Season tickets 2021/22

[Lastfootstamper]

Is the ticket office physically open?

Don't believe so, I think they're still working from home.

[BlackCountryVilla]

So the ticket office isn't open and it seems almost impossible to get through by phone. It's not going to be easy to upgrade a ticket for the first match is it?

Have to say I'm not impressed!

[Nii Lamptey]

I need to get in touch with them regarding an issue with my season ticket - Didn't realise how bad it was until I tried to contact them myself.

For a club supposedly on the up, what an absolute shambles of a setup they have here for supporters... especially at this stage of the season where there will undoubtedly be more demand for the service.

Ticket office at Villa Park closed and phone lines only open from 10am-1pm and 2pm-4pm from Mon-Fri. I've been calling repeatedly since Wednesday and still no luck. Absolute mockery of a service.

Have the club acknowledged the situation, or is there anyone on here with links to the club who can give them a nudge to sort their shit out?

[PeterWithe]

As an aside, kids 'S' turned up this morning.

[leylandalbion]

I need to get in touch with them regarding an issue with my season ticket - Didn't realise how bad it was until I tried to contact them myself.

For a club supposedly on the up, what an absolute shambles of a setup they have here for supporters... especially at this stage of the season where there will undoubtedly be more demand for the service.

Ticket office at Villa Park closed and phone lines only open from 10am-1pm and 2pm-4pm from Mon-Fri. I've been calling repeatedly since Wednesday and still no luck. Absolute mockery of a service.

Have the club acknowledged the situation, or is there anyone on here with links to the club who can give them a nudge to sort their shit out?

I've always found using social media mostly twitter @avfcsupport gets a response within 24 hours

[Pete3206]

Agree about the Twitter account. Usually very good at assisting fans with ticket issues.

[UK Redsox]

Sligo Tom of this parish (retired old bugger that he his) has had the patience to sit on hold and finally got through to the TO to ask about why ST cards for the blocks behind the dugouts still haven't arrived.

Apparently ST cards (not sure if it's some or all) for that area cannot be issued because people are still being relocated due to COVID distancing rules by the dugouts.

I have DM'd the Twitter support to see if I'm affected

[London Villan]

40mins on hold only to get cut off at 1pm when they have their sandwiches. Arrrgh!!

[Nii Lamptey]

40mins on hold only to get cut off at 1pm when they have their sandwiches. Arrrgh!!

Beat you. 1hr 18mins before I got chopped!  FFS!

[Vegas]

Exactly the same. Cut off after an hour on hold. We spent over two grand on 4 STs, haven’t got them, and are away this week (heading straight to the Newcastle game without going home first, home is Yorkshire now). No idea what to do.  This is terrible service and reflects badly on the club.

[The Man With A Stick]

Spent 2 hours on hold with them last week, was cut off both times (assume it just times out after so long) so just gave up in the end.

[purpletrousers]

Exactly the same. Cut off after an hour on hold. We spent over two grand on 4 STs, haven’t got them, and are away this week (heading straight to the Newcastle game without going home first, home is Yorkshire now). No idea what to do.  This is terrible service and reflects badly on the club.

I'd use the twitter account, and you should be able to get in with emailed PDF match tickets scanned off a phone to save having to pick anything up. (though the reallocating around the dugouts sounds complex, I hope no one messed up)

Dad and I also given up about upgrade enquiries on the phone for now...

[UK Redsox]

No DM reply from the Twitter account to my queries of last week or this

[UK Redsox]

It wouldn't be the first time if we turn up behind the dugouts and there are ticketed people in our seats

[cdbearsfan]

Are people Tweeting AVFC Support? They came back to me fairly quickly before. Alternatively maybe email the club?