catering.....
Post by: john e on August 14, 2022, 06:24:43 PM
itís an absolute bollocks barn of ineptitude
Title: Re: Villa Park Catering.....
Post by: Villa in Denmark on August 14, 2022, 08:00:43 PM
It's ironic that whilst it's not perfect, I don't really have any problems getting drinks or food in the soon to be replaced North Stand.
Were you there yesterday. There was no Amstel an hour before kick off. The cans they took out of the fridge were warm. The queues were massive. How in the name of God did they not have Amstel on tap for the first game of the season. At half time they close one of the shutters to send us all over the edge

They were trying to save you from the ungodly piss that is Amstel?
Title: Re: Villa Park Catering.....
Post by: johnc on August 14, 2022, 08:50:55 PM
It's ironic that whilst it's not perfect, I don't really have any problems getting drinks or food in the soon to be replaced North Stand.
Were you there yesterday. There was no Amstel an hour before kick off. The cans they took out of the fridge were warm. The queues were massive. How in the name of God did they not have Amstel on tap for the first game of the season. At half time they close one of the shutters to send us all over the edge

They were trying to save you from the ungodly piss that is Amstel?
By making me drink warm cider?
Title: Re: Villa Park Catering.....
Post by: N'ZMAV on August 14, 2022, 08:52:12 PM
piss up in a brewery
Title: Re: Villa Park Catering.....
Post by: Dave P on August 14, 2022, 09:01:13 PM
I still donít understand why pints are not being continually poured to speed things up. Itís not like theyíll be standing there for a while going warm as they are continually being sold.
Title: Re: Villa Park Catering.....
Post by: colin69 on August 14, 2022, 09:40:46 PM
I bet when Bruce Springsteen comes to Villa Park whoever is doing the catering does a much better job than when on match day.
I donít blame the kids but I do blame whoever is supposed to be training them.
Title: Re: Villa Park Catering.....
Post by: UK Redsox on August 14, 2022, 09:53:49 PM
Not a catering issue but my daughter said that there was only one working stall in the Ladies toilets in the Upper Doug Ellis.
Theyíve had all closed season to sort that out. They clearly need a decent Facilities Manager.

The toilets in the LTR had one trough taped off

About half of the taps donít turn themselves off, so VP wasted a lot of water yesterday.
Title: Re: Villa Park Catering.....
Post by: exigo on August 14, 2022, 10:28:37 PM
I groundhopped to Luton last Tuesday. In a stand that hasn't been touched for 50 years, the service was light years ahead of Villa. Pre-poured pints, two people on each till, quick as you like.

Holte Pub seemed to have a capacity of about 50 people yesterday, and still managed to have a huge queue to the door, while running out of most draught beers by the time we got a second.

Lower Holte terrible service. Bottle bars closed, food apparently unable to be sold because the prices hadn't been updated. Queues everywhere. Every season we arrive thinking they'll have finally sorted it out, and they somehow manage to make it worse.

And the cisterns were overflowing everywhere in the men's bogs as well.
Title: Re: Villa Park Catering.....
Post by: PeterWithesShin on August 14, 2022, 10:31:11 PM
It's some going to mess up opening day. It's not like they haven't had months to prepare for it.
Title: Re: Villa Park Catering.....
Post by: dave.woodhall on August 14, 2022, 10:31:21 PM
I'd be interested to know how we compare with other older grounds such as Anfield and St James, and how they compare with the new grounds.
Title: Re: Villa Park Catering.....
Post by: PeterWithesShin on August 14, 2022, 10:36:37 PM
I'm a non banter group on FB which is for fans that love football grounds. VP is regularly ranked top 2 or 3 on appearance, history and just most popular to visit etc, opposition/neutral fans love it. Usually with the addendum of how utterly shit, and worse than a lot of lower league clubs, our catering facilities etc are for away fans.
Title: Re: Villa Park Catering.....
Post by: VILLA MOLE on August 14, 2022, 10:54:22 PM
It would be good for Purslow to watch a couple of games in the facilities provided, he should be invited
Title: Re: Villa Park Catering.....
Post by: Nii Lamptey on August 14, 2022, 10:54:33 PM
I'd be interested to know how we compare with other older grounds such as Anfield and St James, and how they compare with the new grounds.

I went to the Springsteen (*edit - ROLLING STONES!  ::)) concert at Anfield over the summer. Even with building work going on, and a larger attendance than a football match, catering ran like clockwork. Lightyears ahead of what we endure at Villa Park (*though granted it might be a different setup to a standard football afternoon).
Title: Re: Villa Park Catering.....
Post by: Risso on August 15, 2022, 12:06:51 AM
I'd be interested to know how we compare with other older grounds such as Anfield and St James, and how they compare with the new grounds.

The only good thing about the West Ham ground was that it doesn't take long to get served.
Title: Re: Villa Park Catering.....
Post by: Ads on August 15, 2022, 12:16:25 AM
I dont think any ground, anywhere, ever had made me feel sadder than West Ham's. Its an abomination. I couldn't watch them every other week there.
Title: Re: Villa Park Catering.....
Post by: Rory on August 15, 2022, 12:18:52 AM
I'd be interested to know how we compare with other older grounds such as Anfield and St James, and how they compare with the new grounds.

I'm sure it happens everywhere, but one thing that bothers me is the seemingly thousands of people who spend the whole time milling around the concourses, watching the TVs. My Dad will disappear on 30 minutes, buy two or three pints, pretty much neck them, then return on about 50 minutes. What's the point?

If I could have a pint in my seat, I might consider queuing for 5 minutes or so to get two before kickoff, but I've paid to watch the game. If I wanted to get drunk and watch it on a screen I'd stay at home or go to the pub.
Title: Re: Villa Park Catering.....
Post by: Risso on August 15, 2022, 12:20:33 AM
I dont think any ground, anywhere, ever had made me feel.sadder than West Ham's. Its an abomination. I couldn't watch them every other week there.

Agreed, it's horrendous. The Spurs stadium is great, everything a new ground should be. West Ham though, is atrocious. At least they've worked out how to serve paying customers who just want a drink.
Title: Re: Villa Park Catering.....
Post by: Bad English on August 15, 2022, 08:38:27 AM
Maybe the marketing bods could bring in 'Watching the Match' sections and 'Constantly in and out for chips and curry sauce and beer then beating the traffic sections'
Title: Re: Villa Park Catering.....
Post by: The Edge on August 15, 2022, 08:44:03 AM
I'd be interested to know how we compare with other older grounds such as Anfield and St James, and how they compare with the new grounds.

I'm sure it happens everywhere, but one thing that bothers me is the seemingly thousands of people who spend the whole time milling around the concourses, watching the TVs. My Dad will disappear on 30 minutes, buy two or three pints, pretty much neck them, then return on about 50 minutes. What's the point?

If I could have a pint in my seat, I might consider queuing for 5 minutes or so to get two before kickoff, but I've paid to watch the game. If I wanted to get drunk and watch it on a screen I'd stay at home or go to the pub.
It's about choice. You pays yer money you takes yer choice. It's about having a catch up with old friends who you only ever see on match days. Your dad and many like him (me included) should be able to do this without the excruciating experience of trying to get served. It hasn't improved at all in the 40 odd years I've been going to Villa Park. That's the issue here and for all the good work that's been done by the owners I find it incredible that this hasn't been addressed.
Title: Re: Villa Park Catering.....
Post by: London Villan on August 15, 2022, 09:14:51 AM
You could understand it if the people behind the counters were rushed off their feet, but it's the most inefficient set-up for bar service. Lots of walking backwards and forwards looking for cups, or working out what lager is what, ambling around taking so much time to even put a pint on the bar... it's painful to watch.
Title: Re: Villa Park Catering.....
Post by: john e on August 15, 2022, 09:21:36 AM
I'd be interested to know how we compare with other older grounds such as Anfield and St James, and how they compare with the new grounds.

I'm sure it happens everywhere, but one thing that bothers me is the seemingly thousands of people who spend the whole time milling around the concourses, watching the TVs. My Dad will disappear on 30 minutes, buy two or three pints, pretty much neck them, then return on about 50 minutes. What's the point?

