Season Ticket 2025/26

[London Villan]

Mobile signal at the ground being rubbish, so you need it in the app, then download to wallet. Add to this tickets not appearing until you delete and reinstall the app.

[Border villan]

What are people's issue with it? Are your tickets not loading when you do them before the game- as in its not letting you save them to your wallet?

I had downloaded my ticket in the app several days before but at the ground the tickets tab on the app would not open. In addition the add to wallet button had disappeared.
On Monday I deleted the app and when I reinstalled it the wallet button was back and I have placed my Burnley ticket in it but Villa can’t be expecting fans to have to constantly delete/reinstall the app to download tickets.

[Ads]

Never tried to use the app to scan the NFC. I've always just download to wallet as that is what I assumed I was supposed to do, as it tends to be the way for away tickets or gigs and the like.

[Crown Hill]

NFC is when it’s in the wallet,

The app just uses a QR code. So I have to hold the phone the other way round.

I prefer using NFC in the wallet but getting fed up deleting and reinstalling the app before each game to be able to transfer to wallet.

[adrenachrome]

A number of posters have mentioned having to delete and reinstall the app.

I wonder if this is a heavy handed method of clearing the cache.

On my phone which uses Android 13, this is done by:
Settings/Apps/selct the app/Storage and cache/Clear Cache

I have to do this now for a few Streaming Apps which get into problems with Google Home and Chromecast.

[chrisw1]

I needed to use the QR code on Sunday.  Initially, I was a bit annoyed that I couldn't download the ticket to my Apple wallet, but to be fair the QR code worked seamlessly. 

I know people don't like change, but honestly, I'm not sure what all the fuss is about.

[Gareth]

For anyone waiting for the physical season cards I have just had a response from avfcsupport on twatter to say that they have now arrived and are being printed up and should be delivered before Burnley game….i wouldn’t hold my breath on that but is moving forward slowly :-)