Season Tickets

[Chris Smith]

A friend was on to the ticket office earlier and was told that the website is to be updated to allow ticket transfers to be made on line.

[littleoldme]

Sorry in advance for any delays getting into the ground tomorrow, specifically the North Stand.
My nephew goes on holiday later today, and has kindly forwarded his ticket to me, he's a good lad,
anyway i can see the ticket on my mobile, there is a qr code i think it is, is this scanned at the turnstile to allow entrance?
I really don't want to be a source of frustration for anyone, myself included, but at my age, and rapidly declining eyesight , could be problematic,
all advice graciously welcome, and stay safe all.

[London Villan]

A friend was on to the ticket office earlier and was told that the website is to be updated to allow ticket transfers to be made on line.

To be fair they have been saying that for the last couple of years. The frustrating thing is, up until a couple of years ago you could do it on the website - I did it a few times, then someone at Villa twigged and the permissions were changed.

[purpletrousers]

A friend was on to the ticket office earlier and was told that the website is to be updated to allow ticket transfers to be made on line.

Good to know. It’s going to be interesting data for the club. I struggle with the varying kick off times with little ones, so I’m anxious about them bringing in any limits to how many can be transferred. I think I remember limits to the resales via the club that have not been enforced (I think) not sure if they applied to giving tickets away to mates. In the endif they place a limit, they’ll end up with gaps in the crowd or eventually force some of us out for low attendance due to TV broadcast times.

[Sexual Ealing]

Sorry in advance for any delays getting into the ground tomorrow, specifically the North Stand.
My nephew goes on holiday later today, and has kindly forwarded his ticket to me, he's a good lad,
anyway i can see the ticket on my mobile, there is a qr code i think it is, is this scanned at the turnstile to allow entrance?
I really don't want to be a source of frustration for anyone, myself included, but at my age, and rapidly declining eyesight , could be problematic,
all advice graciously welcome, and stay safe all.

Even if it doesn’t scan I’m sure you can show it to one of the staff, who’ll let you through. That’s what happens with train tickets if you have to go through the barrier more than once.

[littleoldme]

Thank you Mr SE, i think a fair proportion of my concerns should be aimed at my own nervousness/ excitement for the game.

[TCFKAE2]

Just updated the Android Villa App again (2nd time this week) and the Season Ticket (which appeared after the last update) has now disappeared from "Tickets" (tried logging in/out again etc...) Still in my Google Wallet so OK.

[TCFKAE2]

Just updated the Android Villa App again (2nd time this week) and the Season Ticket (which appeared after the last update) has now disappeared from "Tickets" (tried logging in/out again etc...) Still in my Google Wallet so OK.

...and now just appeared again in the App!... those Elves are busy

[andyh]

Why do we have a membership card with changing QR code on the App and a different 'season ticket' that is uploaded to the wallet ?

[liam]

Sorry in advance for any delays getting into the ground tomorrow, specifically the North Stand.
My nephew goes on holiday later today, and has kindly forwarded his ticket to me, he's a good lad,
anyway i can see the ticket on my mobile, there is a qr code i think it is, is this scanned at the turnstile to allow entrance?
I really don't want to be a source of frustration for anyone, myself included, but at my age, and rapidly declining eyesight , could be problematic,
all advice graciously welcome, and stay safe all.

This is my plan as well for when i can't attend. i'm trialling having all 4 of our tickets in my apple wallet tomorrow scanning everyone in from my device and then deleting them after the game, remove the app and then re-install them back onto each individuals phone. If that works if one of the kids can;t make it I can drop their ticket back onto my phone and scan their mate in

[dalians umbrella]

Why do we have a membership card with changing QR code on the App and a different 'season ticket' that is uploaded to the wallet ?

Once you put it in the wallet, it becomes a contactless device and you just wave your phone near the reader and hey-presto.
And it definitely doesn't need internet access.

The QR code will need to be scanned like one of those scan as you pack things at the supermarket and I have not seen absolute confirmation that it doesn't require internet access and if the way it changes every few seconds is linked to an internet connection or as someone else explained, based on time, space and ham sandwich algorithms.

[JJ-AV]

Absolute shambles, been trying since Wednesday to get through to ticket office to move one in to someone elses name

Just drove to Villa, lots of people in a similar position.  No ticket office or ticket officer on site. All they could say is they 'may be opening a ticket office tomorrow to deal with issues but no confirmation of time yet'

[frank black]

Please be aware the app QR code does require an internet connection, you can only rely upon the ticket added to your wallet.

Hence the concerns from the club about just how many haven’t been downloaded (yet)

[littleoldme]

Just downloaded google wallet and added the ticket to it, i'm more apprehensive about getting in than i am about the result, anyway thank you Frank, take care

[JJ-AV]

Any news or idea on changing season tickets over for tomorrow? I've emailed and the phone lines are down - is there any other way people are aware of?