Chris Heck - President of Business Operations

[LeeB]

Imagine having a job where pissing your client base off is part of your job description...

It's not just us, it seems the way in wider society too. It used to be 'the customer is always right' but that went with Ford Capris and dial up modems, now it's 'pay up or fuck off'.

[BC Villain]

Bardell and one or two others who resigned off FAB have really done a great service in using their profiles to  highlight the issues at the club.

Heck and the club's biggest problem is that they've been able to use what we've done on the field the last 2 years to sweep this sort of stuff under the carpet. 

[BC Villain]

Not great is it. We messed up getting in at the Bologna game with the e-tickets - basically because we had to pass the phone back to scan in I think we scanned it twice - anyway a steward used a key and opened the turnstile...

What a shambles.

Particularly as its clear that whoever told Barry they couldn't override the system has told him a bare faced lie.

[The Edge]

Not great is it. We messed up getting in at the Bologna game with the e-tickets - basically because we had to pass the phone back to scan in I think we scanned it twice - anyway a steward used a key and opened the turnstile...

What a shambles.

Particularly as its clear that whoever told Barry they couldn't override the system has told him a bare faced lie.

Spot on. I've no idea who Barry is but i'm fuming on his behalf. We need a voice. We need to know exact what Heck's response is to that email. It's a great opportunity for him to start to build a few bridges with the fanbase. Invite Barry as a special guest for the Southampton game and treat him like a VIP for the day. Also announce a thorough retraining of match day staff and ticket office personnel. I'd be amazed if Heck does any of those things though. My guess is the email off Dan Bardell won't even get a response other than a generic "thank you for your email blah blah blah"

[LeeB]

Not great is it. We messed up getting in at the Bologna game with the e-tickets - basically because we had to pass the phone back to scan in I think we scanned it twice - anyway a steward used a key and opened the turnstile...

What a shambles.

Particularly as its clear that whoever told Barry they couldn't override the system has told him a bare faced lie.

I think it's more indicative of the poorly trained, poorly paid staff not being organised properly or knowing what's what.

[Ads]

Heck os dealing with this, as reported almost 24 hours ago.

[Mister E]

That Bolton game under Bruce. Yikes. Sure it was March, only one I can ever recall a blizzard taking place.

Yep - drove back after the game over the M62 in incessant falling snow.

[Skerra]

Same as you Risso. I’ve been a season ticket holder and been through the bad times. Heck’s final nail in the coffin has been the ridiculous pricing of the CL matches. I’ve not attended as it’s far too expensive for me. As I understand it, there are about 3 million on the waiting list so, people like you and I will give them the pleasure of taking up our season tickets and get screwed in the process. As you can tell, I’m not very happy at what’s taking place at our club. Have waited all these years to attend CL matches and with this likely to have been a one off, someone else will be welcome to go to see the likes of Southampton, Leicester etc and paying through the nose for the privilege.

[Mister E]

The only way forward is a new stadium, and if that is their intentions then it's been an absolute masterclass by Heck as the 'match day experience' has become so awful I'm fully behind the idea.

I've said before, but this year is my last with a season ticket. I'm not bothering to go tomorrow or at the weekend, and will just let my mate use my tickets instead. The main reason is that I've just got other things I'd rather do with my life, but also for the money charged the experience is absolutely miserable. If this bad run continues and we finish mid table or lower, I'm fascinated to see what Heck has got up his sleeve, as all his chickens will come home to roost at once.

That's my plan, too. The variable k-o times, the hanging around before the game because of poor parking options, awful catering and other things in my life.
The club will be happy to see me go after 60-odd years because they'll be able to harvest better returns from someone with more money than I'm prepared to commit.

[luke95]

Rinsing loyal fans constantly with ticket hikes isn't going to be so easy if the club makes itself comfortable back in the bottom half.

Let's hope for Heck's sake this is only a fleeting visit.

Just seen the prices for the Brighton game.  More expensive than anticipated for that match.

Charging more because Brighton are currently 4th !?
Heck all over .

[Meanwood Villa]

Rinsing loyal fans constantly with ticket hikes isn't going to be so easy if the club makes itself comfortable back in the bottom half.

Let's hope for Heck's sake this is only a fleeting visit.

Just seen the prices for the Brighton game.  More expensive than anticipated for that match.

Charging more because Brighton are currently 4th !?
Heck all over .

I was surprised by this too, since when have Brighton been Category A? Last two seasons they told us up front which games were in which categories. I suspect they didn't this year to shove more into A.

My next match is Leicester. I really hope they don't class it as a derby or some such bollocks and have that Category A too.

[Skerra]

Leicester will probably be all GA+ admission prices as Heck will see it as a pulsating local Derby!!

[Demitri_C]

Bardell and one or two others who resigned off FAB have really done a great service in using their profiles to  highlight the issues at the club.

Well said mate

[Lsvilla]

Rinsing loyal fans constantly with ticket hikes isn't going to be so easy if the club makes itself comfortable back in the bottom half.

Let's hope for Heck's sake this is only a fleeting visit.

Just seen the prices for the Brighton game.  More expensive than anticipated for that match.

Charging more because Brighton are currently 4th !?
Heck all over .

I was surprised by this too, since when have Brighton been Category A? Last two seasons they told us up front which games were in which categories. I suspect they didn't this year to shove more into A.

My next match is Leicester. I really hope they don't class it as a derby or some such bollocks and have that Category A too.

Rinsing loyal fans constantly with ticket hikes isn't going to be so easy if the club makes itself comfortable back in the bottom half.

Let's hope for Heck's sake this is only a fleeting visit.

Just seen the prices for the Brighton game.  More expensive than anticipated for that match.

Charging more because Brighton are currently 4th !?
Heck all over .

I was surprised by this too, since when have Brighton been Category A? Last two seasons they told us up front which games were in which categories. I suspect they didn't this year to shove more into A.

My next match is Leicester. I really hope they don't class it as a derby or some such bollocks and have that Category A too.

I assumed the Brighton pricing was more to do with it being a Christmas holiday fixture than a reflection of the opposition.

[Meanwood Villa]

Maybe, although being on a Monday night kind of negates that