I just discovered that despite signing up to the waiting list for my son over two years ago, because the system logged my fan ID, not his, the Villa just cancelled his place. So I've had to add him again today and the chap at the ticket office reckons there are about 13,000 on the wait list now. Nice one Villa. Grealish will be a Villa player again by the time my lad gets a season ticket! 😡
Yes You can upgrade I did it a few times last seasonYou could only do it by phone and not onlineI’m presuming nothing has changed this season
Quote from: Ad@m on August 10, 2021, 02:41:50 PMI just discovered that despite signing up to the waiting list for my son over two years ago, because the system logged my fan ID, not his, the Villa just cancelled his place. So I've had to add him again today and the chap at the ticket office reckons there are about 13,000 on the wait list now. Nice one Villa. Grealish will be a Villa player again by the time my lad gets a season ticket! 😡Do you have evidence of having (mistakenly) done it? Given the acknowledged pigs ear of a system, my feeling is they should and would honour it if it’s a provable genuine mistake. I’d get in touch with Lee Preece and then be very patient as my experience is complex issues are not getting attended to quickly:
Anyone read anything about if upgrading a kids ST to an adult one will be possible for games they cant get to, I know you used to be able to do this but suspect COVID might put a halt on it? Cant find anything on website and dont fancy an hour on the phone.
Quote from: purpletrousers on August 10, 2021, 06:48:41 PMQuote from: Ad@m on August 10, 2021, 02:41:50 PMI just discovered that despite signing up to the waiting list for my son over two years ago, because the system logged my fan ID, not his, the Villa just cancelled his place. So I've had to add him again today and the chap at the ticket office reckons there are about 13,000 on the wait list now. Nice one Villa. Grealish will be a Villa player again by the time my lad gets a season ticket! 😡Do you have evidence of having (mistakenly) done it? Given the acknowledged pigs ear of a system, my feeling is they should and would honour it if it’s a provable genuine mistake. I’d get in touch with Lee Preece and then be very patient as my experience is complex issues are not getting attended to quickly:Yep, I've got the email confirmation from June 2019. I'm sure at the time there was no option to reassign the wait list place as I've bought extra tickets loads of times and assigned them to friends fan IDs before. The chap on the phone was having none of it though. Does anyone have Lee Preece's email address?
Anyone having issues linking accounts on the website? Need to do it to purchase memberships but it seems to be hanging.
You could try Tweeting AVFC Support your Fan ID, name, address and postcode, too. They might be able to fix if it's just an admin error.
Quote from: PeterWithe on August 09, 2021, 08:02:11 PMAnyone read anything about if upgrading a kids ST to an adult one will be possible for games they cant get to, I know you used to be able to do this but suspect COVID might put a halt on it? Cant find anything on website and dont fancy an hour on the phone.Am I safe in assuming the same applies to upgrade my dad's pensioner ticket to an adult one for the games he can't go to so my brother can use it?On a similar note would I need to change a pensioner one to take a junior in or is a concession ticket a concession ticket?
There's nothing better than attending matches when you're a kid, before grim reality ruins your dreams. 😄I hope she enjoys it mate.
I spoke to them today (35 min wait) and they said yes, you can upgrade, give them a call once tickets are on sale. Im sure you could do it through the website in the past, but the guy on the phone said you’ve never been able to.