If I could have a pint in my seat, I might consider queuing for 5 minutes or so to get two before kickoff, but I've paid to watch the game. If I wanted to get drunk and watch it on a screen I'd stay at home or go to the pub.

The game is not shown on the TV monitors in the concourse anymore in the Doug stand I assume to stop just that

Title: Re: Villa Park Catering.....
Post by: Nev on August 15, 2022, 09:42:49 AM
I considered going to the concourse such was the heat in the UH. The sun was blasting through the wing glazing on the Trinity side where I sit so I thought it might be worth watching on the screen for 10 minutes for a bit of relief.

We gather under there at HT because many of us sit apart, it would be nice to ruminate with a pint but that's a rarity these days. Two of the lads left their seats on 35 minutes, got five from the front when both barrels went just before the second half started so they gave up.
Title: Re: Villa Park Catering.....
Post by: Risso on August 15, 2022, 10:01:00 AM
A lot of the problem is to do with the design of old football stands such as Villa Park, the concourses aren't able to deal with that many thousands of people in a cramped space under the stands. West Ham works for half time service because a lot of the vendors are more or less 'outside' on the ground floor, so there's a lot more room to mill about. Then they have much more segregation in how they sell stuff, so things are quicker. Because Villa have roads down both of the longest sides of the road, it's a lot harder to have an outside offering, like they do at Leeds, for instance.
Title: Re: Villa Park Catering.....
Post by: Walmley_Villa on August 15, 2022, 10:19:27 AM
Have to say that Saturday in the Upper Holte was the worst I had seen with few catering staff and long queues. I can't believe that for drinks they don't have multi-pourers or just staff constantly pouring pints ready to be taken - dare I say like Rugby. Pouring on demand is slow and cumbersome and ultimately losing the club shedloads of cash. I'm amazed the new ownership haven't got a grip on this. It's fine having better quality food offerings (which come at a price) but again turnaround needs to be upped to make it successful. I got in early for a beer at 11:20 on Saturday and a guy next to me asked for a pie but was told they weren't ready and would take 30 mins...
Title: Re: Villa Park Catering.....
Post by: Chico Hamilton III on August 15, 2022, 10:24:05 AM
I didnít even attempt to get a drink at half time, I just sat in my seat in the upper Holte, dreaming of an ice cold pint.  This first day catering shambles had better not set the precedent for the season.
Title: Re: Villa Park Catering.....
Post by: Risso on August 15, 2022, 10:28:50 AM
Have to say that Saturday in the Upper Holte was the worst I had seen with few catering staff and long queues. I can't believe that for drinks they don't have multi-pourers or just staff constantly pouring pints ready to be taken - dare I say like Rugby. Pouring on demand is slow and cumbersome and ultimately losing the club shedloads of cash. I'm amazed the new ownership haven't got a grip on this. It's fine having better quality food offerings (which come at a price) but again turnaround needs to be upped to make it successful. I got in early for a beer at 11:20 on Saturday and a guy next to me asked for a pie but was told they weren't ready and would take 30 mins...

Another big difference with the rugby is that you can of course go and drink it in your seat once you've bought it, making it less crowded in the concourse.
Title: Re: Villa Park Catering.....
Post by: Walmley_Villa on August 15, 2022, 10:31:43 AM
Have to say that Saturday in the Upper Holte was the worst I had seen with few catering staff and long queues. I can't believe that for drinks they don't have multi-pourers or just staff constantly pouring pints ready to be taken - dare I say like Rugby. Pouring on demand is slow and cumbersome and ultimately losing the club shedloads of cash. I'm amazed the new ownership haven't got a grip on this. It's fine having better quality food offerings (which come at a price) but again turnaround needs to be upped to make it successful. I got in early for a beer at 11:20 on Saturday and a guy next to me asked for a pie but was told they weren't ready and would take 30 mins...

Another big difference with the rugby is that you can of course go and drink it in your seat once you've bought it, making it less crowded in the concourse.

Worst I saw was at Sheff Wed when we won there in the EFL, hatch in the wall, two young girls and a lad talking about Love Island whilst 200 Villa fans waited in a  queue for a drink.... if I was the Wednesday CFO I'd have been fuming
Title: Re: Villa Park Catering.....
Post by: amfy on August 15, 2022, 11:07:36 AM
Having read elsewhere that there was possibly a 90p charge for tap water I am also going to put this here.
https://www.popall.co.uk/news-publications/news/another-article-on-free-drinking-water

It not only illegal for licences premises to charge for tap water, it is a legal requirement to supply it on request. I know this from working for Shelter (Avalon bars) at Glastonbury - a bar that is a tent in a field, with customers 5 deep for 8 hours solid - we managed this!

Villa Parkís issue for many of the bars is that not enough consideration was given to the space needed to adequately equip and staff them. We seem to have loads of tiny booths that arenít designed for many staff or multi pour and lining up pints. Something to consider in the North Stand re-design.

They are also expanding the range and throwing in stuff like wine when they would be better just sticking with basics and doing it well. You could take those little booths with minor re-design & make them a simple Ďpints barí with a multi pourer for lager, bitter, cider and just bang them out with only 2 staff at a faster rate than the current 4 pissing about trying to pour on order.

Anything more complicated - go to the larger food bar. If you are there with kids, & need soft drinks, youíll probably be there for a hot dog anyway.......& honestly, who is going to a football match and not going to buy anything if they canít have wine?

Iíll also go a bit Flin5tone here and say there is no point in putting up season ticket prices and then throwing away thousands of pounds with terrible catering. Catering can be a massive moneyspinner when done right, and can lose customers when done badly.

The problem with staffing is that itís a VERY part time job and as such you wonít get a great level of skill or experience, but it is likely to improve a little when students return next month.
Title: Re: Villa Park Catering.....
Post by: exigo on August 15, 2022, 11:24:25 AM
The way Purslow has talked about more cosmetic changes to the Holte, I'd imagine effectively moving the Holte Suite out towards the car park will be the way forward Ė to create a much bigger concourse in the Holte Lower for relatively small works. Having been to the Spurs ground for a gig this summer, the amount of space the home end has for concession stands and bars makes a huge difference.
Title: Re: Villa Park Catering.....
Post by: dave.woodhall on August 15, 2022, 11:32:05 AM
That's a good point about students, and also touches on another thing - it's all fine and well having a range of street food-type stuff available but it doesn't seem that popular and takes up space which could be used to sell beer/chips/hot drinks.   .
Title: Re: Villa Park Catering.....
Post by: Risso on August 15, 2022, 11:35:57 AM
Having read elsewhere that there was possibly a 90p charge for tap water I am also going to put this here.
https://www.popall.co.uk/news-publications/news/another-article-on-free-drinking-water

It not only illegal for licences premises to charge for tap water, it is a legal requirement to supply it on request. I know this from working for Shelter (Avalon bars) at Glastonbury - a bar that is a tent in a field, with customers 5 deep for 8 hours solid - we managed this!

Villa Parkís issue for many of the bars is that not enough consideration was given to the space needed to adequately equip and staff them. We seem to have loads of tiny booths that arenít designed for many staff or multi pour and lining up pints. Something to consider in the North Stand re-design.

They are also expanding the range and throwing in stuff like wine when they would be better just sticking with basics and doing it well. You could take those little booths with minor re-design & make them a simple Ďpints barí with a multi pourer for lager, bitter, cider and just bang them out with only 2 staff at a faster rate than the current 4 pissing about trying to pour on order.

Anything more complicated - go to the larger food bar. If you are there with kids, & need soft drinks, youíll probably be there for a hot dog anyway.......& honestly, who is going to a football match and not going to buy anything if they canít have wine?

Iíll also go a bit Flin5tone here and say there is no point in putting up season ticket prices and then throwing away thousands of pounds with terrible catering. Catering can be a massive moneyspinner when done right, and can lose customers when done badly.

The problem with staffing is that itís a VERY part time job and as such you wonít get a great level of skill or experience, but it is likely to improve a little when students return next month.

