Post by: dave.woodhall on September 01, 2023, 10:30:29 AM
Post by: exigo on September 01, 2023, 10:32:03 AM
Post by: exigo on September 01, 2023, 10:33:41 AM
Post by: London Villan on September 01, 2023, 10:34:50 AM
And why are chips £4.50.
Post by: Mister E on September 01, 2023, 10:35:27 AM
Post by: East Anglian Villan on September 01, 2023, 10:37:09 AM
Villa haven't had it right in years.
Also - and I'm not particularly fussed about this (plenty of others are though) - my phone simply stops working when I enter Villa Park - no internet or incoming calls. I quite like the peace but others I know would like to get online...
Post by: Olneythelonely on September 01, 2023, 10:37:13 AM
Post by: LeeB on September 01, 2023, 10:37:35 AM
When's the Terrace View being bulldozed?
Ask if they actually bothered to read the fans surveys, and if they intend to do anything about the poor facillities and services everywhere in the ground, or was it just an excercise carried out to try and justify building that white elephant.
Post by: Villan82 on September 01, 2023, 10:41:44 AM
Post by: Nev on September 01, 2023, 10:41:48 AM
As well as the above:
The future of the Holte Suite, the communication regarding the future of the Holte Suite, the possibility of refunds for ST holders due to the unavailability of the HS currently and moving forward, the maintenance and cleaning schedule for the Holte End that appears to have been abandoned and clarification regarding any future hospitality areas in the Holte End.
Post by: chrisw1 on September 01, 2023, 10:47:31 AM
The key point for me is that they don't seem to have given the slightest bit of thought to the reduced facilities for the remaining 80%.
To be more constructive - can we please specifically ask if they can
1. Increase the number of urinals in the existing w/cs. It seems to me there ought to be plenty of space in the toilets in the wings on the lower concourse with a bit of reconfiguration.
2. Create extra bars. There seems to be space either side f the curry stand in the upper concourse.
3. Introduce fast pour systems to mitigate some of the extra demand on the remaining bars.
The first two should be pretty cheap in the context of the overall costs of the Terrace View development.
Post by: chrisw1 on September 01, 2023, 10:48:11 AM
Turn the f**king tannoy down!It was much quieter in the Holte upper last night
Post by: FrankyH on September 01, 2023, 11:04:10 AM
Post by: Drummond on September 01, 2023, 11:04:10 AM
Are there plans afoot to celebrate our 150th anniversary?
Post by: chrisw1 on September 01, 2023, 11:07:05 AM
Post by: LeeB on September 01, 2023, 11:09:02 AM
Post by: Luffbralion on September 01, 2023, 11:10:07 AM
2. Will they be demanding the maximum away allocation for all away European games in future and will they increase the allocation if that is subsequently offered?
Post by: Exeter 77 on September 01, 2023, 11:12:05 AM
Post by: Luffbralion on September 01, 2023, 11:12:15 AM
Post by: DeKuip on September 01, 2023, 11:20:27 AM
How much more are they going to try and screw us for next season?
Do they care that they’ll be leaving behind a lot of long-time genuine fans on this race-to-the-top-at-all-costs ego trip that the owners are on… in fact, do they care at all about the fans anymore? The only communication about anything from the club now is in trying to sell us something that is grossly over-priced.
Do they think that pricing out kids with the individual match pricing and availability and focusing all their efforts on selling premium seats will prove to be a good idea long term?
How long before the club shuts down the Fan Advisory Board?
Post by: Ger Regan on September 01, 2023, 11:22:24 AM
Post by: Exeter 77 on September 01, 2023, 11:27:25 AM
Post by: Lastfootstamper on September 01, 2023, 11:30:26 AM
There's a meeting soon. What should we be asking about?
I've got to wonder if there's any point. Can anybody point me to an issue that's been alleviated as a result of a suggestion or complaint being raised?
Where's the mascots?
Post by: dave.woodhall on September 01, 2023, 11:36:44 AM
I got told that no beer was available in the North Stand Upper last night. If this is true, we need an explanation.
Uefa rules.
Post by: astonvilla82 on September 01, 2023, 11:38:55 AM
Is it true that we turned down a larger allocation in Edinburgh? Why don't they want the maximum number of Villa fans to back the team in Europe?Question need to be answered and settle the arguments,I did hear that Hibernian offered us extra tickets but about two days before the match which was too late to organise anything
Post by: astonvilla82 on September 01, 2023, 11:39:54 AM
An amnesty to sort the season ticket owners out before the implementation of the 1984-esq state control and punishment.add the curry on to make £6
And why are chips £4.50.
Post by: rougegorge on September 01, 2023, 11:44:08 AM
When will the ticket open properly and physically again as opposed to virtually?Yes, this...also, it takes an eternity to get through to anyone and there is no indication of a queue number or waiting time.
Also the website shows the Ticket Office opening hours..but for December 2019!
