Quote from: John M on June 16, 2011, 08:50:15 AM1. Front up the fans. The last thing they should do is hide away and limit themselves to press conferences and club statements. In a past life I ran a call centre and when doing training I always said "If someone wants to complain - let them!" They'll get angrier if you try to tell them they're wrong and it's therapeutic to be able to get it off your chest. So arrange some kind of fans forum and have AM there to explain his ideas, what he plans to do and answer our questions and doubts. This will show he's a strong and honourable man and start the him on the road to actually being liked.John, are you going to post this in the General's thread? I think this is a very good idea.
1. Front up the fans. The last thing they should do is hide away and limit themselves to press conferences and club statements. In a past life I ran a call centre and when doing training I always said "If someone wants to complain - let them!" They'll get angrier if you try to tell them they're wrong and it's therapeutic to be able to get it off your chest. So arrange some kind of fans forum and have AM there to explain his ideas, what he plans to do and answer our questions and doubts. This will show he's a strong and honourable man and start the him on the road to actually being liked.
Quote from: not3bad on June 16, 2011, 12:22:14 PMQuote from: John M on June 16, 2011, 08:50:15 AM1. Front up the fans. The last thing they should do is hide away and limit themselves to press conferences and club statements. In a past life I ran a call centre and when doing training I always said "If someone wants to complain - let them!" They'll get angrier if you try to tell them they're wrong and it's therapeutic to be able to get it off your chest. So arrange some kind of fans forum and have AM there to explain his ideas, what he plans to do and answer our questions and doubts. This will show he's a strong and honourable man and start the him on the road to actually being liked.John, are you going to post this in the General's thread? I think this is a very good idea.Hadn't planned on it as the last few questions I put in there didn't get answered!
Quote from: pauliebentnuts on June 16, 2011, 10:59:44 AMQuote from: Barney74 on June 16, 2011, 10:20:16 AMIf that fuckwit takes over at Villa Park I'm following Accrington StanleyAccrington Stanley??? Who are they?Exactly!!!(well, someone was gonna do it!)
Quote from: Barney74 on June 16, 2011, 10:20:16 AMIf that fuckwit takes over at Villa Park I'm following Accrington StanleyAccrington Stanley??? Who are they?
If that fuckwit takes over at Villa Park I'm following Accrington Stanley
He doesn't need to front up the fans.He's been appointed by the owner of the club. To him, it doesn't matter what we think, it is what Lerner thinks that counts, so why on earth would he feel he had to justify himself to us?Besides, the only justification for this appointment we really need to see is performances on the pitch, surely?
But I agree that the best wya to do this is to win games.