Chris Heck - President of Business Operations

[colin69]

I doubt he was brought into the club to win friends. The fact he is American is irrelevant.

[algy]

I doubt he was brought into the club to win friends. The fact he is American is irrelevant.

This. Whoever does that job, their main goal is to bring $$$ in … and that’s mostly going to come through fans’ pockets, which is rarely likely to be popular.

[dave.woodhall]

Which brings me onto something I've thought before. Would the board of the 1890s have done the same as Heck, given the opportunity?

[jon collett]

Which brings me onto something I've thought before. Would the board of the 1890s have done the same as Heck, given the opportunity?

He’s certainly of his time.

[PeterWithesShin]

They brought in turnstiles to make more money, as said the league was to make more money, we moved ground to make more money, we made illegal payments to players. Football has always been about money.

[Hookeysmith]

They brought in turnstiles to make more money, as said the league was to make more money, we moved ground to make more money, we made illegal payments to players. Football has always been about money.

As is every business surely?  Its not just football is it?

[Toronto Villa]

They brought in turnstiles to make more money, as said the league was to make more money, we moved ground to make more money, we made illegal payments to players. Football has always been about money.

As is every business surely?  Its not just football is it?

Exactly. There is an obvious shitness to what he’s doing or how he’s doing it. But until our commercial revenues from non supporter related spending is at a high enough level it’s inevitable things like match day prices/season tickets will go up. And this argument of the regular fan being priced out has been going on for decades. Heck isn’t the kind of bloke I would want to work for, but he’s doing a job, sometimes as unpopular as it is to get us to the point of not having to sell our best players all the time. I want us to keep Rashford and Asensio so we enjoy great football and compete at the business end of everything. It’s just not easy to get there without some fans feeling a bit betrayed or left behind.

[PeterWithesShin]

They brought in turnstiles to make more money, as said the league was to make more money, we moved ground to make more money, we made illegal payments to players. Football has always been about money.

As is every business surely?  Its not just football is it?

Yes. No.

Which is why I haven't said otherwise.

[rooboy316]

They brought in turnstiles to make more money, as said the league was to make more money, we moved ground to make more money, we made illegal payments to players. Football has always been about money.

As is every business surely?  Its not just football is it?

The difference is that other businesses* don’t tug at the heartstrings, embed themselves as part of the fabric of society, evoke a deep, visceral sense of passion and loyalty, and then exploit that position to maximise revenue (at a significant social cost).

*Other than the business of selling drugs, I spose.

[ChicagoLion]

They brought in turnstiles to make more money, as said the league was to make more money, we moved ground to make more money, we made illegal payments to players. Football has always been about money.

As is every business surely?  Its not just football is it?

The difference is that other businesses* don’t tug at the heartstrings, embed themselves as part of the fabric of society, evoke a deep, visceral sense of passion and loyalty, and then exploit that position to maximise revenue (at a significant social cost).

You have never met an Avon Lady?

[Des Little]

Right now, our approach is akin to an Avon lady with a boot full of heroin.

[sid1964]

How does the next person in the role after Heck leaves keep increasing turnover without increasing admission prices?

[ChicagoLion]

How does the next person in the role after Heck leaves keep increasing turnover without increasing admission prices?

I would expect that if the success on the field trajectory continues then more lucrative and longer sponsorship deals is one area.
Regarding ticket pricing there will come a point where price and quantity become intrinsically linked.
In economics there is a term called equilibrium pricing.

[SaddVillan]

If and when we decide to rebuild the North Stand that will reduce the capacity by c 7,000 to roughly 36,000.

Doesn't leave much room for  Heck's big earning hospitality seats - assuming season ticket holders in the North Stand "rehomed" in the Holte, Trinity and Witton Lane.

That will surely have a significant impact on revenue?

[FrankyH]

They brought in turnstiles to make more money, as said the league was to make more money, we moved ground to make more money, we made illegal payments to players. Football has always been about money.

As is every business surely?  Its not just football is it?

The difference is that other businesses* don’t tug at the heartstrings, embed themselves as part of the fabric of society, evoke a deep, visceral sense of passion and loyalty, and then exploit that position to maximise revenue (at a significant social cost).

You have never met an Avon Lady?

Pat Roach was the Avon Lady in Handsworth .................................................. An old Don McLean joke from the 80's.