Chris Heck - President of Business Operations

[Chico Hamilton III]

Queued for over 20 mins for the lower Holte. Blocks of empty seats in the Doug Ellis towards the Holte. Fuck off Heck!!

[Paul.S]

The new seats in the Holte End are very dangerous . They come sharp and a friend got cut by a sharp part on them.

The Fan zone is so so shit.

There were lots and lots of empty seats in the upper trinity and Doug Ellis stand - unsold hospitality.

I’ve got a lovely 2 inch cut to my shin after today. The seats or the metal around them are too bloody sharp.

I'd be getting.the contractors back out to sort this problem if I was villa. Make sure you complain to lee preece

I’m not the only one. Someone I know a few rows away cut his knee. It’s the second time I’ve come away with a war wound this season. I got in on time today but was left queuing outside and missed 10/15 minutes of both the
Arsenal and Everton games.
On the pitch it’s fantastic but it’s so wrong off it.

[not3bad]

Beyond a joke. 40mins to get in. Missed being able to pay our respects to Gary Shaw, just about made kick off.
@AVFCOfficial
 you need to sort this out. Show your loyal fans some respect... This is an embarrassment #avfc #UTV

Just about made kick off? Luxury! We were still queuing 10 minutes after kick off!

[Nii Lamptey]

I rocked up at Upper Trinity turnstile about 2:30pm and I’d say it was the shortest queue I’ve seen there in literally years! Toilets were cleaner than usual too (pretty central between A4/A5).

Not going to thank Heck in any way, shape or form though. For the money they fleece from us, it’s the VERY LEAST we should expect.

[Dave P]

I got to the North Stand Upper turnstile about 2:20 and I was in my seat before 2:30. And we’ve had a lick of paint, new seats and a bigger bar area. Maybe we’re the elite now?

[exigo]

Walked straight into the lower Holte at 2:20. Couldn't believe it when the lads around me said they were queueing round the block 20 mins later. Where was everyone? Holte pub was half empty, not many in the Holte car park – were there loads in the fan zone?

[Paul.S]

Walked straight into the lower Holte at 2:20. Couldn't believe it when the lads around me said they were queueing round the block 20 mins later. Where was everyone? Holte pub was half empty, not many in the Holte car park – were there loads in the fan zone?

I got there 5 minutes after that and it took me 15 minutes to get in. The queue behind me was growing then.

[Clampy]

We had to queue for a little bit. It went down quick enough until it got to the bloke in front of us who didnt have the barcode on his season ticket.

[LeeB]

I got to the North Stand Upper turnstile about 2:20 and I was in my seat before 2:30. And we’ve had a lick of paint, new seats and a bigger bar area. Maybe we’re the elite now?

It was carnage out there before kick off, honestly my heart sinks every time I approach the stand and see the mass of people bottlenecked through the one shitty entry point.

[Brend'Watkins]

I’m increasingly of the opinion that this is all by design. Piss the fans off so much that they get in early and spend on food and drinks.  They can fuck off if they think they’re getting anything extra out of me.

[DeKuip]

I’m increasingly of the opinion that this is all by design. Piss the fans off so much that they get in early and spend on food and drinks.  They can fuck off if they think they’re getting anything extra out of me.

Don’t worry, Flippin Heck will soon introduce a fast track entry lane where for an extra £10 a game you receive a book of vouchers and just rip one out each time and hand it over to a steward waiting by an open door.

[Villan82]

Here's what I see happening.

As predicted, the cost of Champions League tickets combined with the gentrification of the existing ground will, as predicted, result in empty seats.

At some point the King of Bullshit will sit down to do one of his sanitised, PR pieces to Villa TV. He will talk up how great everything is with the business but will announce that we aren't selling out so there will be no medium-term redevelopment of Villa Park.

[Chip Butty 111]

Empty seats is something we are going to see at all games unfortunately. GA+ isn't a bad idea in principle if the price and product are correct and demand is there. I haven't seen anyone say the product is any good, the prices are too high and the demand is not as high as the club hoped. £420 to sit in the wings of the Upper Trinity for Wolves is nonsense. 24hrs before any match all these GA+ seats should be put on sale at the original seat price to generate some income and fill the ground. It's not just a few empty seats either, the Trinity Middle, best seats in the house were only 50% occupied against Everton.

[Richard E]

I’m still not convinced that the surprise Christmas present which season ticket holders have been promised won’t be a letter informing us of a 50% mid-season price hike, payable immediately.

[dave.woodhall]

I think Heck's worried that if the hospitality seats are sold as ordinary tickets, poshos might have to mix with the rabble.