I'm sure I read that while the water has to be free, an establishment can make a charge to cover other costs, eg the glass, washing it up, rent, staff time etc.
Title: Re: Villa Park Catering.....
Post by: The Edge on August 15, 2022, 11:39:38 AM
That sounds promising  (Holte End alterations/improvements) but Purslow needs to get the catering on track for this season. Prices have  gone up and we have paid out our hard earned cash for this season and we deserve a match day experience that reflects that. I was in corporate a couple of times last season and it was faultless from the start of the day until the finish yet people a few feet away behind a separating wall are experiencing the exact opposite of that. It reminds me of the film Titanic where those in first class luxury were being treated like royalty while those in steerage sat on wooden crates drinking hooch. Seriously though it's just not good enough. We have always been a club who attempts to be the very best in everything associated with our historic football club. The very least we should expect is a press statement from Mr Purslow apologising for Saturdays debacle and an explanation detailing what they intend to do going forward THIS SEASON.
Title: Re: Villa Park Catering.....
Post by: Sexual Ealing on August 15, 2022, 11:40:05 AM
Having read elsewhere that there was possibly a 90p charge for tap water I am also going to put this here.
https://www.popall.co.uk/news-publications/news/another-article-on-free-drinking-water

It not only illegal for licences premises to charge for tap water, it is a legal requirement to supply it on request. I know this from working for Shelter (Avalon bars) at Glastonbury - a bar that is a tent in a field, with customers 5 deep for 8 hours solid - we managed this!

Villa Parkís issue for many of the bars is that not enough consideration was given to the space needed to adequately equip and staff them. We seem to have loads of tiny booths that arenít designed for many staff or multi pour and lining up pints. Something to consider in the North Stand re-design.

They are also expanding the range and throwing in stuff like wine when they would be better just sticking with basics and doing it well. You could take those little booths with minor re-design & make them a simple Ďpints barí with a multi pourer for lager, bitter, cider and just bang them out with only 2 staff at a faster rate than the current 4 pissing about trying to pour on order.

Anything more complicated - go to the larger food bar. If you are there with kids, & need soft drinks, youíll probably be there for a hot dog anyway.......& honestly, who is going to a football match and not going to buy anything if they canít have wine?

Iíll also go a bit Flin5tone here and say there is no point in putting up season ticket prices and then throwing away thousands of pounds with terrible catering. Catering can be a massive moneyspinner when done right, and can lose customers when done badly.

The problem with staffing is that itís a VERY part time job and as such you wonít get a great level of skill or experience, but it is likely to improve a little when students return next month.


For some people it's excessive pricing, for others it's coked-up head cases, a while back it was Doug Ellis, but for me, I will never darken the doors of Villa Park again until I am assured of a decent Ch‚teauneuf-du-Pape. End of.
Title: Re: Villa Park Catering.....
Post by: Towser on August 15, 2022, 11:42:35 AM
When we got to the ground, none of the turnstiles worked. Steward told it it was the whole ground and that someone had forgot to press a button in IT lol. After waiting for 10 to 15 minutes they started working.

We went up in the lift we are in Upper Trinity and got in the queue to get our chips, curry sauce and coke. After waiting there for 10 minutes we asked the girl standing right in front of us if anyone was going to serve us, she then told us that that till wasnt working (It worked when the served the guy who was in front of us, we were then told to go to another queue.

Most of the serving hatches were closed and had roller shutters down and none of the screens showing the prices were working. We eventualy got served at another Ďhatchí to then be told there was no curry sauce but they could give us a sachet of cold curry sauce if we wanted it.

As my Wife had not had anything to eat (she works from 0545 until 10:45 on a Saturday) as we went to Villa straight from her works, we persevered otherwise we would have left it. Shocking. People ordering beer were in the same boat, it was all foam and bubbles they had to get a bucket to empty into until beer actually started to come out of the pumps, one person purchased bottled water and the person serving poured it into those new plastic cups before handing it over.
Title: Re: Villa Park Catering.....
Post by: amfy on August 15, 2022, 12:03:54 PM
Having read elsewhere that there was possibly a 90p charge for tap water I am also going to put this here.
https://www.popall.co.uk/news-publications/news/another-article-on-free-drinking-water

It not only illegal for licences premises to charge for tap water, it is a legal requirement to supply it on request. I know this from working for Shelter (Avalon bars) at Glastonbury - a bar that is a tent in a field, with customers 5 deep for 8 hours solid - we managed this!

Villa Parkís issue for many of the bars is that not enough consideration was given to the space needed to adequately equip and staff them. We seem to have loads of tiny booths that arenít designed for many staff or multi pour and lining up pints. Something to consider in the North Stand re-design.

They are also expanding the range and throwing in stuff like wine when they would be better just sticking with basics and doing it well. You could take those little booths with minor re-design & make them a simple Ďpints barí with a multi pourer for lager, bitter, cider and just bang them out with only 2 staff at a faster rate than the current 4 pissing about trying to pour on order.

Anything more complicated - go to the larger food bar. If you are there with kids, & need soft drinks, youíll probably be there for a hot dog anyway.......& honestly, who is going to a football match and not going to buy anything if they canít have wine?

Iíll also go a bit Flin5tone here and say there is no point in putting up season ticket prices and then throwing away thousands of pounds with terrible catering. Catering can be a massive moneyspinner when done right, and can lose customers when done badly.

The problem with staffing is that itís a VERY part time job and as such you wonít get a great level of skill or experience, but it is likely to improve a little when students return next month.

I'm sure I read that while the water has to be free, an establishment can make a charge to cover other costs, eg the glass, washing it up, rent, staff time etc.

The article I linked to lists some possible exceptions, none of which apply to this situation, and makes no mention of a charge. If you can find reference to the legality of such a charge somewhere on google, then please link. I donít believe it exists, as the cost of supplying water can clearly be absorbed elsewhere if the person meets the criteria of being a Ďcustomerí as outlined in the possible exceptions above.
Title: Re: Villa Park Catering.....
Post by: MillerBall on August 15, 2022, 12:20:34 PM
Most of the beer served in the grounds is of poor quality and better suited to being poured on a garden (the garden of a neighbour you don't like to be precise) and given the high cota costs I really am surprised anybody bothers with it.
I had a decent pint at Brighton a couple of years ago though!
Title: Re: Villa Park Catering.....
Post by: AV82EC on August 15, 2022, 12:33:26 PM
Having read elsewhere that there was possibly a 90p charge for tap water I am also going to put this here.
https://www.popall.co.uk/news-publications/news/another-article-on-free-drinking-water

It not only illegal for licences premises to charge for tap water, it is a legal requirement to supply it on request. I know this from working for Shelter (Avalon bars) at Glastonbury - a bar that is a tent in a field, with customers 5 deep for 8 hours solid - we managed this!

Villa Parkís issue for many of the bars is that not enough consideration was given to the space needed to adequately equip and staff them. We seem to have loads of tiny booths that arenít designed for many staff or multi pour and lining up pints. Something to consider in the North Stand re-design.

They are also expanding the range and throwing in stuff like wine when they would be better just sticking with basics and doing it well. You could take those little booths with minor re-design & make them a simple Ďpints barí with a multi pourer for lager, bitter, cider and just bang them out with only 2 staff at a faster rate than the current 4 pissing about trying to pour on order.

Anything more complicated - go to the larger food bar. If you are there with kids, & need soft drinks, youíll probably be there for a hot dog anyway.......& honestly, who is going to a football match and not going to buy anything if they canít have wine?

Iíll also go a bit Flin5tone here and say there is no point in putting up season ticket prices and then throwing away thousands of pounds with terrible catering. Catering can be a massive moneyspinner when done right, and can lose customers when done badly.

The problem with staffing is that itís a VERY part time job and as such you wonít get a great level of skill or experience, but it is likely to improve a little when students return next month.


For some people it's excessive pricing, for others it's coked-up head cases, a while back it was Doug Ellis, but for me, I will never darken the doors of Villa Park again until I am assured of a decent Ch‚teauneuf-du-Pape. End of.

Ch‚teauneuf-du-Pape. Pikey scum. Itís a Premier Grand Cru Classť Pauillac Appellation or nothing for some of us.
Title: Re: Villa Park Catering.....
Post by: aldridgeboy on August 15, 2022, 12:34:29 PM
I never bother queuing anymore at home games. Partly because I just hate queuing to start with, but the few times I have, pop or beer has been warm. Food not great.

The next home game I'm not driving to, so would normally have a beer. No chance at VP sadly. It's just not worth the grief.

