Chris Heck - President of Business Operations

[danno]

I think fleecing the disabled is beyond the pale. I'm fairly certain the disability living allowance (or whatever its called nowadays) hasn't doubled over the summer!

[PeterWithesShin]

One thing that will start to happen is that unless facilities improve sharpish another shitstorm will hit. If you are charging top end prices then people will expect service, toilets etc to be top end as well. Imagine paying £100 for a ticket and then wading through piss, not being able to buy anything and so on.

[pauliewalnuts]

One thing that will start to happen is that unless facilities improve sharpish another shitstorm will hit. If you are charging top end prices then people will expect service, toilets etc to be top end as well. Imagine paying £100 for a ticket and then wading through piss, not being able to buy anything and so on.

Exactly this.

The prices go up year on year but the facilities never get any better.

[Paul.S]

Any news on the Arsenal debacle? Don’t we have an email saying they were looking into it?

[PeterWithesShin]

For the first time in my approx 50 years supporting us i'm ashamed of the club. I've been angry, embarrassed at times and so on, but never ashamed. This week I am ashamed that my club is doing this stuff as it goes beyond trying to raise some extra money, and is into 'acting like unpleasant money grabbing wankers' territory.

I'm genuinely glad that for my own reasons I no longer go to games. After so long of going to over 1000 games i've no interest in going currently, and fully know I may never go to another game at VP. Which was unthinkable when I was in small crowds watching us be shit. Now we're at the best we've been for 40 years and instead of this being the reward for all those years of downs and occassional ups i'm just glad i'm out of it and don't have to think about if i'm spending £80-£100 for one game.

[Paul.S]

For the first time in my approx 50 years supporting us i'm ashamed of the club. I've been angry, embarrassed at times and so on, but never ashamed. This week I am ashamed that my club is doing this stuff as it goes beyond trying to raise some extra money, and is into 'acting like unpleasant money grabbing wankers' territory.

I'm genuinely glad that for my own reasons I no longer go to games. After so long of going to over 1000 games i've no interest in going currently, and fully know I may never go to another game at VP. Which was unthinkable when I was in small crowds watching us be shit. Now we're at the best we've been for 40 years and instead of this being the reward for all those years of downs and occassional ups i'm just glad i'm out of it and don't have to think about if i'm spending £80-£100 for one game.

Just over 50 years for me as well and unless things change I’ll be joining you next season.
I never thought I’d ever let my season ticket go but it’s a strong possibility now.
What a shame this is. Emery mentions the fans and players being together so I wonder what he thinks about this?

[Pat Mustard]

We really need some kind of joint statement from all the fan groups to highlight exactly what is happening at Villa at the moment under Heck's reign.  The press are on our side over the CL tickets, we should be highlighting everything that's going on and putting some pressure on getting him out.  Just in the last 12 months we have:

Cancellation of North Stand rebuild
Removal of Holte Suite from general supporters
Seats in all areas being converted to GA+
ST holders being moved to accommodate GA+ and corporate
Badge fiasco
General treatment of fan consultation group
Massive uplift in ST prices
Doubling price of parking for disabled supporters
Non-existant seats being sold
Toilets covered in piss and a ground not ready for the first game of the season
Turnstile chaos v Arsenal
Champions League ticket prices

Heck was cut a lot of slack over the commercial deals, but even then the big uplift in front of shirt sponsor has only come about because we have a gambling company desperate to get on a CL club shirt before the ban on their sponsorship comes into place, and Adidas may well have ended up happening anyway thanks to the way things have moved on the pitch.  I just don't see any evidence that he is anything other than a complete fuck-up who is destroying all of the positivity of the last 2 years.

[Simon Page]

Did Heck advise Osborne during the bedroom tax years? Or maybe devise Crapita's questionnaire?

[Flamingo Lane]

Any news on the Arsenal debacle? Don’t we have an email saying they were looking into it?

No, what they actually said was that they would communicate again once the issues had been sorted (and, in other words, not before).

[Toronto Villa]

One thing that will start to happen is that unless facilities improve sharpish another shitstorm will hit. If you are charging top end prices then people will expect service, toilets etc to be top end as well. Imagine paying £100 for a ticket and then wading through piss, not being able to buy anything and so on.

If facilities don't improve it will go from a rivers of piss storm to a rivers of shit storm.

[Paul.S]

Any news on the Arsenal debacle? Don’t we have an email saying they were looking into it?

No, what they actually said was that they would communicate again once the issues had been sorted (and, in other words, not before).

I take it they haven’t been sorted out yet then.

[Risso]

Did Heck advise Osborne during the bedroom tax years? Or maybe devise Crapita's questionnaire?

If he had, he'd have charged £50,000 per unnecessary bedroom, and come around to personally block the khazi with a Minworth special. He's not all bad though, he'd have given you some free Poptarts and Sunny D.

[yammers]

Sent my complaint email (re: ticket pricing) today got the following response from Lee:

“Many thanks for your email which we have logged as complaint reference 24 jul-sep 929.
 
Our apologies that you have had cause to complain.
 
We are compiling all feedback received on Champions League pricing and will ensure this is shared with Senior Management accordingly.”
 
 I’m assuming that’s 929th complaint so far and not of the day?

[Percy McCarthy]

Did Heck advise Osborne during the bedroom tax years? Or maybe devise Crapita's questionnaire?

The Poll Tax had his fingerprints all over it.

[PaulWinch again]

It does seem like we’re purposely going out to torch goodwill. Really poor.