Villa Park Redevelopment

[RamboandBruno]

Heck isn’t beyond criticism. And the ground issues are real and monumental. And they need to be fixed. But in the grand scheme of things he needed to do, and as much as the ground issues need solving, his remit was all the stuff he actually has done. Had he not done that we would have sold more than Luiz and others just to hit the June 30th limits. And he’d have been hammered for that. So he did his part, Monchi did what he needed to do to keep us from being docked points during the season. I would hope over the course of the season and into the summer more attention will be paid to the ground and amenities because it’s just not good enough.

He said last season all of that was going to be attended to, and it hasn't been. His jobs revolves around more than just thinking up new hospitality areas. Hospitality areas that have sold really badly.

It's also nonsense that June 30th stuff, too.

He said it's not just about fans in a new stands, it's about all fans.

So, £8,000 season tickets and taps stuck open, rivers of piss and 1930s quality toilet facilities still.

Totally unacceptable.

Are we meant to believe, he was so busy fixing income for Monchi and co (despite it really being a total red herring as none of it would have had effect in the last financial year anyway) that he couldn't get anyone to fix the bogs?

So he can find all the workforce he needs to convert half the ground into top level corporate facilities but absolutely nobody to sort the disgusting facilities the people paying 'only' £50 have to put up with?

The rivers of piss in the lower holte, were flowing by 5pm, the turnstiles had only opened at 4.40pm. Clearly nobody from the club has gone anywhere near that concourse with any purpose to make it better all summer. Its mismanagement from whoever is responsible, Heck or whoever

[AV82EC]

The next meeting is going to be fun for the villa facilties management  team

I’ve had a 30 year career in Facilities Management and if that had been my responsibility I’d have been embarrassed to deliver that level of “service”. I’ve had a few dressing downs from senior directors over the years for fuck ups delivered on my watch but if I’d delivered anything like the user experience many received on Saturday I think I’d have been looking at my P45. I personally had a good experience in terms of entering the stadium, ok toilets with hot water and not much of a queue for a half time pint but judging by comments here and stuff on social Media it’s pretty poor in every  stand and not a good reflection on the man overseeing it all. He needs to sort it out, forget making statements and explanations, get it sorted with your in house and contracting teams, cleaning, security, ticket office and catering. I’m expecting much better by Everton and Wolves.

[Chip Butty 111]

Unfortunately none of the rants on here are going to be addressed any time soon, as the normal punter is clearly not a priority. We're all being taken for mugs.
I live in the SW, and often get a ticket via a mate for Bristol City. The concourse is a huge U shape that runs under 3 stands. The food options are endless, toilets what you would expect for 2024. No turnstiles, just tap and go consoles like the underground .
...and this is mid table championship
....while we queue for 30 mins for a pre heated burger, in the Doug Ellis 10ft wide concourse

[Gareth]

The next meeting is going to be fun for the villa facilties management  team

I’ve had a 30 year career in Facilities Management and if that had been my responsibility I’d have been embarrassed to deliver that level of “service”. I’ve had a few dressing downs from senior directors over the years for fuck ups delivered on my watch but if I’d delivered anything like the user experience many received on Saturday I think I’d have been looking at my P45. I personally had a good experience in terms of entering the stadium, ok toilets with hot water and not much of a queue for a half time pint but judging by comments here and stuff on social Media it’s pretty poor in every  stand and not a good reflection on the man overseeing it all. He needs to sort it out, forget making statements and explanations, get it sorted with your in house and contracting teams, cleaning, security, ticket office and catering. I’m expecting much better by Everton and Wolves.

Agree on most of that however I do believe they should acknowledge the experience that thousands of fans had and they should explain in depth what happened and what will be done to improve things.  How it stands at the moment is that is the norm we can expect every game this season

[Villan82]

The next meeting is going to be fun for the villa facilties management  team

I’ve had a 30 year career in Facilities Management and if that had been my responsibility I’d have been embarrassed to deliver that level of “service”. I’ve had a few dressing downs from senior directors over the years for fuck ups delivered on my watch but if I’d delivered anything like the user experience many received on Saturday I think I’d have been looking at my P45. I personally had a good experience in terms of entering the stadium, ok toilets with hot water and not much of a queue for a half time pint but judging by comments here and stuff on social Media it’s pretty poor in every  stand and not a good reflection on the man overseeing it all. He needs to sort it out, forget making statements and explanations, get it sorted with your in house and contracting teams, cleaning, security, ticket office and catering. I’m expecting much better by Everton and Wolves.

Agree on most of that however I do believe they should acknowledge the experience that thousands of fans had and they should explain in depth what happened and what will be done to improve things.  How it stands at the moment is that is the norm we can expect every game this season

Well for the past 8 months since they said they aren't redeveloping they haven't given any meaningful update about what the vision is or if there is one beyond the usual self congratulatory PR about things that make no material difference to most of the fans who go. So I wouldn't hold my breath.

Some major goodwill could be won back if they would only address the elephant in the room and acknowledge that must actually redevelop to keep pace and what is the plan for doing so now that Plan A is not happening. Because as things stand it is not adequate for a ground that was once the envy of England.

[Somniloquism]

The rivers of piss in the lower holte, were flowing by 5pm, the turnstiles had only opened at 4.40pm. Clearly nobody from the club has gone anywhere near that concourse with any purpose to make it better all summer. Its mismanagement from whoever is responsible, Heck or whoever

Anyone know if the rivers of piss were happening during the Foo Fighters concert? Makes me wonder if someone rushing the work either bollocked some of the plumbing when doing the seats, or forgot to open some valve.

[FatSam]

Makes me wonder if someone rushing the work either bollocked some of the plumbing when doing the seats, or forgot to open some valve.

What, the piss valve?

[Somniloquism]

Erm yes. In large buildings with multiple toilets there would be valves and probably pumps to ensure the piss gets to the right areas or certain areas could be turned off if work needed doing.

[Risso]

It's really not that difficult to check though, before hand, they've only had the last three months or so.

[Chip Butty 111]

Erm yes. In large buildings with multiple toilets there would be valves and probably pumps to ensure the piss gets to the right areas or certain areas could be turned off if work needed doing.

Is this a piss take....?
..just saying...

[Pat McMahon]

I was in K6 and I have to say the toilets there were fine. Looked like they'd been refurbished and were clean.

I was in K8 too and the toilets in the upper tier to the very left were only good for piss surfing by half time. I’m guessing you must have  used different toilets.

On the positive side they have added netting to the left side of the Holte to prevent random
Mayonnaise attacks so that is a big comfort!

[Demitri_C]

These complaints really are going to piss heck off

[Gareth]

Revenue idea for Heck

Could put a few beds in the new tunnel in the week and use it as a brothel non-matchdays

[john e]

People should take a piss before they leave the house and then there wouldn’t be a problem
It’s just a simple matter of common sense

They could send the new piss directive out on an e-mail together with the which way to hold your phone one

[FatSam]

Erm yes. In large buildings with multiple toilets there would be valves and probably pumps to ensure the piss gets to the right areas or certain areas could be turned off if work needed doing.

What are the right areas for the piss to get to?