Season Tickets

[Towser]

Are you having to renew with a digital ST or can you order a card?

I asked and was given this link, £20 each https://www.avfc.co.uk/seasontickets/card-request/

[Aldridge Villa]

Had to renew the old fashioned way, by phone

Wouldn’t let me do it online.

Did ask if it was a problem with the site or at my end.

They confirmed it’s an issue at the Villa end.

They are endeavouring to sort it.

In case others are having the same trouble.

I got there online in the end.When the bank authorisation kicks in, no option available to progress until I minimised top half of the page which then provided the link to proceed. Hope this helps others who may be in a similar predicament.

[ChicagoLion]

Are you having to renew with a digital ST or can you order a card?

I asked and was given this link, £20 each https://www.avfc.co.uk/seasontickets/card-request/

Cheers

[LeeB]

Are you having to renew with a digital ST or can you order a card?

I asked and was given this link, £20 each https://www.avfc.co.uk/seasontickets/card-request/

Cheers

Think I'll just keep this season's and tip-ex out '23', whilst adding '25'.

[dalians umbrella]

Are you having to renew with a digital ST or can you order a card?

I asked and was given this link, £20 each https://www.avfc.co.uk/seasontickets/card-request/

So you have to give a valid reason AND pay £20! So even if your reason is that you have a disability, you still have to pay???

[RamboandBruno]

If L1 had widened as a result of the work then I think I'd be more more comfortable with the possibility we might be in a similar physical space. But L2 has expanded, L1 seemingly reduced and we've been moved into L1. Even with reconfiguration in the stand, I cannot see how we cannot be physically moving the equivalent of 20 seats or so across. I might be totally wrong of course and I hope I am, but if I'm not, it's really not on shunting me and my teenagers who have spent 10 years going down the villa and 6 of those years in the same seats, over to the far right hand side (as you face the pitch) of the stand with no notice.

I've had a holding response to my complaint so far, e g  it's been passed onto the relevant people. I'll see if I get any sort of reply, but I really doubt they will give a shit.

I do also realise the status quo isn't possible with new rail seating but as others have said, one days notice, with more info being provided by this forum other than the club, is driving me to distraction to be honest.

I'm also aware this may seem like first world problems, but my monthly payments will be approaching £150 a month for these potentially inferior seats that I knew nothing about till Sunday. That's a  lot of money for us as a family. It leaves a bad taste.

[purpletrousers]

Are you having to renew with a digital ST or can you order a card?

I asked and was given this link, £20 each https://www.avfc.co.uk/seasontickets/card-request/

So you have to give a valid reason AND pay £20! So even if your reason is that you have a disability, you still have to pay???

I think they said before the charge might/not apply; well the same laws would potentially apply as:

The gangway behind us (as the last row previously) seems to have disappeared as well. Just rubbish by Villa.

Have you been moved or just the gangway filled in? 

If it's just the gangway moved, would you have preferred everyone in a block where gangways were moved were added to the 900 displaced seats and to re-apply in the free for all, or do you think it was better that people stayed broadly where they were?  It's a genuine question, as I imagine most would have preferred the latter.  If you prefer the latter, then is your issue with communication, which clearly could and should have been better, or do you think it's unreasonable for the club to evolve the seating plan?

I think it's different for people who have been split up or moved several rows or seats and I honestly don't know what the best answer for that would have been (accepting communication should have been better) but certainly, I think those that have been physically moved should get an independent relocation window with or just after the 900.

I definitely think it's unreasonable for the club to evolve the seating plan and only ambiguously tell people the day before renewal. I chose that seat about 20 years ago because it backed onto the gangway and was close to the aisle. Now it's in the middle of a block with about 14 seats to the aisle which isn't really ideal for someone with claustrophobia and anxiety issues.

If your anxiety and claustrophobia are long-standing and have a significant impact on your daily activities, they may qualify as disabilities under the equality act. In that case, the club might be committing indirect disability discrimination by moving you in this way. I wonder if you could contact the clubs disability officer for some advice in the first instance?

I agree this would/could be discrimination and the club might need to make reasonable adjustments;


Similarly presumably it's age discrimination if my 4yo, 5 3 weeks today, has to pay an extra £20 for not having a smart phone, in order to get her - yes count them - 4th Season Ticket!

[john e]

Are you having to renew with a digital ST or can you order a card?

I asked and was given this link, £20 each https://www.avfc.co.uk/seasontickets/card-request/

So you have to give a valid reason AND pay £20! So even if your reason is that you have a disability, you still have to pay???

Them cards ain’t gona make themselves

[LeeB]

I'll be honest, I do fucking hate that now you're expected to own an expensive device to gain entry to events.

[cdbearsfan]

I asked for the card, they can sod off if they think I'm paying £20 for it, though. Guess I'll have to get the shitty digital version. I hope this isn't going to require me to have actual phone signal at Villa Park or I might as well not bother attending.

[chrisw1]

Nah, it sits in your 'wallet' if you have iPhone. Assume there's similar for Android.

[cdbearsfan]

So I don't need signal?

[chrisw1]

So I don't need signal?

No.

[Abbeyfealeavfc]

Just as a heads-up…a couple of times I attempted to use a downloaded tkt in my apple wallet for European games last season, it didn’t work and I had to use the email (e-ticket) with the QR code in order to gain admittance. Hope this problem is resolved for the coming season.

[Clampy]

Are you having to renew with a digital ST or can you order a card?

I asked and was given this link, £20 each https://www.avfc.co.uk/seasontickets/card-request/

So you have to give a valid reason AND pay £20! So even if your reason is that you have a disability, you still have to pay???

You shouldnt need to give a reason if youre paying extra for it. That's ridiculous.