Season Tickets

[Risso]

My tickets finally appeared a couple of hours ago. That is what you call truly shit service.

So you received your ticket well before the event. How is that shit service?

"Well before the event". 30 minutes before the ticket office shut down for the day. In any event, we've only got one of the two tickets I bought, as my son's wasn't on the email and hasn't turned up in his app. So yes, absolutely fucking terrible service.

[olaftab]

Sorry, didn't know you needed to leg it to the ticket office after receiving the email.

[andyh]

I think it’s going to be carnage getting in today.

[Risso]

Sorry, didn't know you needed to leg it to the ticket office after receiving the email.

Why are you being such a twat? I've now been on hold for 90 minutes trying to sort my son's ticket out.

[olaftab]

Sorry, didn't know you needed to leg it to the ticket office after receiving the email.

Why are you being such a twat? I've now been on hold for 90 minutes trying to sort my son's ticket out.

Sorry to hear that, I hope it gets sorted in the next few minutes.

[Risso]

Sorry for swearing. It's just that I don't think it's unreasonable to expect them to send out the tickets within the timeframe they say, which was supposed to be from Wednesday. If they had done rather than half an hour before they shut for the day the day before the match, I'd have had plenty of time to get it sorted. And then to actually send both of the tickets I've paid for without a stressful hour plus on the phone. My son's done everything suggested like update the app etc, but nothing.

[john2710]

My Son's email went to an old email address. He'd updated the email on his account a few weeks ago. So it looks like they used a copy of the address's from at least 6 weeks ago.

[littleoldme]

You would think service would be better now we are customers, not supporters.

[cdbearsfan]

There were always going to be teething problems and it was inevitable that you'd have thousands of people phoning the ticket office. If they'd just released the tickets even a week earlier, there would have been a tiny fraction of the complaints. If you can't get through to the ticket office but know you can try again in a few days, it's no problem really. If you still can't get through on the day of the actual match, that's much more of an issue.

[olaftab]

Sorry for swearing. It's just that I don't think it's unreasonable to expect them to send out the tickets within the timeframe they say, which was supposed to be from Wednesday. If they had done rather than half an hour before they shut for the day the day before the match, I'd have had plenty of time to get it sorted. And then to actually send both of the tickets I've paid for without a stressful hour plus on the phone. My son's done everything suggested like update the app etc, but nothing.

No worries, understand the stress. I suppose I was the classic "I am all right Jack" as all our 3 STs  emails arrived within an hour of each other and downloading and into wallet etc went exactly as the club advised. No doubt this was the case in general however it looks as though a few teething issues are there and CD has summed that up.
Anyway please you both are sorted now.

[SaddVillan]

Went to the WIndies test match at Edgbaston and I just downloaded my tickets into the Ticket section of the Edgbaston App - piss easy.

Struggling to understand the problems going on at Villa.

Has to be something to do with the IT system/software.

And the Edgbaston App has a "How to share a ticket section - a 5 step easy peasy process.

Why can't/haven't/won't Villa do the same?

[DeKuip]

Are there phones that don’t have wallets?
Just asking as I put mine straight into Apple Wallet, which I know I won’t need internet for to access - but some folk on here seem concerned about getting onto the internet at the turnstile to go through the app.
I don’t think the club helped by suggesting in the email that the preferred way of loading the ticket was through the app, possibly leading people to think the app is the best option to keep your ticket in.
The club also are claiming as one of the benefits of these NFC (?) tickets is that it makes it quicker to go through the turnstile - but how is it quicker than holding a plastic card against the reader, or even passing over a voucher you’ve ripped out of your season ticket book, surely they’re similar arm actions!

[Border villan]

I tried, following the instructions to download my ticket to the crap app with no luck. Using the email it went straight into my apple wallet.
As I had paid several months ago for the ticket and have not moved seat why were AVFC unable to gradually issue tickets to me and thousands of others by either seating zone or alphabetically from early July onwards avoiding this last minute rush and the ensuing problems.

[SaddVillan]

Wonder what form the inevitable (and fully deserved) apology will take? Something tangible, I trust*.

The club’s going to have to work hard to make up for the stress, strain and aggro of this pathetic episode of non-customer service.

Whoever's responsible - individually or collectively needs to be held to account and  ticket holders should be given a full explanation of the how and why with a full timeline.

ST holder's aren't bothered about premium ticket  hospitality offerings or sweet words from Heck on how well things are going commercially.

He needs to front up. The buck stops with him - after all, he's getting paid plenty.

*Suggestion - free entry to one of our Cup games this season? Naah - that would be too much!

[andyh]

I would expect the vast majority of people have been able to download their ST’s without any problems, albeit a little bit too close to the first game for comfort.

I helped a guy who has the oldest iPhone you could imagine yesterday, and it effortless, even with an old phone.

So, if it downloads for most, with no issues, is it a case of ‘operator’ error for those who can’t get it into their wallet ?
Are club being lambasted for something that’s not their fault ?