Season Tickets

[hipkiss92]

I do wish they would spend more money on the kiosks though, too few staff and nobody seems hurried to serve anyone. I bet they could increase the revenue significantly if everyone who wanted a drink or pie could actually get served without missing half the game or finding they've run out.

This infuriates me more than anything. I worked in pubs in my younger years, and I can remember it being like a cardio workout for 6hrs straight (longer with the lock-ins!).

You look along the counter at Villa Park and most of them are just fucking stood there clueless! Not sure if it's just a generational thing or whether it's inept management just need to get a grip - I'd hazard a guess at both!

They could easily double their revenue (and probably the rest) if they sorted out prematch/half time counter efficiency.

The quality and range of what is on offer is pretty poor too. Plenty of other grounds / clubs have street-food style vendors on the approach to grounds. I know there are occasionally some outside the Trinity, but 4/5 to serve 40,000 people isn't really adequate.

[Sexual Ealing]

I do wish they would spend more money on the kiosks though, too few staff and nobody seems hurried to serve anyone. I bet they could increase the revenue significantly if everyone who wanted a drink or pie could actually get served without missing half the game or finding they've run out.

This infuriates me more than anything. I worked in pubs in my younger years, and I can remember it being like a cardio workout for 6hrs straight (longer with the lock-ins!).

You look along the counter at Villa Park and most of them are just fucking stood there clueless! Not sure if it's just a generational thing or whether it's inept management just need to get a grip - I'd hazard a guess at both!

They could easily double their revenue (and probably the rest) if they sorted out prematch/half time counter efficiency.

As a veteran of one shift at Carrow Road working in the catering booths as a student, if they run the VP operation like they did back then in Norwich, it'll be because the agency staff turn up, report to a 'supervisor' (who'd probably done their first shift the week before and had been rewarded for their loyalty with a promotion, netting them an extra 30p per hour), who doesn't know what to tell them. They don't tell you to show up an hour before the fans do to get you settled and oriented - they'd have to pay an extra hour's wage, after all.

So you're thrown in at the deep end, with no idea where anything is or how the tills work. It was a disaster. And all because of this race to the bottom outsourcing, which reveals a singular lack of a fuck being given by those above about the service received by their loyal 'customers'.

Tory Britain again*.

*There was a Labour government when I did my character-building afternoon at Carrow Road. But that was a Tory government when it came to outsourcing to ghouls like G4S, Capita, Serco etc.

[john e]

I’ve renewed my 3 ST’s because I’m loaded and considerably richer than yoww

can anyone lend me a tenner ?

[Holte132]

Seat price up from £440 to £584!

Also, 'Your current season ticket seat is set to be impacted by the introduction of Rail Seating within the Holte End. As you are currently occupying standard seats in the back of Upper Holte, if you do not wish to have a rail seat you will be provided with the option to relocate'.

[olaftab]

The Holte is fine from my point of view but then for me ‘match day experience’ means seeing a good game of football.

What sort of weirdo are you?

[TheTimVilla]

My dad, a season ticket holder since the 60s, had this particular seat since Acker pulled his name out of Doug's hat when the Witton Lane Upper opened, and 86 years young renewed yesterday... they have taken away his concession so he has to pay full whack.

[PGW]

My dad, a season ticket holder since the 60s, had this particular seat since Acker pulled his name out of Doug's hat when the Witton Lane Upper opened, and 86 years young renewed yesterday... they have taken away his concession so he has to pay full whack.

That's an absolute disgrace...Have they given any indication why!!!
He's over 66 FFS

[TheTimVilla]

Nope, it's all online. He found the new price in the same way I guess we all did, by renewing. My 13yo son pays full price for that area and I kind of get that, because it's a new seat for him, but makes no sense for my dad. He has tried - and failed - to talk to the ticket office; always engaged. I hope it's just computer error.

[Chris Smith]

My dad, a season ticket holder since the 60s, had this particular seat since Acker pulled his name out of Doug's hat when the Witton Lane Upper opened, and 86 years young renewed yesterday... they have taken away his concession so he has to pay full whack.

There’s a drop down where you select the the ticket type but the default is for the standard price. If your dad hasn’t clocked that it might explain why he has been overcharged.

[dalians umbrella]

I have had a season ticket in the middle  Upper Trinity / Doug Ellis for approx. 12 years, and  so has my dad who is 77.

He has never been given an OAP discount in this area because they phased the OAP discount out many years ago because it is considered a "premium" area and only gave it to people who already had the discount - so you had to have had the same seat since before, let's say approx. 2008, and you had to have been over 65 in, let's say approx. 2008.  My dad missed out by a couple of years.

One year they gave him the discount by accident and then phoned him a few days later and took it straight back off him.

Although when he goes to renew, it shows an OAP reduction, if you try and select it, it says it is not available in that area. It was the same last year.

The cynical side of me is thinking that if what has been said above about the guy's dad "paying full whack"  is correct, the reason why this year, for the first time ever, they are showing a map of the ground but without the usual prices or concession prices, is that they might have got fed up of waiting for the older people in these premium areas to stop renewing and have decided just to take the concessions away in these areas, and don't want to advertise the fact.

Edit: I found the concession prices and rules from 2020 /21. I can't get the image to insert so have posted a link.

https://ibb.co/KmNqyKT

[TheTimVilla]

My dad, a season ticket holder since the 60s, had this particular seat since Acker pulled his name out of Doug's hat when the Witton Lane Upper opened, and 86 years young renewed yesterday... they have taken away his concession so he has to pay full whack.

There’s a drop down where you select the the ticket type but the default is for the standard price. If your dad hasn’t clocked that it might explain why he has been overcharged.

My dad is an absolute Luddite (eg on Monday, he took his computer to be 'fixed' because he couldn't find the cursor) so he called the ticket office to renew. Apparently he spoke to a new guy who simply said "no concessions". He called back today and has indeed received the lower price. However, it has still gone up from 489 GBP to 649 GBP, a 25% increase.

[frank black]

I do wish they would spend more money on the kiosks though, too few staff and nobody seems hurried to serve anyone. I bet they could increase the revenue significantly if everyone who wanted a drink or pie could actually get served without missing half the game or finding they've run out.

This infuriates me more than anything. I worked in pubs in my younger years, and I can remember it being like a cardio workout for 6hrs straight (longer with the lock-ins!).

You look along the counter at Villa Park and most of them are just fucking stood there clueless! Not sure if it's just a generational thing or whether it's inept management just need to get a grip - I'd hazard a guess at both!

They could easily double their revenue (and probably the rest) if they sorted out prematch/half time counter efficiency.

The quality and range of what is on offer is pretty poor too. Plenty of other grounds / clubs have street-food style vendors on the approach to grounds. I know there are occasionally some outside the Trinity, but 4/5 to serve 40,000 people isn't really adequate.

Yes, I’d love the chance to get some Falafel and maybe a none alcoholic cocktail before taking my seat.

[frank black]

I’d gladly pay less if they did an eighties/nineties version of a season ticket.
A Luke warm pint of Carling, choice of two pie filings and Bovril. You have to stand next to chain smoker (cigars) and occasionally dodge a coin. Picking yourself off the floor after a goal… ohh the good olde days

[VILLA MOLE]

They are making more complicated than they need to .  Keep the food and drink simple

reduce the range but get it ready beforehand

[chrisw1]

They are making more complicated than they need to .  Keep the food and drink simple

reduce the range but get it ready beforehand

Reduce the range?  What do you go down to from pie, sausage roll and crisps (in the Witton) or add in a Nacho dog and chips with curry sauce in the Holte?