Chris Heck - President of Business Operations

[john e]

The queues stuff will ease in a few games, what wont get better is the feeling that once again, the club have introduced this to take something away from us. The ability to pass on tix easily if we cant go.

To he fair to the club I believe this is mandated across the whole league, fir reasons that are unclear.

You are right, all clubs have committed to this within 2 years. But the reasons are perfectly clear, none of the clubs want me to be able to pass my ticket to you to use for nothing if I cant go. They want you to pay £150 for my ticket from them, and they'll throw in a cheese roll.

I DMed Villa support on Monday morning to do exactly this, and they transferred it inside an hour. No charge. No issue. It was clarified at the start of the season that it was legit to reassign your season ticket for a game you can't make.

When you say you DM’d them do you mean on X
Did you then sort it all out on X

I’m only asking because I reassigned mine but did it on the phone which took an hour and a half to get through which I’m not doing again

[PeterWithesShin]

When you say you DM’d them do you mean on X
Did you then sort it all out on X

I’m only asking because I reassigned mine but did it on the phone which took an hour and a half to get through which I’m not doing again

People seem to get decent ticket responses when messaging Villa through this page

https://x.com/AVFCSupport

[spangley1812]

When you say you DM’d them do you mean on X
Did you then sort it all out on X

I’m only asking because I reassigned mine but did it on the phone which took an hour and a half to get through which I’m not doing again

People seem to get decent ticket responses when messaging Villa through this page

https://x.com/AVFCSupport

Yes that works fine but you need to give them your fan ID and the fan ID of the person who you are transferring it to

[London Villan]

It’s taken me 7 days of trying and an hour and fifteen minutes on hold today to upgrade a ticket this week. Can’t do it online as you have to pay the difference.

They don’t make it easy.

[WassallVillain]

It’s taken me 7 days of trying and an hour and fifteen minutes on hold today to upgrade a ticket this week. Can’t do it online as you have to pay the difference.

They don’t make it easy.

I finally got through today. I’ve been trying since Friday and kept getting “we’re too busy go away” message.  Tried the ring after 16:30 Approach. 27 in the Queue finally got to an answer in 30 minutes.  Excellent operator sorted me with print at home tickets in 2 minutes. Could have moaned but they’ve ground me down to being grateful for a morsel.

[exigo]

The queues stuff will ease in a few games, what wont get better is the feeling that once again, the club have introduced this to take something away from us. The ability to pass on tix easily if we cant go.

To he fair to the club I believe this is mandated across the whole league, fir reasons that are unclear.

You are right, all clubs have committed to this within 2 years. But the reasons are perfectly clear, none of the clubs want me to be able to pass my ticket to you to use for nothing if I cant go. They want you to pay £150 for my ticket from them, and they'll throw in a cheese roll.

I DMed Villa support on Monday morning to do exactly this, and they transferred it inside an hour. No charge. No issue. It was clarified at the start of the season that it was legit to reassign your season ticket for a game you can't make.

When you say you DM’d them do you mean on X
Did you then sort it all out on X

I’m only asking because I reassigned mine but did it on the phone which took an hour and a half to get through which I’m not doing again

Yep, it's one of the few reasons to stay on whatever twitter is called.

[PeterWithe]

The queues stuff will ease in a few games, what wont get better is the feeling that once again, the club have introduced this to take something away from us. The ability to pass on tix easily if we cant go.

To he fair to the club I believe this is mandated across the whole league, fir reasons that are unclear.

You are right, all clubs have committed to this within 2 years. But the reasons are perfectly clear, none of the clubs want me to be able to pass my ticket to you to use for nothing if I cant go. They want you to pay £150 for my ticket from them, and they'll throw in a cheese roll.

I DMed Villa support on Monday morning to do exactly this, and they transferred it inside an hour. No charge. No issue. It was clarified at the start of the season that it was legit to reassign your season ticket for a game you can't make.

Well, speaking as you find, I got not response on Twitter when trying to reassign the Arsenal game, then a long wait on the phone to be put through, then a very frustrating conversation which still ended without what I wanted. Simply passing a plastic card was far too simple and easy it seems. But keeping the punters happy no longer seems a priority.

[john e]

The queues stuff will ease in a few games, what wont get better is the feeling that once again, the club have introduced this to take something away from us. The ability to pass on tix easily if we cant go.

To he fair to the club I believe this is mandated across the whole league, fir reasons that are unclear.

You are right, all clubs have committed to this within 2 years. But the reasons are perfectly clear, none of the clubs want me to be able to pass my ticket to you to use for nothing if I cant go. They want you to pay £150 for my ticket from them, and they'll throw in a cheese roll.

I DMed Villa support on Monday morning to do exactly this, and they transferred it inside an hour. No charge. No issue. It was clarified at the start of the season that it was legit to reassign your season ticket for a game you can't make.

