Is the ticket office physically open?
I need to get in touch with them regarding an issue with my season ticket - Didn't realise how bad it was until I tried to contact them myself. For a club supposedly on the up, what an absolute shambles of a setup they have here for supporters... especially at this stage of the season where there will undoubtedly be more demand for the service. Ticket office at Villa Park closed and phone lines only open from 10am-1pm and 2pm-4pm from Mon-Fri. I've been calling repeatedly since Wednesday and still no luck. Absolute mockery of a service. Have the club acknowledged the situation, or is there anyone on here with links to the club who can give them a nudge to sort their shit out?
40mins on hold only to get cut off at 1pm when they have their sandwiches. Arrrgh!!
Exactly the same. Cut off after an hour on hold. We spent over two grand on 4 STs, haven’t got them, and are away this week (heading straight to the Newcastle game without going home first, home is Yorkshire now). No idea what to do. This is terrible service and reflects badly on the club.