Season Tickets

[Towser]

I keep getting an error message.

Me too. I have proved I’m not a robot 23 times & when I get to the page it tells me I have no ST to renew, yet when Jane logs in, I am still next to her but we’ve moved 2 seats along!
Jane can see my ST but I can’t - so at least I’m not worried that it’s disappeared. I’m not paying for a week or so yet anyway so I’ll leave it til then to worry if it’s still not there.

Mine are not on the renewal page either, it shows nothing to renew, however if you click the season ticket placement on the left hand side of the screen (on a pc) they show last seasons, so guessing they are still there just hidden away, almost like it is on purpose to stop any of us locating them easily.

[Chris Smith]

I keep getting an error message.

Me too. I have proved I’m not a robot 23 times & when I get to the page it tells me I have no ST to renew, yet when Jane logs in, I am still next to her but we’ve moved 2 seats along!
Jane can see my ST but I can’t - so at least I’m not worried that it’s disappeared. I’m not paying for a week or so yet anyway so I’ll leave it til then to worry if it’s still not there.

Same here, saying no ticket to renew at this time. I’ll try again in a day or two.

[DerbyVillian]

The window might start at 5 pm, like for away tickets.

Just hoping👍👍

[Dogtanian]

I'd have thought they'd have said a time and would be morning. Very strange.

I'm in the Upper Holte, so my email was just a normal one. But I'd be gutted if my seat was re-numbered.

I used to sit in seat 66 on my own because me and my mate didn't want to jinx our relegation survival by changing seats. Then when we got relegated and we moved seats together, I picked seat 99 as a way of counteracting any bad juju from shifting our arses a dozen meters or so.

I'm not saying that I'm single-handedly responsible for everything good that's happened in the last six years, but it's definitely unwise to disturb the natural order.

[garyellis]

I keep getting an error message.

Same here- "There were no subscriptions found that could be renewed at this time."

Me too. I have proved I’m not a robot 23 times & when I get to the page it tells me I have no ST to renew, yet when Jane logs in, I am still next to her but we’ve moved 2 seats along!
Jane can see my ST but I can’t - so at least I’m not worried that it’s disappeared. I’m not paying for a week or so yet anyway so I’ll leave it til then to worry if it’s still not there.

Same here, saying no ticket to renew at this time. I’ll try again in a day or two.

[LeeB]

No renewal option, but if I look at membership details and then look at season tickets under there, it has last seasons seat with all tickets used and then another entry, still saying 23/24 that has 19 tickets and presumably the new seat number, which is now T6 instead of T5 and seat 123 instead of 119.

[montague]

I can see  I have new seat numbers still in L3 lower Holte but a few places along maybe - however it says they are for 23/24 with 19 games remaining but the option to buy is not there. Probably best to wait a couple of days

[Risso]

I'm getting the following message: "Season 2022-23 Season is open! Renew your subscription now!"

Great! Really looking forward to seeing how that nice Mr Gerrard gets on!

[LeeB]

I'm getting the following message: "Season 2022-23 Season is open! Renew your subscription now!"

Great! Really looking forward to seeing how that nice Mr Gerrard gets on!

Can I come to the Watford debacle with you again?

[chrisw1]

I'd guess that people getting messages that their seat number has changed probably won't in reality have moved, or not on an individual basis anyway.  Won't it just be renumbering / slight shuffling up to deal with revised stairwell layouts?  I assume people all around them will be shuffling in the same way, so there won't be much tangible change to their position relative to mates / acquaintances or in terms of view?

[LeeB]

I'd guess that people getting messages that their seat number has changed probably won't in reality have moved, or not on an individual basis anyway.  Won't it just be renumbering / slight shuffling up to deal with revised stairwell layouts?  I assume people all around them will be shuffling in the same way, so there won't be much tangible change to their position relative to mates / acquaintances or in terms of view?

Seems that way in my case Chris, it's still the same row.

[AV82EC]

As ever with everything the club seems to communicate around ticketing currently, its not clear what they're doing, how it affects people etc etc, it really is a piss poor effort. I mean if you're going to renumber peoples seats and rejig well known zones then clearly communicate that instead of leaving people to guess and speculate. 

[chrisw1]

As ever with everything the club seems to communicate around ticketing currently, its not clear what they're doing, how it affects people etc etc, it really is a piss poor effort. I mean if you're going to renumber peoples seats and rejig well known zones then clearly communicate that instead of leaving people to guess and speculate. 

Is it really that piss poor?  Whatever they say people will get hysterical.  Do you want an individual powerpoint presentation for everyone who's seat number has changed?

[Richard E]

It is poor that the renewal section isn’t working and that if that’s because they’re not on sale yet the communication failed to explain this properly, yes.

[AV82EC]

As ever with everything the club seems to communicate around ticketing currently, its not clear what they're doing, how it affects people etc etc, it really is a piss poor effort. I mean if you're going to renumber peoples seats and rejig well known zones then clearly communicate that instead of leaving people to guess and speculate. 

Is it really that piss poor?  Whatever they say people will get hysterical.  Do you want an individual powerpoint presentation for everyone who's seat number has changed?

Yes it is Chris. And no I don’t want a PowerPoint presentation, this doesn’t even affect me but for those that it does, a clear individualised explanation via letter/email would be proper Customer Service not this piss poor excuse for communication.

I’m actually one of the 900 being displaced and the comms around that has been ok but still obfuscating rather than clear and honest.

I’m not afraid of change, I’m not that bothered about being moved, I realise other are, but if I learnt one thing in my career if you’re giving bad news you need to be clear, open and honest. I’m afraid that’s not my view on how the club have approached this at all.