WiFi is non existent and any attempt to use 4g or 5g is rarely successful, yet I get notifications from the Villa app throughout the game. Compared to a lot of other grounds, this is particularly poor.
Post by: astonvilla82 on September 01, 2023, 11:44:48 AM
What's the rules, they were selling it in the Holte,did see a comment from a Hibs support that no alcohol in the trinity eitherI got told that no beer was available in the North Stand Upper last night. If this is true, we need an explanation.
Uefa rules.
Post by: DeKuip on September 01, 2023, 11:45:42 AM
I did note you couldn't get a programme in the Upper Holte at half time last night.Couldn’t get one in Lower Trinity 10 mins before kick off. Having always saved my programmes I gave up even trying to buy one halfway through last season. Got one v Everton the other week but will drop back out of the habit again now having missed out last night. That’s £70 and a bit of storage space saved anyway.
Post by: Drummond on September 01, 2023, 11:52:57 AM
Also, relevant to last night, why on earth can't they just add access to any cup match you've paid for to your season ticket? This caused massive queues to get in last night as everyone was fucking about with QR codes on their phones.
If people just added them to their Google Wallet (I presume there's an Apple equivalent) and used NFC. It's the future.
Post by: brontebilly on September 01, 2023, 11:57:01 AM
What is their opinion of the Castore playing shirts? It seems clear that they're not fit for purpose.
They are awful as is the sponsor.
Post by: London Villan on September 01, 2023, 12:13:46 PM
What's the rules, they were selling it in the Holte,did see a comment from a Hibs support that no alcohol in the trinity eitherI got told that no beer was available in the North Stand Upper last night. If this is true, we need an explanation.
Uefa rules.
Definitely on sale in the Lower Trinity.
Post by: dave.woodhall on September 01, 2023, 12:20:36 PM
Post by: Drummond on September 01, 2023, 12:24:57 PM
I thought it wasn't allowed for European games. My mistake.
I went to the Rugby World Cup in France in 2007. The people in front of me were getting rather pissed and supping pint after pint.
Their change in mood was amusing when I told them all the beer in the ground was alcohol'free. (World Cup regulations apparently)
Post by: pablo_picasso on September 01, 2023, 12:25:37 PM
And who takes responsibility for the current branding confusion of having two crests running concurrently that are not linked in any way shape or form other than that they were designed for Villa nearly a decade apart.
Post by: OT on September 01, 2023, 12:30:29 PM
Post by: Paul.S on September 01, 2023, 12:33:46 PM
Post by: Toronto Villa on September 01, 2023, 01:37:50 PM
Post by: simboy on September 01, 2023, 01:46:49 PM
Post by: Legion on September 01, 2023, 02:15:39 PM
Post by: UK Redsox on September 01, 2023, 02:18:05 PM
Post by: VillaBoy_23 on September 01, 2023, 02:19:12 PM
Post by: purpletrousers on September 01, 2023, 02:25:48 PM
What are you looking into with the current crest regarding its potential longevity versus redesigning what could become our third crest in one year.
And who takes responsibility for the current branding confusion of having two crests running concurrently that are not linked in any way shape or form other than that they were designed for Villa nearly a decade apart.
3rd consecutive year Season Ticket holder Alma aged 4, famed for her memory, when looking at her 2yo sister’s new claret & blue monkey genuinely said unprompted, “but I wanted the round badge”
Post by: chrisw1 on September 01, 2023, 02:39:33 PM
I left my seat in lower Holte yesterday as injury time was being announced for the 1st half to order a drink from the touchscreens which I then collected from the bar. I didn’t get back to my seat until the 57th minute of the game.That's ridiculous.
Post by: Paul.S on September 01, 2023, 04:16:23 PM
I left my seat in lower Holte yesterday as injury time was being announced for the 1st half to order a drink from the touchscreens which I then collected from the bar. I didn’t get back to my seat until the 57th minute of the game.
That’s the worst I’ve seen it since the screens were put in. It didn’t help that a lot of people were drifting downstairs after about 35 mins. Maybe it was because the tie was over but who knows.
Post by: astonvilla82 on September 01, 2023, 04:20:08 PM
Granddaughter loves her Villa monkey, there again she 3 weeks old and doesn't have a choiceWhat are you looking into with the current crest regarding its potential longevity versus redesigning what could become our third crest in one year.
And who takes responsibility for the current branding confusion of having two crests running concurrently that are not linked in any way shape or form other than that they were designed for Villa nearly a decade apart.
3rd consecutive year Season Ticket holder Alma aged 4, famed for her memory, when looking at her 2yo sister’s new claret & blue monkey genuinely said unprompted, “but I wanted the round badge”
Post by: charleeco7 on September 01, 2023, 05:37:52 PM
Post by: levico on September 01, 2023, 05:42:26 PM
Post by: charlatan on September 01, 2023, 05:45:56 PM
Post by: ChicagoLion on September 01, 2023, 05:49:31 PM
Post by: frankmosswasmyuncle on September 01, 2023, 05:51:36 PM
Certainly was!What's the rules, they were selling it in the Holte,did see a comment from a Hibs support that no alcohol in the trinity eitherI got told that no beer was available in the North Stand Upper last night. If this is true, we need an explanation.
