Quote from: John M on June 16, 2011, 08:50:15 AM1. Front up the fans. The last thing they should do is hide away and limit themselves to press conferences and club statements. In a past life I ran a call centre and when doing training I always said "If someone wants to complain - let them!" They'll get angrier if you try to tell them they're wrong and it's therapeutic to be able to get it off your chest. So arrange some kind of fans forum and have AM there to explain his ideas, what he plans to do and answer our questions and doubts. This will show he's a strong and honourable man and start the him on the road to actually being liked.This is apparently what Sir Graham did when he took over at Wolves, had a meeting with the Wolves fans (that called the club to complain - 32 apparently) and spoke to them face to face. A great idea but it might mean AM would be busy all summer if he did the same.
1. Front up the fans. The last thing they should do is hide away and limit themselves to press conferences and club statements. In a past life I ran a call centre and when doing training I always said "If someone wants to complain - let them!" They'll get angrier if you try to tell them they're wrong and it's therapeutic to be able to get it off your chest. So arrange some kind of fans forum and have AM there to explain his ideas, what he plans to do and answer our questions and doubts. This will show he's a strong and honourable man and start the him on the road to actually being liked.This is apparently what Sir Graham did when he took over at Wolves, had a meeting with the Wolves fans (that called the club to complain - 32 apparently) and spoke to them face to face. A great idea but it might mean AM would be busy all summer if he did the same.
He doesn't need to front up the fans.He's been appointed by the owner of the club. To him, it doesn't matter what we think, it is what Lerner thinks that counts, so why on earth would he feel he had to justify himself to us?Besides, the only justification for this appointment we really need to see is performances on the pitch, surely?
I particularly agree with your point MIV about having to start all over sorting out the deadwood and the troublemakers. Those tasks alone are enough to test the mettle of a good manager and McLeish is far from that.The only thing I am looking forward to next season is coming on here in November and December and trying to smoke out all these days' proclaimers of the new dawn and exciting future McLeish is going to bring to Villa Park.The ones brave enough to put their heads above the parapet will get it right between the eyes.