They could and should do "bottle bars" for just beer. When I ran a pub years ago ( a busy Friday night loud music type) the bottle bar in the corner, with one bar maid, took basically the same money as the main bar with 6. Its not difficult to do, make it card payment only for speed, and they'd take a ton more money than they do now.

There also these, albeit I'm not sure these would work with plastic glasses which they'd obviously need to
https://youtu.be/mfx0ewR9AW4
Title: Re: Villa Park Catering.....
Post by: aldridgeboy on August 15, 2022, 12:46:46 PM
Is there any health and safety or other regulation that stops them pre pouring loads of drinks ready to hand over?
I'm sure I've seen that operation at other grounds but can't remember where

They definitely do that at the races. Worked a treat. The beer tent I was in at Cheltenham has easily as many people as rtes councourse in upper Trinity. Service was instant
Title: Re: Villa Park Catering.....
Post by: Risso on August 15, 2022, 12:57:47 PM

The article I linked to lists some possible exceptions, none of which apply to this situation, and makes no mention of a charge. If you can find reference to the legality of such a charge somewhere on google, then please link. I donít believe it exists, as the cost of supplying water can clearly be absorbed elsewhere if the person meets the criteria of being a Ďcustomerí as outlined in the possible exceptions above.


A firm of solicitors writes:

"It is open to a licensed premises to make a charge for the glass that the water comes in, to charge if it is filtered water or to charge for their service."

https://www.hospitalitylaw.co.uk/free-tap-water-pubs-restaurants/

Title: Re: Villa Park Catering.....
Post by: amfy on August 15, 2022, 01:31:07 PM

The article I linked to lists some possible exceptions, none of which apply to this situation, and makes no mention of a charge. If you can find reference to the legality of such a charge somewhere on google, then please link. I donít believe it exists, as the cost of supplying water can clearly be absorbed elsewhere if the person meets the criteria of being a Ďcustomerí as outlined in the possible exceptions above.


A firm of solicitors writes:

"It is open to a licensed premises to make a charge for the glass that the water comes in, to charge if it is filtered water or to charge for their service."

https://www.hospitalitylaw.co.uk/free-tap-water-pubs-restaurants/



The spirit of the law is to encourage people to drink water intermittently whilst drinking alcohol or to be able to get it easily if they have had too much alcohol. I think anyone trying to dodge this with spurious criteria would struggle to justify it if theyíd tried to charge for water and someone had just continued to drink alcohol instead to the point they were ill or worse
Iíd cetertainly expect better of Villa than this kind of tautology.
Title: Re: Villa Park Catering.....
Post by: Risso on August 15, 2022, 01:39:15 PM
I didn't say I agree with it, but that's the law. I guess the argument would be that if you took it to its extreme posittion and ran a licensed premises where everybody sat and drank nothing but free tap water all day, you'd still have all the costs such as rent, wages, electricity, insurance etc, but no income.
Title: Re: Villa Park Catering.....
Post by: Flin5tone on August 15, 2022, 01:44:48 PM
The crazy thing is the ideas on here are simple yet 100% would work,like the bottle bar. Tap card handed drink walk off, if they can't do it properly then we need to make things simple.

Is there nobody at the club with any commonsense or experience?

Bottle Bar, sandwich/snack bar,chip shop bar (chips and curry sauce only)  in tighter areas like Doug Upper sandwiches only and bottled drinks

Self serve coffee machines like you get in petrol station etc .

Is it really that hard?
Title: Re: Villa Park Catering.....
Post by: simboy on August 15, 2022, 02:02:38 PM
Holte suite was only selling four pints per person, I don't quite understand why, a change from last season. Doesn't say it above the bar and so after a queue to ask for six pints on a tray [dont you have enough to carry without the tray?] it just held up the queue more to go and fetch another person, to order the drinks ... which i then paid for! Bat shit crazy.
Title: Re: Villa Park Catering.....
Post by: Lastfootstamper on August 15, 2022, 08:33:55 PM
If you want to let the club know of your gripe, there's an email address just for it. If one was to use the reply my brother's received in order to judge the club's awareness of what many of us seemed to experience on Saturday, I'd suggest it's somewhere around "this is all news to us"
fancomplaints@avfc.co.uk
Title: Re: Villa Park Catering.....
Post by: Small Rodent on August 15, 2022, 08:58:56 PM
It all sounds horrendous.

I hope everyone complaining here make the same complaints to the club.

Title: Re: Villa Park Catering.....
Post by: astonvilla82 on August 15, 2022, 09:10:06 PM
If you want to let the club know of your gripe, there's an email address just for it. If one was to use the reply my brother's received in order to judge the club's awareness of what many of us seemed to experience on Saturday, I'd suggest it's somewhere around "this is all news to us"
fancomplaints@avfc.co.uk
I will
Title: Re: Villa Park Catering.....
Post by: Rory on August 15, 2022, 10:18:59 PM
I'd be interested to know how we compare with other older grounds such as Anfield and St James, and how they compare with the new grounds.

I'm sure it happens everywhere, but one thing that bothers me is the seemingly thousands of people who spend the whole time milling around the concourses, watching the TVs. My Dad will disappear on 30 minutes, buy two or three pints, pretty much neck them, then return on about 50 minutes. What's the point?

If I could have a pint in my seat, I might consider queuing for 5 minutes or so to get two before kickoff, but I've paid to watch the game. If I wanted to get drunk and watch it on a screen I'd stay at home or go to the pub.
It's about choice. You pays yer money you takes yer choice. It's about having a catch up with old friends who you only ever see on match days. Your dad and many like him (me included) should be able to do this without the excruciating experience of trying to get served. It hasn't improved at all in the 40 odd years I've been going to Villa Park. That's the issue here and for all the good work that's been done by the owners I find it incredible that this hasn't been addressed.

Fair enough - I still find it annoying, though!
Title: Re: Villa Park Catering.....
Post by: Des Little on August 15, 2022, 10:42:03 PM
I agree, it has always been shit at VP when it comes to getting food and drink, but it really cannot be all that difficult can it? Does the club genuinely give a flying fcuk about it, because it really doesnít appear to be the case, and on the back of this seasonís ticket price hike itís not a good look at all. Has anyone seen anyone in authority walking the concourses at half time to see the size of the issue (although walking through a concourse down there is a challenge in itself)?
Title: Re: Villa Park Catering.....
Post by: Towser on August 16, 2022, 10:39:25 AM
I had a email this morning from Lee thanking me for my complaint and saying it had been passed on to the relevant party. I even got a complaint reference number

Quote
Many thanks for your email below.
 
 
We have logged your email in to our complaints process with complaint reference number xxxxxx and offer our apologies you have had cause to complain.
 
Your comments will be passed on to colleagues who will contact you with our response and in line with our complaint procedures.
 
Best wishes
 
Lee
Title: Re: Villa Park Catering.....
Post by: amfy on August 16, 2022, 11:04:05 AM
I didn't say I agree with it, but that's the law. I guess the argument would be that if you took it to its extreme posittion and ran a licensed premises where everybody sat and drank nothing but free tap water all day, you'd still have all the costs such as rent, wages, electricity, insurance etc, but no income.

& in your solicitors piece he makes of the piece of law that says you must supply a Ďcustomerí with tap water and says the definition of Ďcustomerí would give grounds for challenge - this could reasonably apply if even one person took up space in your establishment drinking tap water all day.
However, this clearly doesnít apply at Villa Park where we have already paid quite a lot of money to get in and are very clearly Ďcustomersí of the establishment.
Title: Re: Villa Park Catering.....
Post by: ROBBO on August 16, 2022, 11:05:16 AM
Do they still supply Bovril?
Title: Re: Villa Park Catering.....
Post by: RamboandBruno on August 16, 2022, 02:25:34 PM
Do they still supply Bovril?

Jesus asking for that would send the catering stsff into a panic!
Title: Re: Villa Park Catering.....
Post by: Towser on August 16, 2022, 03:43:26 PM
I had a email this morning from Lee thanking me for my complaint and saying it had been passed on to the relevant party. I even got a complaint reference number

Quote
Many thanks for your email below.
 
 
We have logged your email in to our complaints process with complaint reference number xxxxxx and offer our apologies you have had cause to complain.
 
