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Author Topic: Chris Heck - President of Business Operations  (Read 467549 times)

Online Rudy Can't Fail

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Re: Chris Heck - President of Business Operations
« Reply #2415 on: August 27, 2024, 04:00:16 PM »
I think he's missed a trick there. By knocking down the North and having a restricted capacity for two years he could REALLY have squeezed the prices until the pips squeak.

I think he missed part of his O Level Marketing class where they discussed both acquisition and retention strategies. I can only guess he left half way though as he appears to know nothing about retention. I also imagine he wasn't paying full attention when the Pareto Principle (80/20 rule) was being discussed. He's gone full on focusing on the 20% of customers he hopes to bring him 80% of revenue but nowhere in the Pareto Principle does it say you tell the remaining 80% of customers to fuck off.

I do wonder how many existing customers he'll lose before the North Stand is redeveloped? My guess is he doesn't give a shit. In his eyes, unlike ours as fans, Aston Villa has no unique selling point, it could be any other club with his one size fits all strategy of solely focusing on the numbers.

Whether we have the space, I don't know but I've always thought we could retain and grow our 'traditional' support whilst developing and expanding our corporate offer in a 60k stadium. The way Heck is going and despite the brilliant work from Unai, we'd probably struggle to fill it.

Offline rob_bridge

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Re: Chris Heck - President of Business Operations
« Reply #2416 on: August 27, 2024, 04:06:14 PM »
So here was my experience which seems to run contrary to many on here but obvious reasons.

Went on my own and got to the ground about 4.50 - there were bucketloads of people queuing to get into North Stand - more than I ever recall 30mins before kick off.

Queues for Trinity were pretty long - didn't see horror shows at Witton Lane or Holte.

Was going to check new mural but decided it against it as too  many folk coming down and road partially blocked with big vehicles. Saw that famous Arsenal YTuber who was having selfies with some Villa fans. Good natured.

Went back got a beer from fan zone when I found it (my bas) which was very thinly populated by this time.

5.20. Tiny queue to get into the ground Trinity quick wee - no issues and lots of paper towels.

Could see many seats not yet populated directly opposite in Witton and North Stand. IIRC it didn't kick off until about 5.35.

HT - managed to get a beer very quickly but only Carlsberg available. Lots serving in mid part.

Sounds like I got lucky for £78

Online Gareth

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Re: Chris Heck - President of Business Operations
« Reply #2417 on: August 27, 2024, 04:13:43 PM »
So here was my experience which seems to run contrary to many on here but obvious reasons.

Went on my own and got to the ground about 4.50 - there were bucketloads of people queuing to get into North Stand - more than I ever recall 30mins before kick off.

Queues for Trinity were pretty long - didn't see horror shows at Witton Lane or Holte.

Was going to check new mural but decided it against it as too  many folk coming down and road partially blocked with big vehicles. Saw that famous Arsenal YTuber who was having selfies with some Villa fans. Good natured.

Went back got a beer from fan zone when I found it (my bas) which was very thinly populated by this time.

5.20. Tiny queue to get into the ground Trinity quick wee - no issues and lots of paper towels.

Could see many seats not yet populated directly opposite in Witton and North Stand. IIRC it didn't kick off until about 5.35.

HT - managed to get a beer very quickly but only Carlsberg available. Lots serving in mid part.

Sounds like I got lucky for £78

Did you go to the same game Rob? :-) please tell me the one you were at we won :-)

Joking aside it’s good that you got lucky

Offline Ads

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Re: Chris Heck - President of Business Operations
« Reply #2418 on: August 27, 2024, 04:16:03 PM »
Oooh a club statement.

Offline Dogtanian

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Re: Chris Heck - President of Business Operations
« Reply #2419 on: August 27, 2024, 04:18:24 PM »
Tickets in the middle of upper witton were £75 apparently . These are some seriously steep increases given we still haven't won anything ! Learn to walk before you can run Heck !

Imagine how much they would have been if the seats actually existed!

Some people just want the moon on a stick :-)

Oh, I see. So you want an actual seat to sit on? As well as a season ticket? I'll tell you what you want, sonny, you want the moon on a stick.