Uefa rules.
Definitely on sale in the Lower Trinity.
I usually get coffee (driving) but the queue was so ridiculously long I would probably have missed the first half....getting a beer took 2 minutes!
Post by: N'ZMAV on September 01, 2023, 06:03:25 PM
There's a meeting soon. What should we be asking about?Is Aston Villa, off the pitch, value for money? everything is over-priced, match-day experience is now getting to the point where it's too muh money?
also, what is the current ST waiting list? (assuming it's still a large number, and that may answer why the prices are so high, because they can be)
Post by: N'ZMAV on September 01, 2023, 06:04:02 PM
In the email issued before home matches, the club says that programme sellers will take cards/phones. This is not the case. Who carries cash these days?Not me.
Post by: N'ZMAV on September 01, 2023, 06:04:53 PM
Could we find out who’s actually running the off field show at the moment? Since Purslow left it all seems a bit faceless, we just get press releases regarding any changes with little or no discussion.Good question, as much as Purslow was annoying, he was publicly accountable.
Post by: Fin Feds Dad on September 01, 2023, 06:22:35 PM
Post by: edgysatsuma89 on September 01, 2023, 06:43:42 PM
In the email issued before home matches, the club says that programme sellers will take cards/phones. This is not the case. Who carries cash these days?Not me.
I can't remember the last time I carried cash. Even had cards at the arcade the other day where all the tickets you win are stored on it.
Post by: Bad English on September 01, 2023, 06:58:34 PM
Can they name any other business that treats its most loyal customers with such contempt?I'll start.
#1 Train companies
Post by: VillaBoy_23 on September 01, 2023, 07:18:21 PM
I left my seat in lower Holte yesterday as injury time was being announced for the 1st half to order a drink from the touchscreens which I then collected from the bar. I didn’t get back to my seat until the 57th minute of the game.
That’s the worst I’ve seen it since the screens were put in. It didn’t help that a lot of people were drifting downstairs after about 35 mins. Maybe it was because the tie was over but who knows.
I think the current closure of the Holte suite is playing a part as I normally get served fairly quickly using that method. However, the staff were moving at glacial pace and appeared to be pouring every drink to order despite their seeming to be a load of 3/4 poured drinks right next to them. I understand the club want to increase revenue with the Terrace View etc, but they’re leaving a ton of money on the table through the lack of basic service to the regular folk IMO.
Post by: CT Villan on September 01, 2023, 07:54:34 PM
Ta muchly.
Post by: astonvilla82 on September 01, 2023, 07:59:41 PM
we went early because last time it took ages to get served, walk down about 15 minutes before and no one in the queue there, what I did notice is that they had lager already half full in pint glasses,I did wonder how they tell the difference between each brand of lager, although I didn't give a shit as long as they were quickI left my seat in lower Holte yesterday as injury time was being announced for the 1st half to order a drink from the touchscreens which I then collected from the bar. I didn’t get back to my seat until the 57th minute of the game.
That’s the worst I’ve seen it since the screens were put in. It didn’t help that a lot of people were drifting downstairs after about 35 mins. Maybe it was because the tie was over but who knows.
Post by: Gareth on September 01, 2023, 08:21:46 PM
Charge premium prices then should provide premium services.
Post by: charleeco7 on September 01, 2023, 08:51:42 PM
Post by: RamboandBruno on September 01, 2023, 08:59:51 PM
I obviously wouldn’t want this individual point raised, but it’s synonymous with the continued rubbish facilities and service. The innovations in the lower holte are better, but its like progress from really shite to just shite. Can you ask will there ever be proper service improvement? And without a huge rise in prices that we apparently asked for.
Post by: kippaxvilla2 on September 01, 2023, 09:51:19 PM
Post by: placeforparks on September 04, 2023, 11:54:37 AM
question is why there is no option of a sponsor less shirt for adults from villa, given the circumstances are very similar?
Post by: chrisw1 on September 04, 2023, 11:58:57 AM
west ham united have also got a betting sponsor, however they sell sponsor less shirts for adults. this was originally introduced following comments from local muslim supporters as gambling is forbidden, but also west ham wore sponsor less shirts in european competition as well (as will we).I imagine the answer is contractual.
question is why there is no option of a sponsor less shirt for adults from villa, given the circumstances are very similar?
Post by: ChicagoLion on September 04, 2023, 12:08:10 PM
Can they name any other business that treats its most loyal customers with such contempt?The Airlines, we are the Ryanair of Match Day experience.
Post by: DeKuip on September 04, 2023, 12:40:15 PM
I can put up with poor service if I’m getting transported to another country a few times a year for £29, but not when I’m paying Villa’s prices. Mind you both let you queue jump for an extra fee.Can they name any other business that treats its most loyal customers with such contempt?The Airlines, we are the Ryanair of Match Day experience.