Your comments will be passed on to colleagues who will contact you with our response and in line with our complaint procedures.
 
Best wishes
 
Lee
Now received this one from Sarah who is head of retail according to her email signature
Quote
Good Afternoon

 

Thank you for your feedback following the Everton game on Saturday 13th, please accept my  apologise that the service levels werenít at our usual standards.

Due to increased temperatureís we had multi technical failures affecting service levels, this caused increased pressure in the concourse area, coupled with increased volumes of beverage being served,  resulted in stock movement issues around the stadium.

We have worked hard close season on enhancing our concourse areas, with increased street traders, additional draught bar facilities and new food varieties to give greater variety to the Villa Fans.

We have fully reviewed all feedback from the game and are working with the team to implement remedial actions in readiness for our next home game against  West Ham on Sunday 28th.

 

Thank you again for feedback.

 

Sarah
Title: Re: Villa Park Catering.....
Post by: Rudy Can't Fail on August 16, 2022, 03:48:59 PM
Wrong type of sun?
Title: Re: Villa Park Catering.....
Post by: Gareth on August 16, 2022, 03:49:36 PM
Not a catering issue but my daughter said that there was only one working stall in the Ladies toilets in the Upper Doug Ellis.
Theyíve had all closed season to sort that out. They clearly need a decent Facilities Manager.
My other half said the same although she did qualify it by saying that the other two in that area were blocked with blue paper towels so you have to say users werenít helping
Title: Re: Villa Park Catering.....
Post by: VILLA MOLE on August 16, 2022, 03:54:13 PM
Did the staff just melt then,  hence the lack of them ?
Title: Re: Villa Park Catering.....
Post by: PeterWithesShin on August 16, 2022, 04:05:06 PM
Did every other stadium in the country have multi technical failures because it a was bit hotter than usual? Who would ever have thought it may be hot in August.
Title: Re: Villa Park Catering.....
Post by: Flin5tone on August 16, 2022, 04:15:08 PM
I think the club believes we all want fancy 'street food' and that reply above to the email says it all.
I seen absolutely no change on last season and the fact they're blaming the weather and stock issues is absolutely ridiculous as it's been like this for years. Until they listen to us the people actually attending the match they will never know.

I imagine people are paid big money to sit around a table talking garbage with little end result.  How we will all love a street burger and so on, we just want a fast,simple service.

They said they have added a new draught bar but that takes time, we need simple bottle bars and simple fast food .

It's an absolute disgrace and we owe an apology to the away fans who in the lower tier will have been in full sun

If you want a fancy burger head to OPM after the match. I dread to think what 'Villa live' will be like .
Title: Re: Villa Park Catering.....
Post by: ChicagoLion on August 16, 2022, 04:15:46 PM
ď usual high standardsĒ
Fkinell
Title: Re: Villa Park Catering.....
Post by: Des Little on August 16, 2022, 04:19:07 PM
Pre-poured pints, bottle bars, cashless system.  It doesn't take a series of focus groups/think tanks to make it work. An organised, moving queue system too - order, pay, collect as you go.
Title: Re: Villa Park Catering.....
Post by: Dave P on August 16, 2022, 04:38:29 PM
ď usual high standardsĒ
Fkinell

That reply doesn't say 'high', just 'usual standards lol.
Title: Re: Villa Park Catering.....
Post by: Richard E on August 16, 2022, 04:40:36 PM
The most annoying thing is the apostrophe in Ďtemperatureísí (sic.)
Title: Re: Villa Park Catering.....
Post by: Border villan on August 16, 2022, 04:45:10 PM
Did they have ď multi technical failuresĒ or multiple technical failures. Or do they just not proof read what they send out.
Title: Re: Villa Park Catering.....
Post by: j66acd on August 16, 2022, 05:39:03 PM
I was allowed to take in a frozen bottle of squash (Robinsons), but was told it in no uncertain terms that the lid had to go. This frozen delight only fully thawed by the time I got back to the car. It was easily the weight of the clubs Estonians use to beat their whales with so I was surprised my chilled refreshment was allowed to be consumed on the premises.
Title: Re: Villa Park Catering.....
Post by: VILLA MOLE on August 16, 2022, 05:41:46 PM
I was allowed to take in a frozen bottle of squash (Robinsons), but was told it in no uncertain terms that the lid had to go. This frozen delight only fully thawed by the time I got back to the car. It was easily the weight of the clubs Estonians use to beat their whales with so I was surprised my chilled refreshment was allowed to be consumed on the premises.



Ice pops the weapon of champions
Title: Re: Villa Park Catering.....
Post by: Bent Neilsens Screamer on August 16, 2022, 06:00:18 PM
Nice to get an email response I suppose but itís a load of crap really, yes it was hot (although expected) and certainly more people were after drinks but the service is normally slow come rain or shine, Summer or Winter, especially around half time.
Title: Re: Villa Park Catering.....
Post by: Rudy Can't Fail on August 16, 2022, 06:33:46 PM
Did every other stadium in the country have multi technical failures because it a was bit hotter than usual? Who would ever have thought it may be hot in August.

Nail on head.
Title: Re: Villa Park Catering.....
Post by: ChicagoLion on August 16, 2022, 06:57:24 PM
ď usual high standardsĒ
Fkinell

That reply doesn't say 'high', just 'usual standards lol.
Oh yes, usual shit standards
Title: Re: Villa Park Catering.....
Post by: dave.woodhall on August 16, 2022, 07:37:06 PM
I think the club believes we all want fancy 'street food' and that reply above to the email says it all.
I seen absolutely no change on last season and the fact they're blaming the weather and stock issues is absolutely ridiculous as it's been like this for years. Until they listen to us the people actually attending the match they will never know.

I imagine people are paid big money to sit around a table talking garbage with little end result.  How we will all love a street burger and so on, we just want a fast,simple service.

They said they have added a new draught bar but that takes time, we need simple bottle bars and simple fast food .

It's an absolute disgrace and we owe an apology to the away fans who in the lower tier will have been in full sun

If you want a fancy burger head to OPM after the match. I dread to think what 'Villa live' will be like .


Stopped clocks, monkeys and Shakespeare. I can hardly disagree with a word of this.
Title: Re: Villa Park Catering.....
Post by: VILLA MOLE on August 16, 2022, 07:48:13 PM
I think the club believes we all want fancy 'street food' and that reply above to the email says it all.
I seen absolutely no change on last season and the fact they're blaming the weather and stock issues is absolutely ridiculous as it's been like this for years. Until they listen to us the people actually attending the match they will never know.

I imagine people are paid big money to sit around a table talking garbage with little end result.  How we will all love a street burger and so on, we just want a fast,simple service.

They said they have added a new draught bar but that takes time, we need simple bottle bars and simple fast food .

It's an absolute disgrace and we owe an apology to the away fans who in the lower tier will have been in full sun

If you want a fancy burger head to OPM after the match. I dread to think what 'Villa live' will be like .


Stopped clocks, monkeys and Shakespeare. I can hardly disagree with a word of this.

On Saturday, in the upper Trinity  while standing in the queue for 40 minutes,  watching the game on a TV screen that is

delayed by 20 seconds pretty much melting

I did wonder how much Rose and Reds in the wine cellar they sold and If I ordered it , would the staff just explode

Normally I wouldnt have bothered but my son was pretty thirsty and I was  pretty wary of heatstroke at the time

 
Title: Re: Villa Park Catering.....
Post by: rooboy316 on August 17, 2022, 12:02:14 PM
The most annoying thing is the apostrophe in Ďtemperatureísí (sic.)
Being asked to accept her Ďapologiseí made me wince more!
Title: Re: Villa Park Catering.....
Post by: Ad@m on August 17, 2022, 12:56:55 PM
Did they have ď multi technical failuresĒ or multiple technical failures. Or do they just not proof read what they send out.

I know we shouldn't judge and all that, but with an email written that badly by the Head of Retail, it's little wonder the service is so shite.  It doesn't exactly scream "attention to detail".
Title: Re: Villa Park Catering.....
Post by: Risso on August 17, 2022, 01:02:44 PM
Did they have ď multi technical failuresĒ or multiple technical failures. Or do they just not proof read what they send out.