Online Gareth

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Re: Chris Heck - President of Business Operations
« Reply #2420 on: August 27, 2024, 04:23:00 PM »
Tickets in the middle of upper witton were £75 apparently . These are some seriously steep increases given we still haven't won anything ! Learn to walk before you can run Heck !

Imagine how much they would have been if the seats actually existed!

Some people just want the moon on a stick :-)

Oh, I see. So you want an actual seat to sit on? As well as a season ticket? I'll tell you what you want, sonny, you want the moon on a stick.

The non existent seats was the most mad thing about Saturday…incompetence of the highest order. 

Online Mister E

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Re: Chris Heck - President of Business Operations
« Reply #2421 on: August 27, 2024, 04:24:40 PM »
Just received an answer to my complaint-email regarding the toilets (overcrowded and pissful). Here it is below:

Many thanks for your email which we have logged as complaint reference 24 jul-sep 281.
We offer our apologies that you have had cause to complain after the match on Saturday.  We will be compiling a review of all the feedback received, and we will look to respond to your complaint accordingly, but it may not be feasible for us to reply on an individual basis to all.
Our priority will be to ensure we have a full understanding of the issues surrounding our first fixture so we can look to correct them ahead of Everton and beyond.

Thank you for your continued support, understanding and patience.

Best wishes 

Lee

Lee Preece
Supporter Liaison Manager

Telephone: 0121 327 2299
Mobile: 07974 454513
Email: lee.preece@avfc.co.uk

Offline Ads

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Re: Chris Heck - President of Business Operations
« Reply #2422 on: August 27, 2024, 04:29:40 PM »
I reckon they can build new bogs by Everton.

Offline Bad English

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Re: Chris Heck - President of Business Operations
« Reply #2423 on: August 27, 2024, 04:35:18 PM »
I reckon they can build new bogs by Everton.
The Chinese have just built a 10 km canal in Cambodia, taking just 17 days to complete the project. You'd think they could stick in a few hundred yards of fresh urinal and some plumbing down the Villa. Tsk!

Online kippaxvilla2

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Re: Chris Heck - President of Business Operations
« Reply #2424 on: August 27, 2024, 04:36:34 PM »
It would be cheap labour as well.

Offline itbrvilla

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Re: Chris Heck - President of Business Operations
« Reply #2425 on: August 27, 2024, 04:38:09 PM »
I reckon they can build new bogs by Everton.
They'll be too far away.

Offline Dogtanian

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Re: Chris Heck - President of Business Operations
« Reply #2426 on: August 27, 2024, 04:44:37 PM »
I reckon they can build new bogs by Everton.
They'll be too far away.

Would smarten up Goodison though, and we would hardly make more mess aiming vaguely in the direction of the Mersey from the Holte.

Offline spangley1812

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Re: Chris Heck - President of Business Operations
« Reply #2427 on: August 27, 2024, 04:52:59 PM »
Received email from AVFC @ 15:50hrs ..their response:

Aston Villa   
CAZOO           

Aston Villa Football Club are aware of the issues faced by supporters during Saturday’s opening home game of the season against Arsenal.

The club have spent the last 48 hours investigating these issues and will spend the coming weeks ensuring they do not impact fans’ matchday experience in the future.

Regarding the difficulties with access to the stadium, we will be working on solutions to ensure each and every fan is able to use our updated ticketing technology efficiently upon arrival to Villa Park.

We have made it a top priority to resolve the problems involving public toilets and queuing within concourses.

The club will be communicating directly with fans once changes are made and processes are improved.

You have received this email as Aston Villa vs Arsenal ticket purchaser.
© Copyright Aston Villa Football Club Ltd. All rights reserved.
This email was sent by: Aston Villa Football Club, Villa Park, Birmingham, B6 6HE.
Please consider the environment before printing this e-mail.

Offline Toronto Villa

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Re: Chris Heck - President of Business Operations
« Reply #2428 on: August 27, 2024, 05:08:41 PM »
CAZOO?

Offline Demitri_C

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Re: Chris Heck - President of Business Operations
« Reply #2429 on: August 27, 2024, 05:25:39 PM »
I don't think I've ever had onions on a cheeseburger!

You dont know what your missing !!

 


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