Post by: astonvilla82 on September 11, 2023, 04:19:23 PM
Post by: N'ZMAV on September 11, 2023, 08:23:34 PM
Have any of the senior executive team ever left their comfy seats in the middle of the Trinity on match day to actually experience the garbage service and facilities that we get game after game. They should all be sent out onto the various concourses with ‘shopping lists’ and see how they view the queues, the dirtyness, the awful service provided after doing that.they wouldn't sit in the holte end with the peasants
Charge premium prices then should provide premium services.
Post by: ASHTONVILLA on September 11, 2023, 10:02:09 PM
Ask why I still waiting delivery for child's kit after 28 days
I ordered my 10 year old a GK shirt with his name on nearly a month ago - not even a hint of when it will be delivered. It's nearly three weeks past his birthday now.
They don't seem to be very good at sticking names and numbers on quickly, the home shirt (name and number free) came very quickly.
Post by: astonvilla82 on September 11, 2023, 11:14:18 PM
my order is 3-6 months old baby without number or name,the way it's going we win the champions league and the FA cup before it arrivesAsk why I still waiting delivery for child's kit after 28 days
I ordered my 10 year old a GK shirt with his name on nearly a month ago - not even a hint of when it will be delivered. It's nearly three weeks past his birthday now.
They don't seem to be very good at sticking names and numbers on quickly, the home shirt (name and number free) came very quickly.
Post by: AlexAlexCropley on September 19, 2023, 10:10:56 AM
Post by: Risso on September 19, 2023, 10:25:10 AM
Sounds like things are getting a bit fractious, understandably.
Post by: PeterWithe on September 19, 2023, 10:50:34 AM
Post by: Nev on September 19, 2023, 11:19:36 AM
As I have said before, that ticking clock counting down my regular visits to Villa Park is becoming louder and louder.
Post by: London Villan on September 19, 2023, 11:21:42 AM
Post by: pauliewalnuts on September 19, 2023, 11:30:52 AM
The only minutes I've seen are from Scott on VT, about halfway down this page: https://www.villatalk.com/topic/24408-fans-advisory-board-meeting-16th-september/page/8/
Sounds like things are getting a bit fractious, understandably.
Heck sounds like an arse, there.
I know it's only one report, one person's interpretation, but in general it reads pretty even handedly.
Quite clear they're all about squeezing every last penny out of us.
Post by: London Villan on September 19, 2023, 11:35:11 AM
With the new characters involved, I do wonder if there is any appreciation that not that so long ago 20% of the ground was shut and sold hospitality seats numbered a few hundred.
Post by: LeeB on September 19, 2023, 11:36:54 AM
Post by: pauliewalnuts on September 19, 2023, 11:37:38 AM
It's fine to offer that sort of hospitality option, but it can't be at the expense of, or instead of improving facilities around the grounds for all fans. Imagine going to a theatre (equivalent prices) and experiencing some of the facilities and services we have to put up with.
I agree entirely re the second sentence.
re the first, it looks to me more and more like that is exactly what is happening.
Someone on the VillaTalk thread talked about having heard that Liverpool make so much out of 1-2 games a season fans, and how much other top clubs charge for similar, which is all good and fair enough for the club to have that in their minds, but there's one big fucking difference here - Liverpool are successful, have won leagues and Champions Leagues in recent years, and haven't spent, until recently, an entire decade being absolutely shit, out of the top flight and with part of their ground closed off because nobody wanted to go to the matches.
This is all a bit too chicken - egg for my liking.
Post by: Chris Smith on September 19, 2023, 11:43:19 AM
Post by: Des Little on September 19, 2023, 11:43:33 AM
As I said I'm fine with it, they can crack on but they won't get another penny from me outside the ticket cost, and I will cling onto that ticket just so they cannot maximise revenue from it out of pure spite.
I'm of that mind, but I fully expect they'll just turn up the heat on ST prices until people bail out
Post by: dave.woodhall on September 19, 2023, 11:51:03 AM
Post by: jon collett on September 19, 2023, 11:53:48 AM
Clearly never a two way conversation. More send than receive.
Oh for the days of the old AGMs.
Post by: astonvilla82 on September 19, 2023, 11:54:57 AM
As I said I'm fine with it, they can crack on but they won't get another penny from me outside the ticket cost, and I will cling onto that ticket just so they cannot maximise revenue from it out of pure spite.Plus if I want to F off before the final whistle because of transport problems I will,
Post by: VillaTim on September 19, 2023, 11:55:27 AM
spot on. We are being charged for the price of success and we haven't actually won anythingIt's fine to offer that sort of hospitality option, but it can't be at the expense of, or instead of improving facilities around the grounds for all fans. Imagine going to a theatre (equivalent prices) and experiencing some of the facilities and services we have to put up with.
I agree entirely re the second sentence.
re the first, it looks to me more and more like that is exactly what is happening.
