"Thank you for contacting membership services. I do apologise for the inconvenience. The welcome pack team is adding the final touches to the packs, and all members of the 2025/2026 season should receive their packs early next year. I understand that this wait can be frustrating. However, we are committed to making the packs as amazing as possible to provide you with the best quality. Thank you for your patience and understanding. Please also note that the welcome pack will be sent to you, and once dispatched, you will receive a dispatch notification or tracking details via email, if eligible. I hope this helps 🙂 And we hope you enjoy your pack when you receive it."