When you say you DM’d them do you mean on X
Did you then sort it all out on X

I’m only asking because I reassigned mine but did it on the phone which took an hour and a half to get through which I’m not doing again

Yep, it's one of the few reasons to stay on whatever twitter is called.

I was upgrading from a u18 to adult so there was a cash adjustment
I’m not sure they can take money on X

[MorrisNielson]

I'm not convinced that's right. 39,978 was our attendance v Wolves 4th Jan 2023. Seems a hell of a coincidence to have exactly the same again against the same side when that's our lowest PL attendance since promotion, barring covid obviously.

I'm not convinced too, the odds must be very small. Which got me thinking about how many times we’ve had the same attendance figure, so I had a look………..
We’ve been playing league home games at Villa Park since easter 1897, that’s 2316 league games.
Specific attendance figures were only a regular thing post war. Before then it looks like attendances were rounded or estimated. Although there are many specific attendances stated before WWII, such as 41357 for the championship decider in 1898-99.
I have 603 rounded/estimated figures (all taken from the complete record books), that leaves 1713 Villa Park league games. Of them 1565 are individual figures and have never been duplicated, which leaves me a total list of 148 entries of individual home league games.
Since we’ve been all-seater, from 1994-95, we’ve had a total of 53 duplicated attendances, I assume all are sell-outs; namely:
39339 - 7 times in 1996-97
39241 - 7 times in 1998-99
42640 - 6 times in 2007-08
39217 - 6 times in 1999-00
42551 - 5 times in 2005-06 & 2006-07
39372 - 5 times in 1997-98
42602 - 4 times in 2002-03
42585 - 4 times in 2008-09
42788 - 3 times in 2009-10
42593 - 3 times in 2004-05
42573 - 3 times in 2003-04
So that leaves 95 listed Villa Park duplicated attendances.
Only one of these have been duplicated three times, namely 32140 in 1947-48(Chelsea), 1960-61(Fulham) & 1971-72(Oldham).
The other 92 entries are twice replicated.
So then, in terms of attendance figures only 47 have been replicated (92 divide by 2 plus 1).
Interestingly, of these duplicated figures, we’ve never had the same team with the same attendance figure (I’m not counting the 42551 sell-out Liverpool games in 2005-06 & 2006-07). Until now. Assuming the Wolves attendance is accurate.
Disclaimer: Some attendances figures over the years sometimes differ depending on the sources used. Plus the volume of data needed for this means I could have typed errors. So I could be talking nonsense. Also as a general rule, I talk nonsense.

[eamonn]

No, you talk cold hard facts! And lots of 'em!

[CLEEVE]

Reply from club regarding empty seats



The match on Saturday did not sell out.  Some of the larger groups of seats are GA+ seating.  Had the match of sold out and demand still there, these would have been released in stages as we do for most fixtures.


We all know if these were listed earlier they would sell out as groups/couples/families can't get seats together. It seems  they aren't willing to change and are happy to have empty seats for a 3pm KO local derby when we're the best we have been for years. As I said before who has empty seats in the premier league these days? especially a club of our size
 

[pauliewalnuts]

Reply from club regarding empty seats



The match on Saturday did not sell out.  Some of the larger groups of seats are GA+ seating.  Had the match of sold out and demand still there, these would have been released in stages as we do for most fixtures.


We all know if these were listed earlier they would sell out as groups/couples/families can't get seats together. It seems  they aren't willing to change and are happy to have empty seats for a 3pm KO local derby when we're the best we have been for years. As I said before who has empty seats in the premier league these days? especially a club of our size
 

Yes, who the YABADABADOO do they think they are fooling?

[Brazilian Villain]

We all know if these were listed earlier they would sell out as groups/couples/families can't get seats together. It seems  they aren't willing to change and are happy to have empty seats for a 3pm KO local derby when we're the best we have been for years. As I said before who has empty seats in the premier league these days? especially a club of our size

Yes, who the YABADABADOO do they think they are fooling?

Sooner or later, they'll realise that those couples and families are the bedrock of our future fanbase.

[Dave]

We all know if these were listed earlier they would sell out as groups/couples/families can't get seats together. It seems  they aren't willing to change and are happy to have empty seats for a 3pm KO local derby when we're the best we have been for years. As I said before who has empty seats in the premier league these days? especially a club of our size

Yes, who the YABADABADOO do they think they are fooling?

Sooner or later, they'll realise that those couples and families are the bedrock of our future fanbase.

If they don't then there's going to be a proper barney between the club and supporters.

[Ads]

We all know if these were listed earlier they would sell out as groups/couples/families can't get seats together. It seems  they aren't willing to change and are happy to have empty seats for a 3pm KO local derby when we're the best we have been for years. As I said before who has empty seats in the premier league these days? especially a club of our size

Yes, who the YABADABADOO do they think they are fooling?

Sooner or later, they'll realise that those couples and families are the bedrock of our future fanbase.

If they don't then there's going to be a proper barney between the club and supporters.

And we'll reduce the club to rubble.