Season Tickets

[Risso]

How hard can it be to send out a load of digital season tickets?

[PeterWithe]

So it looks like my ST card is in the Villa app awaiting download to the Apple Wallet, question, as I will also have the Villa app on an old phone can I download the ST to the wallet on that phone as well, so its on 2x?

I ask as Id like it on the old phone if you can only put it on one.

The answer to my own question, if anyone was wondering, is no, the ST is in the app on the new phone, but not the old.

[Chris Smith]

How hard can it be to send out a load of digital season tickets?

With physical season tickets they were always distributed in batches normally stand by stand overa few days. I suspect this time in anticipation of the number of queries they are likely to receive they are even more likely to stagger it.

[Risso]

Staggering it would mean at least sending some out though, which they haven't done as yet. Also, if they don't want to get overwhelmed with queries and problems, perhaps don't leave it all until a few days before the first home match?

[Bad English]

It's like an episode of the fucking Krypton Factor trying to understand how this shit works.

[Border villan]

Tick tock, tick tock, time goes by and still no email.

[john e]

Never had these problems with the Nokia 3310 which was a phone for the gods in its day

[spartacuss]

My physical season ticket has arrived this morning - letter states that instructions for downloading the season ticket on your mobile wallet will be sent to your email address

Also reading the letter, it does seem as though this will be the last season that you will be able to get a physical season ticket

Re: the above. Will the club supply the smartphones as well?

One of our STs arrived today.  Now the sweating starts. Will the other one arrive in time, because we don't have smartphones for downloads etc?  I can print out a ticket on my PC, but are we denied that? 

 The club should immediately put out a statement that printable tickets will be available as an emergency stopgap. Otherwise, I predict a shambles reminiscent of the League Cup Quarter Final against Liverpool on the coldest December day since God was a lad.

Oh, and as it's being televised around the world, I take it that a delay would be out of the question?

Get on the case Villa: There's a serious possibility of a public relations/promo disaster in the making here.

[UK Redsox]

"Due course"

I think they mean...... "when the person gets back from their IT course"

[cdbearsfan]

I thought not releasing new kits until the end of summer was stupid. Didn't realise they weren't planning to release season tickets until the end of the season.

[olaftab]

Physical ticket arrived this morning. All good, well done Aston Villa ticket office.

[PeterWithe]

Maybe one for the Supporters Consultation Group that they don't really want to attend.

The rising costs of tickets mean that its probably more of an older fanbase attending than has been in previous generations, and they are less likely to embrace the technology insisted upon to get in the ground. All seems a little cack handed, a little chaotic and will almost certainly lead to more people calling in for help than they can handle.

[Clampy]

My physical ticket arrived earlier.

[Brend'Watkins]

Season Card has arrived. The only compliment I can give them is that they got it to me before the season started, unlike last season. No welcome pack either, not that I’m seduced by stickers or key rings or fancy boxed packaging. (I did like the badges they included though).

I notice on the reverse of the Letter that accompanies the card that there’s a warning for ‘unauthorised selling’  of both home and away cards with an increase in penalties being the stick. Nothing wrong with this as far as I’m concerned but, if they are going to have a more policed approach to particularly away matches the over the top, loutish behaviour of some of our lot should be the number one concern. 

[martin o`who??]

How hard can it be to send out a load of digital season tickets?

as hard as they can make it - IT Departments are past masters at job justification and making life shit for everyone else. Theyre like car mechanics - they know how to milk it to their advantage and theres nothing you can do. Every IT department of every firm ive ever worked for had the same rep.