Chris Heck - President of Business Operations

[purpletrousers]

It’s clearly backfired, you could say it’s bitten him on the arse, but he’ll see his job as making tough decisions and having such a thick skin on that arse that he just takes it. Unless the frenzy of resistance reaches tipping point it unsettles the owners enough to ask him to find a compromise, like a discount package that could have been brought in, but given in 2 hours my STH window to decide what to do starts, however well crafted a tweet gets however much attention, I think it’s probably too late. Unless a 3 match package is then offered.

[ozzjim]

It only bites him on the arse if we don't sell out, and even then there's a margin to where the delta sits on it being worth it.

I said this previously, but Heck knows exactly how this would play out. He almost certainly discussed with NS. They collectively have to make business decisions. If they succeed in this one, and revenue allows us to keep players next summer, and we get into this competition again, my bet would be the tickets are £10 cheaper next year, and will normalise as time goes on if we repeatedly qualify. It's not right at all, but we had one shot at high prices for this in my opinion, and they've taken a swing to max revenue.

[Risso]

Well we'll see, but it's a funny business who knowingly invites that much bad publicity.

[VillaTim]

I think everybody grudgingly accepts that prices needed to rise. What he's done, is go way, way beyond what people think is reasonable and it's not sustainable. He doubled most of the hospitality prices so lots of people told them to shove it, and now there's loads left unsold. He's then tried to fleece everybody on Champions League prices, and has unleashed a barrage of really bad publicity. Meanwhile, the conditions for the average fan remain absolutely dire. That's not a good way to build a higher income that's going to stay high for years.

It definitely feels like a bit of a gamble. However, with the way the team is playing, longer-term success feels achievable, and that in itself will drive it.

As a club we're trying to play with the big boys, and price rises, increases in corporate numbers is inevitable. The issue is that he's aiming really high with prices without fixing the easy stuff first.

The improvement on the pitch has been far more rapid than expected (I mean nobody thought we'd get Champions League yet) which means we're being hit with these prices earlier than we'd have thought.

It's definitely a gamble, but an ill judged one . He clearly hasn't done his homework on ticket pricing historically, or with other teams pricing for the CL games. And it's bitten him on the arse.
I'm not sure how many schoolboy errors he's got left up his sleeve tbh..

Of course he's done his homework, of course he knows what everyone else charges, nothing has bitten him.

And this isn't a schoolboy error at all, it's a considered and thought out plan. Whether we agree with it, like it or will put up with it is a whole different thing.

I don’t think he’s got a fucking clue about the fan base

100% He Hasn't . Same happened at the US club that bombed him out

[VillaTim]

I think everybody grudgingly accepts that prices needed to rise. What he's done, is go way, way beyond what people think is reasonable and it's not sustainable. He doubled most of the hospitality prices so lots of people told them to shove it, and now there's loads left unsold. He's then tried to fleece everybody on Champions League prices, and has unleashed a barrage of really bad publicity. Meanwhile, the conditions for the average fan remain absolutely dire. That's not a good way to build a higher income that's going to stay high for years.

It definitely feels like a bit of a gamble. However, with the way the team is playing, longer-term success feels achievable, and that in itself will drive it.

As a club we're trying to play with the big boys, and price rises, increases in corporate numbers is inevitable. The issue is that he's aiming really high with prices without fixing the easy stuff first.

The improvement on the pitch has been far more rapid than expected (I mean nobody thought we'd get Champions League yet) which means we're being hit with these prices earlier than we'd have thought.

It's definitely a gamble, but an ill judged one . He clearly hasn't done his homework on ticket pricing historically, or with other teams pricing for the CL games. And it's bitten him on the arse.
I'm not sure how many schoolboy errors he's got left up his sleeve tbh..

Of course he's done his homework, of course he knows what everyone else charges, nothing has bitten him.

And this isn't a schoolboy error at all, it's a considered and thought out plan. Whether we agree with it, like it or will put up with it is a whole different thing.

I don’t think he’s got a fucking clue about the fan base

If he's done his homework he got an E.
When the story is news on SSN and on the back of the tabloids, journalists like Winter calling it folly and arrogance, and page upon page of posters on here absolutely raging, it's definitely bitten him on the arse.
If it hadn't bitten him on the arse we wouldn't be discussing it now obviously.
Also if it was a well thought out plan there wouldn't be all the noise surrounding it.Well thought out plans go smoothly.
And I'd suggest alienating the fanbase is about as good as you could get in reference to schoolboy errors.

Slapping corporate in the middle of the Holte is another stupid schoolboy error . The bloke is a ******

[Drummond]

It'll bite him on the arse if he's fired. He won't be. These games will sell like hot cakes I'm sure of it.

Given where he's been before, I reckon he has pretty thick skin. A few people having a moan won't impact him.

[Footy-Vill]

In the gospel the cleansing of the temple occurs when Jesus overthrows the trading going on because it's a place or worship.  He called it a den of thieves.

[Drummond]

If there was a god none of this would have happened.

[Risso]

In the gospel the cleansing of the temple occurs when Jesus overthrows the trading going on because it's a place or worship.  He called it a den of thieves.

Thanks for that, but not sure fairy tales are all that relevant.

[Chip Butty 111]

In the gospel the cleansing of the temple occurs when Jesus overthrows the trading going on because it's a place or worship.  He called it a den of thieves.

At Villa Park the cleansing of the bogs never occurs..

[Brazilian Villain]

In the gospel the cleansing of the temple occurs when Jesus overthrows the trading going on because it's a place or worship.  He called it a den of thieves.

In B6 it's a den of peeves.

[Chip Butty 111]

In the gospel the cleansing of the temple occurs when Jesus overthrows the trading going on because it's a place or worship.  He called it a den of thieves.

In B6 it's a den of peeves.

..and it's £97 to go in..

[LeeB]

I doubt he's too concerned about the long term future fan-club relationships, he's here to make money now, increase revenues on his watch and then fuck off with his bonuses.

That shit will be for somebody else to clean up.

[Drummond]

I doubt he's too concerned about the long term future fan-club relationships, he's here to make money now, increase revenues on his watch and then fuck off with his bonuses.

That shit will be for somebody else to clean up.

Heck or Jesus?

[LeeB]

I doubt he's too concerned about the long term future fan-club relationships, he's here to make money now, increase revenues on his watch and then fuck off with his bonuses.

That shit will be for somebody else to clean up.

Heck or Jesus?

Both, rumour was the 'feeding of the 5000' was actually just a timeshare event.