Cubs/Clarets membership

[amfy]

Got it! Not even sure how! It wasn’t letting me into the Burnley game because as a season ticket holder I’m not eligible yet, & we didn’t have full accounts set up for the others so we were stuck.

Then, for some reason it suddenly let me into the Burnley game, & on the Burnley game the drop down DID give me the names of my linked people, it still wouldn’t on the West Ham game though - mysterious!

[Dazvillain]

Got tickets online for Burnley today as a claret member. However for second time in succession it would only allow me to get the £10 discount against one of my 4 family members.
No card or packs delivered 10 weeks after paying and still the website not working discounts correctly is very disappointing.
For all that is being put right around the club , there are still lots of commercial / fans pr to put right

[Bad English]

Still no pack in sight. I know I'm in France, it's the EU and all that but come on!

[pauliewalnuts]

This is so shit.

Print the fucking cards and get them out before the start of the season.

I notice no corresponding delay whatsoever in taking peoples' money for these memberships.

Stuff like this is not the end of the world but it is worrying - i thought we were supposed to have left this commercial hopelessness behind?

[Sdwbvf]

I got a letter ages ago telling me I wouldn't get a new card which I wasn't expecting to get anyway. But still waiting on the children's vouchers for the free gift. Not that that was available till October last year anyway. I think I collected them at the Swansea game last year. Next door have been away for two weeks though and our post often ends up there!

[Villa75]

This is so shit.

Print the fucking cards and get them out before the start of the season.

I notice no corresponding delay whatsoever in taking peoples' money for these memberships.

Stuff like this is not the end of the world but it is worrying - i thought we were supposed to have left this commercial hopelessness behind?

I notice my money went out without any delay whatsoever.

Still waiting for my card, of course.

[KKAVFC]

I've had a 2nd mail today to say my "membership pack" is in the post so can only assume it will arrive before we witness another Halley's Comet, (or perhaps not..?)

[Flamingo Lane]

Well, I obtained claret membership on Saturday morning, took a few minutes.  A few minutes later I had my ticket for the Burnley game, with my £10 off.  Well pleased.  The pack of 'goodies' I'm happy to wait for, this not being something that I am bothered about.

[AsTallAsLions]

Well, I obtained claret membership on Saturday morning, took a few minutes.  A few minutes later I had my ticket for the Burnley game, with my £10 off.  Well pleased.  The pack of 'goodies' I'm happy to wait for, this not being something that I am bothered about.

You might be bothered if you were waiting since June like some of us!

[Sdwbvf]

I've had a 2nd mail today to say my "membership pack" is in the post so can only assume it will arrive before we witness another Halley's Comet, (or perhaps not..?)

I got that too. It's a lot slower than last season.

[Flamingo Lane]

Well, I obtained claret membership on Saturday morning, took a few minutes.  A few minutes later I had my ticket for the Burnley game, with my £10 off.  Well pleased.  The pack of 'goodies' I'm happy to wait for, this not being something that I am bothered about.

You might be bothered if you were waiting since June like some of us!

Maybe so, and I get that a deal is a deal.  However, what kind of things are you expecting to obtain in your welcome pack, that might add real value to the obvious advantage of better access to match tickets and £10 off your first one?

[amfy]

Well, I obtained claret membership on Saturday morning, took a few minutes.  A few minutes later I had my ticket for the Burnley game, with my £10 off.  Well pleased.  The pack of 'goodies' I'm happy to wait for, this not being something that I am bothered about.

You might be bothered if you were waiting since June like some of us!

Maybe so, and I get that a deal is a deal.  However, what kind of things are you expecting to obtain in your welcome pack, that might add real value to the obvious advantage of better access to match tickets and £10 off your first one?

I’d like to be able to find the reference numbers easily for when I want to buy tickets  - I honestly don’t know what the fan IDs are for the 2 memberships I have added in my family & it makes trying to buy tickets pretty convoluted tbf!

I’d also like to be able to load the card with money so I can earn reward points by spending money at the match or in the shop. (Well not me & my memberships because I do that on my season ticket so I get all the points right now - but people who don’t have a nearby season ticket to do load up)

These are simply things that you are supposed to have as part of the deal. they’ve actually only got to send out a bit of plastic to achieve them.

[144 Hard Boiled Eggs]

Sorry if his has been covered previously but has anyone with a claret membership bought Virgin train tickets using the 20% discount offer yet? I believe you need a membership card which I've not received.

[Chipsticks]

Sorry if his has been covered previously but has anyone with a claret membership bought Virgin train tickets using the 20% discount offer yet? I believe you need a membership card which I've not received.

I'm pretty sure you just put in your fan ID number when buying online (from what I can gather).

[amfy]

You do just need your ID online. I have done it with my season ticket & it’s just a case of outing the number in.