I know we shouldn't judge and all that, but with an email written that badly by the Head of Retail, it's little wonder the service is so shite.  It doesn't exactly scream "attention to detail".

We should judge, it's abysmal. If people can't put together an email without spelling mistakes then they shouldn't be allowed to correspond with the public.
Title: Re: Villa Park Catering.....
Post by: Risso on August 17, 2022, 01:07:54 PM
I think the club believes we all want fancy 'street food' and that reply above to the email says it all.
I seen absolutely no change on last season and the fact they're blaming the weather and stock issues is absolutely ridiculous as it's been like this for years. Until they listen to us the people actually attending the match they will never know.

I imagine people are paid big money to sit around a table talking garbage with little end result.  How we will all love a street burger and so on, we just want a fast,simple service.

They said they have added a new draught bar but that takes time, we need simple bottle bars and simple fast food .

It's an absolute disgrace and we owe an apology to the away fans who in the lower tier will have been in full sun

If you want a fancy burger head to OPM after the match. I dread to think what 'Villa live' will be like .


Stopped clocks, monkeys and Shakespeare. I can hardly disagree with a word of this.

There's nothing inherently wrong with street food, or trying to expand the offering as long as the basics are right first.  If you can't even serve people with what football fans would consider to be the most rudimentary basics of a pie and a pint quickly and efficiently without them having to miss half the match, then trying to add in pulled pork and gourmet burgers is just going to make matters worse.
Title: Re: Villa Park Catering.....
Post by: LeeB on August 17, 2022, 01:10:45 PM
Did they have ď multi technical failuresĒ or multiple technical failures. Or do they just not proof read what they send out.

I know we shouldn't judge and all that, but with an email written that badly by the Head of Retail, it's little wonder the service is so shite.  It doesn't exactly scream "attention to detail".

We should judge, it's abysmal. If people can't put together an email without spelling mistakes then they shouldn't be allowed to correspond with the public.

Coudnt agree more, there a disgrase.
Title: Re: Villa Park Catering.....
Post by: chrisw1 on August 17, 2022, 05:35:15 PM
The catering is a joke, even in the upper Holte where there's plenty of room it's not worth even trying to get a pint at half time unless your're prepared to miss some of the match.  In the Doug upper it's not worth trying even before a game.  It's ther most ridiculous catering facility I've ever seen at a sporting venue.

How much is a multi pint pourer?

How may more sales could they make per match if the queues were significantly shorter / quicker?  Surely the maths has to work?  Imagine if people had time for a pint AND a pie at half time?

Title: Re: Villa Park Catering.....
Post by: Richard E on August 17, 2022, 05:43:48 PM
Sorry, just backing up a bit, do Estonians hunt whales?
Title: Re: Villa Park Catering.....
Post by: amfy on August 17, 2022, 06:25:41 PM
The catering is a joke, even in the upper Holte where there's plenty of room it's not worth even trying to get a pint at half time unless your're prepared to miss some of the match.  In the Doug upper it's not worth trying even before a game.  It's ther most ridiculous catering facility I've ever seen at a sporting venue.

How much is a multi pint pourer?

How may more sales could they make per match if the queues were significantly shorter / quicker?  Surely the maths has to work?  Imagine if people had time for a pint AND a pie at half time?



I remember reading somewhere that a multi pint pourer is £20,000 or something mad like that, so itís not an insignificant investment to to get them behind a number of bars in the ground, but probably still worth it within a relatively short period of time.
Title: Re: Villa Park Catering.....
Post by: N'ZMAV on August 17, 2022, 07:11:17 PM
the faster they can serve the drinks the more people will drink them.
They need to get people in the ground early and spending money - not in social clubs and city centre pubs.
They're missing a massive trick here. Surely they're aware of it.
Title: Re: Villa Park Catering.....
Post by: Risso on August 17, 2022, 07:42:54 PM
The catering is a joke, even in the upper Holte where there's plenty of room it's not worth even trying to get a pint at half time unless your're prepared to miss some of the match.  In the Doug upper it's not worth trying even before a game.  It's ther most ridiculous catering facility I've ever seen at a sporting venue.

How much is a multi pint pourer?

How may more sales could they make per match if the queues were significantly shorter / quicker?  Surely the maths has to work?  Imagine if people had time for a pint AND a pie at half time?



I remember reading somewhere that a multi pint pourer is £20,000 or something mad like that, so itís not an insignificant investment to to get them behind a number of bars in the ground, but probably still worth it within a relatively short period of time.

I reckon that would easily pay for itself after one fixture.
Title: Re: Villa Park Catering.....
Post by: amfy on August 17, 2022, 08:01:39 PM
The catering is a joke, even in the upper Holte where there's plenty of room it's not worth even trying to get a pint at half time unless your're prepared to miss some of the match.  In the Doug upper it's not worth trying even before a game.  It's ther most ridiculous catering facility I've ever seen at a sporting venue.

How much is a multi pint pourer?

How may more sales could they make per match if the queues were significantly shorter / quicker?  Surely the maths has to work?  Imagine if people had time for a pint AND a pie at half time?



I remember reading somewhere that a multi pint pourer is £20,000 or something mad like that, so itís not an insignificant investment to to get them behind a number of bars in the ground, but probably still worth it within a relatively short period of time.

I reckon that would easily pay for itself after one fixture.

If profit was £5 a pint (& I donít think it is that much) thatíd be 4000 extra pints from one bar in the about 3 hours of serving time at a game. Itíd pay for itself, but not in one fixture.
Title: Re: Villa Park Catering.....
Post by: andrew08 on August 17, 2022, 08:37:26 PM
That kind of kit is usually leased isnít it?
Title: Re: Villa Park Catering.....
Post by: The Edge on August 17, 2022, 09:43:17 PM
The catering is a joke, even in the upper Holte where there's plenty of room it's not worth even trying to get a pint at half time unless your're prepared to miss some of the match.  In the Doug upper it's not worth trying even before a game.  It's ther most ridiculous catering facility I've ever seen at a sporting venue.

How much is a multi pint pourer?

How may more sales could they make per match if the queues were significantly shorter / quicker?  Surely the maths has to work?  Imagine if people had time for a pint AND a pie at half time?
I believe multi pour machines are installed for free so long as you sign an agreement to sell a particular beer for at least two seasons.
Title: Re: Villa Park Catering.....
Post by: Des Little on August 17, 2022, 10:50:33 PM
Watch us get them installed, and run out of glasses within the hour.
Title: Re: Villa Park Catering.....
Post by: PeterWithesShin on August 17, 2022, 10:52:04 PM
We'll install them, and then the weather will mean ours are the only ones in the country that don't work.
Title: Re: Villa Park Catering.....
Post by: Zouch Villa on August 17, 2022, 11:25:19 PM
Weíll install them, but then not show any of the agency staff how to use them, so theyíll stand around in 2ís and 3ís, waiting for someone to take the lead and then spend 5 minutes working out how to use the chip and pin.
Title: Re: Villa Park Catering.....
Post by: aldridgeboy on August 18, 2022, 12:31:20 AM


Im not sure how they'd work with teh cheaper "flexible" plastic glasses we use.But 56 pints in a minute!!
Title: Re: Villa Park Catering.....
Post by: Risso on August 18, 2022, 10:19:54 AM
The catering is a joke, even in the upper Holte where there's plenty of room it's not worth even trying to get a pint at half time unless your're prepared to miss some of the match.  In the Doug upper it's not worth trying even before a game.  It's ther most ridiculous catering facility I've ever seen at a sporting venue.

How much is a multi pint pourer?

How may more sales could they make per match if the queues were significantly shorter / quicker?  Surely the maths has to work?  Imagine if people had time for a pint AND a pie at half time?



I remember reading somewhere that a multi pint pourer is £20,000 or something mad like that, so itís not an insignificant investment to to get them behind a number of bars in the ground, but probably still worth it within a relatively short period of time.

I reckon that would easily pay for itself after one fixture.

If profit was £5 a pint (& I donít think it is that much) thatíd be 4000 extra pints from one bar in the about 3 hours of serving time at a game. Itíd pay for itself, but not in one fixture.