Someone on the VillaTalk thread talked about having heard that Liverpool make so much out of 1-2 games a season fans, and how much other top clubs charge for similar, which is all good and fair enough for the club to have that in their minds, but there's one big fucking difference here - Liverpool are successful, have won leagues and Champions Leagues in recent years, and haven't spent, until recently, an entire decade being absolutely shit, out of the top flight and with part of their ground closed off because nobody wanted to go to the matches.
This is all a bit too chicken - egg for my liking.
Post by: LeeB on September 19, 2023, 11:56:01 AM
Post by: PeterWithe on September 19, 2023, 11:56:43 AM
Post by: VillaTim on September 19, 2023, 11:57:57 AM
The 'corpoarte hospitality' thing is an absolute abomination too, in the wider society sense. It exists as a way to spunk on piss ups money instead of paying tax, fundamentally.pay the HMRC or drink luke warm Carling. Hmmmm
Post by: PeterWithe on September 19, 2023, 11:58:29 AM
Oh for the days of the old AGMs.
Aye, Buck Chinn giving HDE both barrels.
Post by: astonvilla82 on September 19, 2023, 12:00:31 PM
Friend is a Manchester United season ticket holder,his ticket price is about £800 and he's moaning about the increase of about £40,at least they had the privilege of winning trophies and had there money's worth,spot on. We are being charged for the price of success and we haven't actually won anythingIt's fine to offer that sort of hospitality option, but it can't be at the expense of, or instead of improving facilities around the grounds for all fans. Imagine going to a theatre (equivalent prices) and experiencing some of the facilities and services we have to put up with.
I agree entirely re the second sentence.
re the first, it looks to me more and more like that is exactly what is happening.
Someone on the VillaTalk thread talked about having heard that Liverpool make so much out of 1-2 games a season fans, and how much other top clubs charge for similar, which is all good and fair enough for the club to have that in their minds, but there's one big fucking difference here - Liverpool are successful, have won leagues and Champions Leagues in recent years, and haven't spent, until recently, an entire decade being absolutely shit, out of the top flight and with part of their ground closed off because nobody wanted to go to the matches.
This is all a bit too chicken - egg for my liking.
Post by: Bad English on September 19, 2023, 12:03:08 PM
Post by: pauliewalnuts on September 19, 2023, 12:04:14 PM
Aren't they allowed to swear on VT? "He didn't say 'flipping'", we are told.
POSTING FOR EFFECT, PLEASE STOP
Post by: Nev on September 19, 2023, 12:05:46 PM
And that Heck sounds a right piece of work. He'll be gone within 18 months.
Post by: amfy on September 19, 2023, 12:06:15 PM
Fair play to those who attend. It must be soul destroying. These meetings have always seemed utterly pointless.
Clearly never a two way conversation. More send than receive.
Oh for the days of the old AGMs.
I notice it’s changed form Fan Consultation Group to Fan Advisory Board. Not consulting anymore, just telling us what they’re doing.
Post by: VillaTim on September 19, 2023, 12:13:00 PM
Post by: Risso on September 19, 2023, 12:14:14 PM
The 'corpoarte hospitality' thing is an absolute abomination too, in the wider society sense. It exists as a way to spunk on piss ups money instead of paying tax, fundamentally.
It doesn't mate, because entertaining clients isn't tax deductible. Happy to put your mind at ease!
Post by: chrisw1 on September 19, 2023, 12:14:35 PM
The main priority should really be Witton Lane upper but I've no idea what they can really do there with the space available.
Post by: pablo_picasso on September 19, 2023, 12:15:21 PM
Post by: VillaTim on September 19, 2023, 12:16:52 PM
That Heck chap appears to be a bit of a bull in a china shop with little care for any damage he might be doing...Mr Spreadsheet
Post by: Bad English on September 19, 2023, 12:16:59 PM
Aren't they allowed to swear on VT? "He didn't say 'flipping'", we are told.
POSTING FOR EFFECT, PLEASE STOP
ACTING LIKE A SIX YEAR-OLD ON A 'MATCH THREAD' THREAD. YELLOW CARD!
Post by: PeterWithe on September 19, 2023, 12:20:37 PM
Post by: dave.woodhall on September 19, 2023, 12:24:48 PM
Fair play to those who attend. It must be soul destroying. These meetings have always seemed utterly pointless.
Clearly never a two way conversation. More send than receive.
Oh for the days of the old AGMs.
I notice it’s changed form Fan Consultation Group to Fan Advisory Board. Not consulting anymore, just telling us what they’re doing.
It's a Premier League diktat. Every group has to have the same title.
Post by: Risso on September 19, 2023, 12:27:27 PM
That's the first time I've looked at VT in many, many years. Its very different to here isn't it. I often open a thread here on the latest page and my first thought is 'how on earth have they got to this from the thread title'. I'm just as bad mind.
