Season Tickets

[Richard E]

‘Your seat number is changing slightly and your position may have moved a little as your previous seat has been replaced by rail seating.’ Not difficult to communicate.

[chrisw1]

It is poor that the renewal section isn’t working and that if that’s because they’re not on sale yet the communication failed to explain this properly, yes.

I haven't seen any messages saying the renewal window is open.

[chrisw1]

As ever with everything the club seems to communicate around ticketing currently, its not clear what they're doing, how it affects people etc etc, it really is a piss poor effort. I mean if you're going to renumber peoples seats and rejig well known zones then clearly communicate that instead of leaving people to guess and speculate. 

Is it really that piss poor?  Whatever they say people will get hysterical.  Do you want an individual powerpoint presentation for everyone who's seat number has changed?

Yes it is Chris. And no I don’t want a PowerPoint presentation, this doesn’t even affect me but for those that it does, a clear individualised explanation via letter/email would be proper Customer Service not this piss poor excuse for communication.

I’m actually one of the 900 being displaced and the comms around that has been ok but still obfuscating rather than clear and honest.

I’m not afraid of change, I’m not that bothered about being moved, I realise other are, but if I learnt one thing in my career if you’re giving bad news you need to be clear, open and honest. I’m afraid that’s not my view on how the club have approached this at all.

I get it for the 900, but as you say there's not much more they could do on that.

For the seat numbers, my guess is there won't be any tangible change, so is it really bad news?

[amfy]

It is poor that the renewal section isn’t working and that if that’s because they’re not on sale yet the communication failed to explain this properly, yes.

Honestly people have generally shifted by about 3 seat numbers. Would it be so hard for them to have said that? Rambling about you moving to ‘the nearest comparable seat’ left loads of room for interpretation and worry that we were being moved away from where we’ve been for 20 years. They just could have been a lot clearer and it’s not that much to ask really.

[UK Redsox]

It is poor that the renewal section isn’t working and that if that’s because they’re not on sale yet the communication failed to explain this properly, yes.

I haven't seen any messages saying the renewal window is open.

Season Tickets will go on sale for existing season ticket holders on Monday, June 3rd and will provide all current holders with the opportunity to renew their season tickets for a period of three weeks, until the renewal period deadline on Sunday, June 23.

How difficult would it have been to say what time today they go on sale ?

[frank black]

They’ll do it after 5pm, so no one can call

[VillaTim]

There were no subscriptions found that could be renewed at this time.

[simboy]

I asked AVFC support on X what was going on as “error” message received. I got this response

“Season tickets are not yet available for renewal. Further updates will be provided later today.”

I have asked them to confirm the position as hasn’t been mentioned before, indeed the email I got on Saturday said they’d be on sale today.

My seats in L5 row U are possibly going then …

[simboy]

They have come back to say not affected … seems at odds with what they told me before but will wait and see.

[chrisw1]

I wonder if they've done some shuffling up to remove single spare seats?  It would make sense to do so, albeit I appreciate people are attached to a seat they've held for many tears. 

[RamboandBruno]

I wonder if they've done some shuffling up to remove single spare seats?  It would make sense to do so, albeit I appreciate people are attached to a seat they've held for many tears.

I wouldnt mind being shunted a few seats, but even though ‘yards’ being moved from L2 to L1 will clearly offer a worse view and is shit after years sitting in the same seats for me and my kids. And like i say i only know how to find out where im being moved to via this forum.
I get the comms have to be generalised, but a day before renew, with no prior build up, is shit whichever way its painted

[exigo]

I wonder if they've done some shuffling up to remove single spare seats?  It would make sense to do so, albeit I appreciate people are attached to a seat they've held for many tears.

I wouldnt mind being shunted a few seats, but even though ‘yards’ being move from L2 to L1 will clearly have a worse and is shit after years sitting in the same seats for me and my kids. And like i say i only know how to find out where im being moved to via this forum.
I get the comms have to be generalised, but a day before renew, with no prior build up, is shit whichever way its painted

They appear to be moving the aisles above the exits in the Holte lower. So, it's possible you're in exactly the same bit of concrete, but now in a different block due to the aisle moving. Why the club can't just communicate this – hell, even publish a seating plan, is beyond me.

[Brazilian Villain]

They appear to be moving the aisles above the exits in the Holte lower. So, it's possible you're in exactly the same bit of concrete, but now in a different block due to the aisle moving. Why the club can't just communicate this – hell, even publish a seating plan, is beyond me.

I'm not impacted by this, but I have wondered the same thing.

[Dogtanian]

I wonder if they've done some shuffling up to remove single spare seats?  It would make sense to do so, albeit I appreciate people are attached to a seat they've held for many tears.

I certainly shed a few in my old seat!

[RamboandBruno]

I wonder if they've done some shuffling up to remove single spare seats?  It would make sense to do so, albeit I appreciate people are attached to a seat they've held for many tears.

I wouldnt mind being shunted a few seats, but even though ‘yards’ being move from L2 to L1 will clearly have a worse and is shit after years sitting in the same seats for me and my kids. And like i say i only know how to find out where im being moved to via this forum.
I get the comms have to be generalised, but a day before renew, with no prior build up, is shit whichever way its painted

They appear to be moving the aisles above the exits in the Holte lower. So, it's possible you're in exactly the same bit of concrete, but now in a different block due to the aisle moving. Why the club can't just communicate this – hell, even publish a seating plan, is beyond me.

If thats true then absolutely fine, but your right a form of wording than communicates would help. All will become clear (as mud potentially) in the coming days I guess.