Season Tickets

[luke95]

So is getting in reliant on Internet connection?
If so it'll be carnage. I've never had decent reception at Villa Park

[Border villan]

I would expect the vast majority of people have been able to download their ST’s without any problems, albeit a little bit too close to the first game for comfort.

I helped a guy who has the oldest iPhone you could imagine yesterday, and it effortless, even with an old phone.

So, if it downloads for most, with no issues, is it a case of ‘operator’ error for those who can’t get it into their wallet ?
Are club being lambasted for something that’s not their fault ?

This does not address the question of why it was all done so close to the beginning of the season or why in general the app is so crap. The getting from email to wallet is fine as I said.

[SaddVillan]

I would expect the vast majority of people have been able to download their ST’s without any problems, albeit a little bit too close to the first game for comfort.

I helped a guy who has the oldest iPhone you could imagine yesterday, and it effortless, even with an old phone.

So, if it downloads for most, with no issues, is it a case of ‘operator’ error for those who can’t get it into their wallet ?
Are club being lambasted for something that’s not their fault ?

Customer service means providing goods/products/service that can be used by all of your customers.

That you helped a bloke with an old iPhone is great and I'm sure he's grateful for your support - but if you hadn't  been there what would he have done?

The technically smartphone literate will probably be able to manage, but it's pretty obvious from comments on H&V that a lot of fans are having trouble, which begs the question - how much thought and trialling went into these digital STs? Has the club thought about fans who aren't that good with IT and designed the system accordingly?

[andyh]

I would expect the vast majority of people have been able to download their ST’s without any problems, albeit a little bit too close to the first game for comfort.

I helped a guy who has the oldest iPhone you could imagine yesterday, and it effortless, even with an old phone.

So, if it downloads for most, with no issues, is it a case of ‘operator’ error for those who can’t get it into their wallet ?
Are club being lambasted for something that’s not their fault ?

Customer service means providing goods/products/service that can be used by all of your customers.

That you helped a bloke with an old iPhone is great and I'm sure he's grateful for your support - but if you hadn't  been there what would he have done?

The technically smartphone literate will probably be able to manage, but it's pretty obvious from comments on H&V that a lot of fans are having trouble, which begs the question - how much thought and trialling went into these digital STs? Has the club thought about fans who aren't that good with IT and designed the system accordingly?

I’m not arguing against your point, you are right.
But the club can’t be responsible for everyone’s ability to use technology.

The world is changing. Booking appointments, paying for stuff, getting access to venues, banking, paying at Tesco’s……everything is changing.
This is just another  one of those things.


I think the only thing the club is guilty of is not pushing out the ST earlier.

[Risso]

Once I got my email late yesterday afternoon, I didn't have a problem downloading it to my wallet. The ticket appeared in my AV app about the same time. The problem was I didn't get a second email with my son's ticket details, so it couldn't be downloaded. It hadn't, and still hasn't, appeared in his app. I've spent ages on the phone and they finally sent the email, so I could download his ticket to the Apple wallet. It still hasn't appeared in his app, despite it being completely up to date. The club said to phone back nest week if it still doesn't appear.

[Risso]

I’m not arguing against your point, you are right.
But the club can’t be responsible for everyone’s ability to use technology.

The world is changing. Booking appointments, paying for stuff, getting access to venues, banking, paying at Tesco’s……everything is changing.
This is just another  one of those things.


I think the only thing the club is guilty of is not pushing out the ST earlier.

Or not sending the details at all, as in my son's case.

[andyh]

I’m not arguing against your point, you are right.
But the club can’t be responsible for everyone’s ability to use technology.

The world is changing. Booking appointments, paying for stuff, getting access to venues, banking, paying at Tesco’s……everything is changing.
This is just another  one of those things.


I think the only thing the club is guilty of is not pushing out the ST earlier.

Or not sending the details at all, as in my son's case.

I know it’s frustrating and annoying.
But, your son will still be able to get in I guess ?
It’s not that you will be denied entry, and I’m sure that today, of all days, there will be sufficient help on hand at the ground ?
Well, you would hope.

[steffo]

From my point of view my son who is on holiday in Spain told me not to get a ticket for this game, as I could use his. He has spent 3 days trying to get through to transfer the ticket. No joy. We plan to get a burner phone.

[PeterWithesShin]

It's incredibly stupid to only send out the emails for a new system a few days before the game.

[Border villan]

So Risso and son have to travel from Leicester in the hope that someone will let them in, but none of this is in any way anything to do with AVFC.

[andyh]

It's incredibly stupid to only send out the emails for a new system a few days before the game.

I think everyone agrees with that point

[andyh]

So Risso and son have to travel from Leicester in the hope that someone will let them in, but none of this is in any way anything to do with AVFC.

Dramatic or what

[SaddVillan]

So Risso and son have to travel from Leicester in the hope that someone will let them in, but none of this is in any way anything to do with AVFC.

Dramatic or what

Err no - just a statement of fact.

Stressed out and pissed off fans are going to be arriving at B6 6HE today wondering how they're going to get into the ground.

It's all very well "hoping" that they'll be able to do so and the club has some contingencies in place.

Perhaps you'll  be able to get there good and early and help them, in the same way you did for the blokecwith the iPhone?

I'm sure they'd all appreciate your assistance

[andyh]

So Risso and son have to travel from Leicester in the hope that someone will let them in, but none of this is in any way anything to do with AVFC.

Dramatic or what

Err no - just a statement of fact.

Stressed out and pissed off fans are going to be arriving at B6 6HE today wondering how they're going to get into the ground.

It's all very well "hoping" that they'll be able to do so and the club has some contingencies in place.

Perhaps you'll  be able to get there good and early and help them, in the same way you did for the blokecwith the iPhone?

I'm sure they'd all appreciate your assistance

Watch those pearls don’t strangle you.
Anyway…. I’m parked off up and off to the ground. hopefully I’ll be able to get in.
I wonder how many horror stories we will read later of the 1000’’s locked out.
Keep us posted

[cdbearsfan]

Not letting anyone in at the moment.