It's similar to here in that there's a core group who have posted for years and mostly set the tone of the place. Off Topic over there is miles better than their main Villa topic area, and has a similar sort of intelligent vibe to our Off Topic. I used to post there quite a bit but rarely do so now. What put me off mostly was the moderating and overall rules set by the site owner where any sort of wandering away from the main subject was met with a warning, post deletions and red text. Can't be doing with that, I love how things meander on here, especially when things are quiet. I also don't like how their software makes it easy to post animated gifs and Tweets, as some topics just descent into gif after gif.
On here, Head Dave sets the tone and the mods follow suit, where only the most egregious dickheadery gets punished, and even then it normally takes quite a while until they finally snap.
Post by: VinnieChase84 on September 19, 2023, 12:29:02 PM
One thing we can be certain of too is them ripping up the current kit deal and sponsor. Heck has given it such the biggun that he knows he shit - the deal we have on those two things won't touch the sides of what he's after
This waiting list on ST has given them complete license to basically not give a single shit about us current ST holders. Sad reality also is im almost 40 and i am not their target market anymore for most things
Post by: exigo on September 19, 2023, 12:31:48 PM
Post by: Somniloquism on September 19, 2023, 12:34:56 PM
Sorry for not writing it up sooner. There were no minutes taken and the release of what happened was as half-cock as the meeting itself. As Scott put it, there was no real agenda - Heck gave us his vision of competing with the nig boys, Hatton introduced himself. They know current facilities aren't good enough, they know transport is appaling and they know corporate is the way forward. You can be sure that one of these three points will be their top priority.
I know they are American but no need for him to come out with that language.........
Post by: LeeB on September 19, 2023, 12:36:19 PM
The 'corpoarte hospitality' thing is an absolute abomination too, in the wider society sense. It exists as a way to spunk on piss ups money instead of paying tax, fundamentally.
It doesn't mate, because entertaining clients isn't tax deductible. Happy to put your mind at ease!
'Staff Entertainment'
Post by: Risso on September 19, 2023, 12:37:14 PM
To put corporate into the Holte once is a disgrace. To do it twice is unforgiveable.
As I keep saying though, it's not corporate, it's just much more expensive tickets with the ability to actually get served. Nobody's going to take a work client they want to impress to sit in the Holte. If you go to the similar type of areas at Spurs or Arsenal, it's just full of fans who can afford to have a nicer experience than people who can't afford it, and the club are banking on there being enough Villa fans who want to do similar.
Post by: olaftab on September 19, 2023, 12:37:31 PM
What is their opinion of the Castore playing shirts? It seems clear that they're not fit for purpose.Only at Newcastle and Liverpool, other matches they were OK?
Post by: aev on September 19, 2023, 12:40:57 PM
To put corporate into the Holte once is a disgrace. To do it twice is unforgiveable.
As I keep saying though, it's not corporate, it's just much more expensive tickets with the ability to actually get served. Nobody's going to take a work client they want to impress to sit in the Holte. If you go to the similar type of areas at Spurs or Arsenal, it's just full of fans who can afford to have a nicer experience than people who can't afford it, and the club are banking on there being enough Villa fans who want to do similar.
Yep, Villa's problem is that they are trying to do this in a stadium that isn't really able to offer this, in an area that is pretty difficult to get to and from for many people.
Post by: aev on September 19, 2023, 12:41:43 PM
Most of the London clubs have loads of corporates buying season tickets, with various forms of added "entertainment".
The bank I work for had Arsenal season tickets for years, with most banks having tickets at one of the clubs. Add in Brokerage firms, Law, Accountancy etc means there is a steady demand for this type of stuff.
I know Deutsche and GS both have large Birmingham offices - do either of these have corporate tickets at VP?
Post by: Risso on September 19, 2023, 12:44:36 PM
The 'corpoarte hospitality' thing is an absolute abomination too, in the wider society sense. It exists as a way to spunk on piss ups money instead of paying tax, fundamentally.
It doesn't mate, because entertaining clients isn't tax deductible. Happy to put your mind at ease!
'Staff Entertainment'
Again, probably not. Staff entertainment is mostly allowable in certain circumstances (subject to an annual cap of £150 I think) but then after that the benefit of the expenditure is taxable on the employee and so it can open a whole can of worms. Honestly it's not worth the aggro.
Post by: AV82EC on September 19, 2023, 12:47:39 PM
To put corporate into the Holte once is a disgrace. To do it twice is unforgiveable.
As I keep saying though, it's not corporate, it's just much more expensive tickets with the ability to actually get served. Nobody's going to take a work client they want to impress to sit in the Holte. If you go to the similar type of areas at Spurs or Arsenal, it's just full of fans who can afford to have a nicer experience than people who can't afford it, and the club are banking on there being enough Villa fans who want to do similar.
Yep, Villa's problem is that they are trying to do this in a stadium that isn't really able to offer this, in an area that is pretty difficult to get to and from for many people.