It's not just the beer though, it's the profit on everything else that's going unsold because people either aren't getting served on time, or are choosing not to even bother trying. It's not hard to imagine that 2,000 people not bothering could easily be a tenner a head profit that's missed. One machine wouldn't be enough by itself of course, but as part of a package of well thought and carefully planned measures it would be an important tool. And absolutely miniscule investment in terms of a football club's finances.
Title: Re: Villa Park Catering.....
Post by: chrisw1 on August 18, 2022, 11:29:59 AM
I just don't understand why a commercial operation would leave so much revenue untapped because of staff numbers or (relatively) modest investment in equipment.  Pariculalry for stands like the Holte and Trinity which won't be seeing any significant refurbishment any time soon.

If there's not plans to do anything major in the upper Doug then surely it would be an absolute no brainer there as most people won't ever bother trying to get refreshments in that ridiculous corridor?
Title: Re: Villa Park Catering.....
Post by: eamonn on August 18, 2022, 10:23:23 PM
I wish Nicky Keye was still around to make all this go away.
Title: Re: Villa Park Catering.....
Post by: Des Little on August 18, 2022, 10:24:19 PM
I wish Nicky Keye was still around to make all this go away.

I think Bet Lynch would be more appropriate
Title: Re: Villa Park Catering.....
Post by: dave.woodhall on August 18, 2022, 10:42:38 PM
I wish Nicky Keye was still around to make all this go away.

I saw her on Saturday.
Title: Re: Villa Park Catering.....
Post by: dave.woodhall on August 24, 2022, 10:42:39 PM
A statement is due to be issued tomorrow basically apologising and giving details of proposed improvements.
Title: Re: Villa Park Catering.....
Post by: RamboandBruno on August 24, 2022, 10:49:32 PM
A statement is due to be issued tomorrow basically apologising and giving details of proposed improvements.

Thanks for that. It will be interesting if the apology and proposed improvements just focus on the first game if the season. Hopefully it addresses the longer term problems.
Title: Re: Villa Park Catering.....
Post by: Nii Lamptey on August 24, 2022, 10:56:53 PM
A statement is due to be issued tomorrow basically apologising and giving details of proposed improvements.

Thanks for the update Dave.

Hopefully, they don't just assume it was the recent Everton game where the service was lacking.... it's been shocking for as long as I can remember, and whoever is in charge of it basically needs their marching orders, or at the very, very least, a HUGE kick up the arse!
Title: Re: Villa Park Catering.....
Post by: KRS on August 25, 2022, 12:34:33 AM
Be interesting to see if there will be any significant improvements this weekendÖor just normal levels of crap service to be resumed.
Title: Re: Villa Park Catering.....
Post by: London Villan on August 27, 2022, 02:59:16 PM
Has the statement/apology appeared yet?
Title: Re: Villa Park Catering.....
Post by: PeterWithesShin on August 27, 2022, 03:18:50 PM
Has the statement/apology appeared yet?

Maybe it's being prepared by the the same people that do the catering, which would explain why it's taking so long.
Title: Re: Villa Park Catering.....
Post by: Des Little on August 27, 2022, 03:35:40 PM
Has the statement/apology appeared yet?

Itís in for its 7th spell check.
Title: Re: Villa Park Catering.....
Post by: Kevin Dawson on August 28, 2022, 12:29:48 PM
Cunning plan to avoid complaints in the Holte Suite today......let fewer people in....
Title: Re: Villa Park Catering.....
Post by: dave.woodhall on August 28, 2022, 12:32:30 PM
They're encouraging complaints/feedback today. The club really do seem to want evidence to nail Levy.
Title: Re: Villa Park Catering.....
Post by: VILLA MOLE on August 28, 2022, 12:36:26 PM
https://link.news.avfc.co.uk/custloads/878014227/md_226896.jpg
Title: Re: Villa Park Catering.....
Post by: aldridgeboy on August 28, 2022, 02:32:55 PM

(https://i.ibb.co/GxGqnNp/BDCB877-C-532-E-42-DE-8-BBF-86-AF5-D6-D5-F1-D.png) (https://ibb.co/GxGqnNp)
Title: Re: Villa Park Catering.....
Post by: astonvilla82 on August 28, 2022, 03:02:14 PM
{alt}
got in 15 minutes before halftime, served straight away, order 2 pints each, pleased
Title: Re: Villa Park Catering.....
Post by: RamboandBruno on August 28, 2022, 05:50:42 PM

(https://i.ibb.co/GxGqnNp/BDCB877-C-532-E-42-DE-8-BBF-86-AF5-D6-D5-F1-D.png) (https://ibb.co/GxGqnNp)


No change in the Holte lower. Went down on 35 mins to order 1 pint for me and a bottle of coke and one portion of chips for my daughter. There were about 6 people in front of me, got served with 5 minutes to go before 2nd half k/o. Thats 20 mins to serve 5 or 6 in front of me, who were just getting a couple of drinks and maybe a portion of chips. The issue apparently was a wait on the chips, honestly give up.
I still feel really really sorry for the mostly young black kids behind the counter, getting shouted at my mostly frustrated  middle aged white blokes. The supporters should know better, but those kids should not be put in that position by the catering company or the Villa.
Title: Re: Villa Park Catering.....
Post by: London Villan on August 28, 2022, 05:54:25 PM
Also the toilets in the Trinity, hot water taps hardly working, no way to dry handsÖ
Title: Re: Villa Park Catering.....
Post by: manic-road on August 28, 2022, 05:54:42 PM
Ordered a pint before the game in Upper Holte was given a pint which was half full then a half of froth on top, I said no that's not a pint so he swiped some froth off and gave it me back. Refused it until I got the other half I was paying for. Served quickly but clueless staff.
Title: Re: Villa Park Catering.....
Post by: Nii Lamptey on August 28, 2022, 06:17:30 PM
I finally got served pre-match in Trinity Upper with around 10 mins to spare today(!), and then once paid up, taught the young girl serving me to tip the glass when pouring a pint, so that she didn't have to spend another 30-60s mopping up the mess after every drink she was serving! FFS
Title: Re: Villa Park Catering.....
Post by: astonvilla82 on August 28, 2022, 06:24:27 PM
Please remember these are young kids working the bar and have no experience beforehand,I wasn't perfect at my job when young but learnt on the way, so we need to cut them a bit of slack especially when they are on minimum wages,
Title: Re: Villa Park Catering.....
Post by: Border villan on August 28, 2022, 06:43:48 PM
That pathetic apology message from the club only mentions the Everton game, we and the Villa know that the catering offer and service has been unacceptable for several seasons.
Title: Re: Villa Park Catering.....
Post by: London Villan on August 28, 2022, 06:46:27 PM
ďstandards fans are accustomed toĒ was the phrase. Hardly a ringing endorsement.
Title: Re: Villa Park Catering.....
Post by: Nii Lamptey on August 28, 2022, 07:08:47 PM
Please remember these are young kids working the bar and have no experience beforehand,I wasn't perfect at my job when young but learnt on the way, so we need to cut them a bit of slack especially when they are on minimum wages,

Yep, understand that totally - I used to work in bars in my younger days and they're extremely high pressured scenarios for people with little experience of it.

I wasn't in anyway harsh on the girl... I was even questioning to myself whether I should say anything at all. I offered the advice with the utmost respect, in a friendly manner - She seemed to take it the right way, and I'm sure many perfect pints will be poured in the future! 😁

It's a travesty that bar managers don't run new starters through these most basic of skills before they open up. 😔
Title: Re: Villa Park Catering.....
Post by: V1lla on August 28, 2022, 09:22:22 PM
Similar experience to Mr Lamptey in the UT today.

Easily a 10 min delay because theyíd run out of chips. I mean, fancy people wanting chips before the game!

Agree itís not the kidsí fault but the contractors. They need to be held to account for their shoddy service.

Title: Re: Villa Park Catering.....
Post by: artvandelay on August 28, 2022, 09:23:25 PM
So Levy Restaurants, who manage the catering contract for both Villa and the Aviva Stadium in Dublin, ended up having to give out beer for free for 2 hours at the American Football last night... Not their fault apparently

https://www.middletownpress.com/sports/article/Free-beer-was-right-call-at-Dublin-game-says-17403374.php
Title: Re: Villa Park Catering.....
Post by: astonvilla82 on August 28, 2022, 09:28:57 PM
Please remember these are young kids working the bar and have no experience beforehand,I wasn't perfect at my job when young but learnt on the way, so we need to cut them a bit of slack especially when they are on minimum wages,

Yep, understand that totally - I used to work in bars in my younger days and they're extremely high pressured scenarios for people with little experience of it.

