Cubs/Clarets membership

[luke95]

Regarding membership issues,  is there a contact number at the club ?

[lennythekad]

Just a word of warning re. auto renew for memberships. I confirmed with the club in June that we were on auto renew for our five memberships, due this last week. None of them renewed and were all showing as Expired, so we all had to renew again. Not the end of the world, but worth a check, rather than at 1701 on the first ticket window of the season.

[Flamingo Lane]

My membership should also have auto renewed, a few days ago, but it didn't, so now I too have gone online and renewed again. It's pretty amazing really, the amateurishness of so much of the club's commercial operations, this is just another example, not massive in itself, but replicated so many times over in so many other aspects it would seem.   

[Flamingo Lane]

Morning all.  Just wondering, has anyone bought a ticket for the Arsenal game yet, and is unable to download their ticket into the Google Wallet app? Initially, when trying to do this I was getting an 'error occurred' message, and heaps of garbled stuff, now this morning I just get 'Error - Ticket Cancelled.' Though the transaction is still showing up as active and valid in my account.

[Scratchins]

I've had the same. I've sent a message to the ticket office.

[Meanwood Villa]

On auto renewals, mine didn't, like many others it seems. Years ago I bought my brother's membership which has caused problems in terms of packs being sent to me instead of him. This remains unresolved despite a call to the ticket office, as the shitshow of the website made self service impossible. So I was hoping that his wouldn't auto renew so he could get his own from now on. In fact I turned off the auto renew button to prevent it. You can guess what happened. Such an abysmal service.

[Chico Hamilton III]

Mate of mine assumed his membership would auto renew. He found out yesterday that it hadn’t when he went to check out 2 Arsenal tickets for him and his son - after waiting in an online queue for 40 mins. Although the system didn’t tell him his membership had expired, just that he couldn’t order the tickets. When he realised that it was his membership that had lapsed ( and that he thought was due to be auto renewed) he paid his membership renewal and was then told he needs to wait 72 hours before membership is activated and he can book tickets. Managed to get round it by booking tickets and assigning them to another mate who is a member bit isn’t going. £125 for an adult and under 21 in the lower Holte….

[amfy]

Mine (for nephew & Mr Amfy) did auto renew but the website still said that neither of them could buy tickets (exceeded their allocation).
£85 on memberships that didn’t work when I wanted.
Not happy!

[Bad English]

Morning all.  Just wondering, has anyone bought a ticket for the Arsenal game yet, and is unable to download their ticket into the Google Wallet app? Initially, when trying to do this I was getting an 'error occurred' message, and heaps of garbled stuff, now this morning I just get 'Error - Ticket Cancelled.' Though the transaction is still showing up as active and valid in my account.

I got this. I have just mailed the ticket office.

[Bent Neilsens Screamer]

Is the Arsenal game sold out? I’ve just logged on to see if I’ve auto renewed and last years membership doesn’t expire till 6/8 but every area of the ground I click on I get a message saying “this area has no seats that match the requested criteria “ ?

[Virgil Caine]

Mine (for nephew & Mr Amfy) did auto renew but the website still said that neither of them could buy tickets (exceeded their allocation).
£85 on memberships that didn’t work when I wanted.
Not happy!

Same here Amfy- I could have sworn that membership allowed you to order tickets for games ahead of general sale. When I tried last season it came up with the same message as yours. To say I was miffed would be an understatement. My problem is that I can't find the original terms and conditions which were with the on-line application. However in the bigger scheme of things a comparatively small complaint I suppose.

[Bad English]

Message received re error messages:

"Thank you for your email.

We are aware of an issue affecting NFC tickets and we are working on a resolution currently. 

You will receive new links to download your tickets in due course.

Kind regards,

Ticket Sales"

 

[Drummond]

Mine (for nephew & Mr Amfy) did auto renew but the website still said that neither of them could buy tickets (exceeded their allocation).
£85 on memberships that didn’t work when I wanted.
Not happy!

Same here Amfy- I could have sworn that membership allowed you to order tickets for games ahead of general sale. When I tried last season it came up with the same message as yours. To say I was miffed would be an understatement. My problem is that I can't find the original terms and conditions which were with the on-line application. However in the bigger scheme of things a comparatively small complaint I suppose.

I've had that message before when I'm not logged in properly.

[Sdwbvf]

My memberships renew on 13th August. I have just successfully put three tickets in my basket.

[Bad English]

Message received re error messages:

"Thank you for your email.

We are aware of an issue affecting NFC tickets and we are working on a resolution currently. 

You will receive new links to download your tickets in due course...

I received a duplicate ticket notification mail about an hour later and was able to click on add to Google Wallet; the ticket is now on my phone.

All good so far.