This is spot on. It strikes me as running before you’re able to walk. I don’t think there’s many people that would say we don’t want to try and improve our commercial performance, as ever it’s the way it’s being done seemingly without any thought for the consequences.
I must admit I moved out of the Holte about 6 years ago and stopped using the Holte Suite as the service was quite frankly appalling so I’m fairly ambivalent about these changes but quite understand why others are fuming.
I spent about an extra £30 on my trip to Brum on Saturday for drinks and food and not a penny of it was inside Villa Park.
Oh and on a positive note I thought the trains did seem to be better on Saturday.
Post by: LeeB on September 19, 2023, 12:48:22 PM
The 'corpoarte hospitality' thing is an absolute abomination too, in the wider society sense. It exists as a way to spunk on piss ups money instead of paying tax, fundamentally.
It doesn't mate, because entertaining clients isn't tax deductible. Happy to put your mind at ease!
'Staff Entertainment'
Again, probably not. Staff entertainment is mostly allowable in certain circumstances (subject to an annual cap of £150 I think) but then after that the benefit of the expenditure is taxable on the employee and so it can open a whole can of worms. Honestly it's not worth the aggro.
Well, on this issue and this issue alone, I will defer to your greater knowledge.
Just this issue though, let me make that clear.
And it's still an absolute scam in some way shape or form.
Post by: usav on September 19, 2023, 12:49:54 PM
To put corporate into the Holte once is a disgrace. To do it twice is unforgiveable.
As I keep saying though, it's not corporate, it's just much more expensive tickets with the ability to actually get served. Nobody's going to take a work client they want to impress to sit in the Holte. If you go to the similar type of areas at Spurs or Arsenal, it's just full of fans who can afford to have a nicer experience than people who can't afford it, and the club are banking on there being enough Villa fans who want to do similar.
Yep, Villa's problem is that they are trying to do this in a stadium that isn't really able to offer this, in an area that is pretty difficult to get to and from for many people.
So they shouldn't try? I get your point, but without a complete rebuild they are trying to do something for the fans as Risso puts it, that want a nicer experience. Maybe it will backfire and they will realise that this isn't London/Dallas/New York.
Post by: aev on September 19, 2023, 12:57:52 PM
To put corporate into the Holte once is a disgrace. To do it twice is unforgiveable.
As I keep saying though, it's not corporate, it's just much more expensive tickets with the ability to actually get served. Nobody's going to take a work client they want to impress to sit in the Holte. If you go to the similar type of areas at Spurs or Arsenal, it's just full of fans who can afford to have a nicer experience than people who can't afford it, and the club are banking on there being enough Villa fans who want to do similar.
Yep, Villa's problem is that they are trying to do this in a stadium that isn't really able to offer this, in an area that is pretty difficult to get to and from for many people.
So they shouldn't try? I get your point, but without a complete rebuild they are trying to do something for the fans as Risso puts it, that want a nicer experience. Maybe it will backfire and they will realise that this isn't London/Dallas/New York.
No issue with trying, but our location (especially) and transport issues make it a difficult proposition to get to the ground early and stay around after to spend more money.
Post by: London Villan on September 19, 2023, 12:58:04 PM
What this gives the club is increments in pricing from £45ish a match for the full pleb experience, through to £500 per person a match where you can sit next to the owners. They are hoping there will be enough people willing to pay at each price point to see us play... there probably will be when we are doing well on the pitch and playing one of the Sky 6. It's a tougher sell vs a Palace or Luton. Let alone what the implications are if we have another spell similar to 2012-2017... whcih let's be honest is just as likely as us getting into the Champions League.
Post by: aev on September 19, 2023, 12:59:53 PM
We used to have around 1500 "corporate" seats - ie hot food, lounge access and padded seat (either in a box or in a section of the stand). What we are doing (like a lot of other entertainment venues, is offer more and more subtle options/differences. So you get everything from sitting with the Directors, in a very exclusive 16-seat dining room with a 5 course meal, through the experience on the Holte, where you get a lanyard and access to a bar, where you can buy food if you want. So we are probably well over 2500 "corporate" now and that will double again with the new stand.
What this gives the club is increments in pricing from £45ish a match for the full pleb experience, through to £500 per person a match where you can sit next to the owners. They are hoping there will be enough people willing to pay at each price point to see us play... there probably will be when we are doing well on the pitch and playing one of the Sky 6. It's a tougher sell vs a Palace or Luton. Let alone what the implications are if we have another spell similar to 2012-2017... whcih let's be honest is just as likely as us getting into the Champions League.
5,000 seams like a good number in a ground of our size, but I have no idea if that would be in line with Spurs, or Newcastle.
Post by: Duncan Shaw on September 19, 2023, 01:01:06 PM
Fan Advisory Board
I wanted to give you a quick update following the Fan Advisory Board meeting on Saturday morning. It is disappointing that the Club scheduled the meeting pre-game as there wasn’t sufficient time (50 minutes!) to question Chris Heck. Another meeting will take place in the coming weeks.