I wasn't in anyway harsh on the girl... I was even questioning to myself whether I should say anything at all. I offered the advice with the utmost respect, in a friendly manner - She seemed to take it the right way, and I'm sure many perfect pints will be poured in the future! 😁

It's a travesty that bar managers don't run new starters through these most basic of skills before they open up. 😔
👍
Title: Re: Villa Park Catering.....
Post by: ChicagoLion on August 28, 2022, 09:54:20 PM
Awful again today. Piss run up could in a brewery not
Title: Re: Villa Park Catering.....
Post by: Chris Smith on August 29, 2022, 10:06:03 AM
Holte Suite was much better yesterday, service was quick as there were plenty of staff. They have obviously taken notice of  the criticism.
Title: Re: Villa Park Catering.....
Post by: SaddVillan on August 29, 2022, 07:38:16 PM
It needs a major overhaul from start to finish. The aim should be to sell the most stuff to the most people in as short a space of time as possible

1. Simplify the range on offer. The caterers should have metrics on what sells most and is quickest/easiest to sell/serve
2. No fancy coffees - black or white. If you want a skinny decaff Americano with vanilla syrup then bugger off.
3. Bitter, lager or cider. People at the counter just serving, thise behind just pouring
4. Balti or steak and kidney and sausage rolls
5. Card payment only. Pay before you approach the counter and whilst your in the queue. Proper stock control/monitoring will tell if they've got what you want in stock by the time you get to the counter. If not, you can pick something else and no time is lost.
6. Queues to be railed to keep them in order
7. The kids serving food should be doing just that - nothing else.

Pies/chips at one counter.
Beers at another
Coffee/crisps/sugary fizzy stuff at another.

One final point:

If they're trying to serve 500 fans at a counter and it takes just an additional 3 seconds to serve each customer then the last person in the queue will have to wait an extra 25 minutes to get served.
Title: Re: Villa Park Catering.....
Post by: not3bad on August 29, 2022, 07:51:24 PM
I hadn't eaten all day so went down to Pietanic well before half time. The queue was long and not moving. They had run out of glasses to put drinks in. There was much frustration but once the glasses arrived they did alright.
Title: Re: Villa Park Catering.....
Post by: SaddVillan on August 29, 2022, 07:59:18 PM
Some final observation.

Villa Park is a "legacy" ground., which is why it is so wel liked by visitors "proper" old fashioned"  "full of character" etc. etc.

But therein lies the problem.

The stands have insufficient space beneath them to enable adequate, modern catering to function.

The Witton Lane (aka Herbert's Stand) is probably the worst of the lot. Long, narrow concourse, with little or no room for volumes of food to be stored or cooked/heated and really shitty conditions for the poor kids who work there. And there's not enough room either for the fans waiting to get served or to eat/drink what they've bought or queue for the inadequate toilets.

It needs a major overhaul - preferably dropping and extending back out onto Witton Lane - but that's something for another thread.
Title: Re: Villa Park Catering.....
Post by: astonvilla82 on August 29, 2022, 08:50:56 PM
Is it only season ticket holders allowed in the holte suite before entering the ground, friends coming from London and hoping to meet him there
Title: Re: Villa Park Catering.....
Post by: Bent Neilsens Screamer on August 29, 2022, 09:59:41 PM
Got served swiftly in the lower trinity 20 odd minutes before ko but did notice there were no pies on sale, just sold out signs.
Title: Re: Villa Park Catering.....
Post by: ChicagoLion on August 29, 2022, 10:22:01 PM
Got served swiftly in the lower trinity 20 odd minutes before ko but did notice there were no pies on sale, just sold out signs.
and how much were they?
Title: Re: Villa Park Catering.....
Post by: Bent Neilsens Screamer on August 29, 2022, 11:58:49 PM
Got served swiftly in the lower trinity 20 odd minutes before ko but did notice there were no pies on sale, just sold out signs.
and how much were they?

They couldnít give them away!
Title: Re: Villa Park Catering.....
Post by: Pete3206 on August 30, 2022, 11:19:38 AM
In the Witton Upper at half time, staff were filling up buckets from the draught taps. Everyone looked confused, the long lines of punters stared at the staff, who were saying nothing and and I just gave up.
Title: Re: Villa Park Catering.....
Post by: colin69 on September 03, 2022, 08:08:26 PM
Well I have to say we went for a beer at half time in the lower Holte and the service was great for a change. Clearly a big improvement.
Title: Re: Villa Park Catering.....
Post by: amfy on September 04, 2022, 12:50:22 AM
Really quick today - no idea what had changed but brilliant!
Title: Re: Villa Park Catering.....
Post by: eamonn on September 04, 2022, 12:59:02 AM
Great! More happy customer stories please.
Title: Re: Villa Park Catering.....
Post by: hipkiss92 on September 04, 2022, 08:07:49 AM
Does still seem they're missing a trick in nit having pre-poured pints ready to go.
Title: Re: Villa Park Catering.....
Post by: danno on September 04, 2022, 08:18:54 AM
Never have much trouble getting served in the upper holte. The Trinity Road is usually the one where I queue for ages before giving up.
Title: Re: Villa Park Catering.....
Post by: RamboandBruno on September 04, 2022, 08:21:45 AM
Well I have to say we went for a beer at half time in the lower Holte and the service was great for a change. Clearly a big improvement.

Agree, and couldnít work out what the change was? 
Title: Re: Villa Park Catering.....
Post by: wittonwarrior on September 04, 2022, 10:04:30 AM
Holte suite - now using small plates for the dinners. 
Title: Re: Villa Park Catering.....
Post by: Clampy on September 04, 2022, 10:07:06 AM
Holte suite - now using small plates for the dinners. 

People might start taking their own big plates.
Title: Re: Villa Park Catering.....
Post by: Nii Lamptey on September 04, 2022, 10:11:12 AM
Agree with previous comments - Had a pre-match pint in the Holte Suite, got served immediately (about an hour or so before kick-off), then went into the ground and got served in the Trinity Upper within seconds!

Couldn't work out what had changed, but a MASSIVE improvement both on and off the pitch yesterday. Long may it continue!
Title: Re: Villa Park Catering.....
Post by: colin69 on September 04, 2022, 10:16:51 AM
Well I have to say we went for a beer at half time in the lower Holte and the service was great for a change. Clearly a big improvement.

Agree, and couldnít work out what the change was?
The lady who served us was asking the people behind us what they wanted as she poured our pints and letting the lady on the till know what to take for. All the staff seemed much quicker and professional. I was very impressed with the service and long may it continue.
Title: Re: Villa Park Catering.....
Post by: Towser on September 04, 2022, 11:03:24 AM
Much better yesterday in Upper Trinity, fast service. Food was cooked properly and hot. Excellent and I have emailed those I complained to as well to let them know. No good just moaning about the bad things we need to praise the good as well.
Title: Re: Villa Park Catering.....
Post by: chrisw1 on September 05, 2022, 11:45:33 AM
Never have much trouble getting served in the upper holte. The Trinity Road is usually the one where I queue for ages before giving up.
Really?  I think it's awful.  A half time pint isn't really possible without missing some of the game.
Title: Re: Villa Park Catering.....
Post by: not3bad on September 05, 2022, 11:58:59 AM
Got my pie & pint nice and promptly on Saturday. Much better.
Title: Re: Villa Park Catering.....
Post by: Border villan on September 05, 2022, 01:12:25 PM
Never have much trouble getting served in the upper holte. The Trinity Road is usually the one where I queue for ages before giving up.
Really?  I think it's awful.  A half time pint isn't really possible without missing some of the game.

A few players have managed that in the past 😇
Title: Re: Villa Park Catering.....
Post by: Lastfootstamper on October 09, 2022, 04:22:57 PM
I note that Coca-Cola have changed the design of their bottle caps so that they don't come off completely without quite the wrestle. A change that could make things quicker, but I fear will make it yet slower.
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