Across social media there are reports that the Holte Suite will become hospitality. Unfortunately, this is true. The Holte Suite is in the process of being refurbished. It will re-open to fans. However, at a premium cost, in exchange for all you can eat food and a couple of drinks. Probably with a program thrown in and a Villa legend appearance. Another erosion of season ticket holder benefits and without consultation.
Chris Heck was reminded that the concourse facilities in many parts of the ground are sub-standard, and improvements in hospitality should not be at the expense of the ordinary fan. He was made aware of the discontent amongst fans especially with considerable price rises and no improvement in service.
Redevelopment of the North Stand is on schedule. Demolition will take place next summer.
The Club has been liaising with the relevant rail authorities on the issues fans are experiencing.
The FAB was introduced to Ben Hatton, the new Chief Operating Officer and updated on a change to the commercial leadership. Ron Erskine is the new Chief Commercial Officer.
We are still waiting on answers to the ticketing and commercial operations issues raised with the Club directly at the end of July.
Post by: pauliewalnuts on September 19, 2023, 01:04:35 PM
And Heck insisting that there is no difference between 'hospitality' and 'normal' fans is quite telling - the problem is that, currently there IS a difference, he wants to have us inhabit a world where there is NO difference.
That lack of difference is going to come from us getting used to paying a lot more for things we are used to getting for free, or very little.
I am sure he will significantly increase our off-pitch revenue, that's what he has been brought in for, but it's also clear that he's going to focus on getting more money from people that can afford it and not on improving the general product for supporters.
I thought it was telling on that VT write up that it was a casual "we'll unblock the bogs and mop up the piss for the West Ham game" one minute, and getting angry about people not sharing his vision of 70 quid a pop to use a facility they once used to get to use for nothing.
I absolutely get why we need to increase revenue, that is easy to understand, what I do not like is the imbalance of focus on getting that extra money rather than seeing people currently already get their money's worth in terms of facilities (when in terms of ST and ticket prices, you've literally just started charging more for it a few weeks ago).
Post by: London Villan on September 19, 2023, 01:05:07 PM
https://hospitality.arsenal.com/matchday-hospitality/tottenham-hotspur/packages/the-avenell/
£1700 per person, per match and sold out pretty much for the season.
Post by: aev on September 19, 2023, 01:07:38 PM
The sad fact is, there probably will be enough people prepared to pay 70 quid to get into the Holte suite.
And Heck insisting that there is no difference between 'hospitality' and 'normal' fans is quite telling - the problem is that, currently there IS a difference, he wants to have us inhabit a world where there is NO difference.
That lack of difference is going to come from us getting used to paying a lot more for things we are used to getting for free, or very little.
I am sure he will significantly increase our off-pitch revenue, that's what he has been brought in for, but it's also clear that he's going to focus on getting more money from people that can afford it and not on improving the general product for supporters.
I thought it was telling on that VT write up that it was a casual "we'll unblock the bogs and mop up the piss for the West Ham game" one minute, and getting angry about people not sharing his vision of 70 quid a pop to use a facility they once used to get to use for nothing.
I absolutely get why we need to increase revenue, that is easy to understand, what I do not like is the imbalance of focus on getting that extra money rather than seeing people currently already get their money's worth in terms of facilities (when in terms of ST and ticket prices, you've literally just started charging more for it a few weeks ago).
Which is a bit odd really, as it should be possible to do both quite easily.
Post by: aev on September 19, 2023, 01:08:45 PM
have a look at this at Arsenal - nothing comparable to this at Villa Park
https://hospitality.arsenal.com/matchday-hospitality/tottenham-hotspur/packages/the-avenell/
£1700 per person, per match and sold out pretty much for the season.
Luxury padded seats located directly outside the lounge on Box Level
Grazing menu showcasing locally sourced, seasonal food
Half-time and post-match refreshments
Complimentary drinks including champagne, house spirits, beer, wine and soft drinks
Panoramic views of the pitch
Official matchday programme for each guest
Occasional appearances from Arsenal legends
Locally sourced? Occassional appearance...chortle.
Post by: PeterWithe on September 19, 2023, 01:10:08 PM
Post by: Clark W Griswold on September 19, 2023, 01:11:49 PM
Post by: Chico Hamilton III on September 19, 2023, 01:12:02 PM
To put corporate into the Holte once is a disgrace. To do it twice is unforgiveable.
As I keep saying though, it's not corporate, it's just much more expensive tickets with the ability to actually get served. Nobody's going to take a work client they want to impress to sit in the Holte. If you go to the similar type of areas at Spurs or Arsenal, it's just full of fans who can afford to have a nicer experience than people who can't afford it, and the club are banking on there being enough Villa fans who want to do similar.
Both Spurs and Arsenal have terrible atmospheres, to the extent that Arsenal now have to set up an “ultras” zone, where they try to engineer the very atmosphere that they wrecked. I know I sound like a stuck record but the owners will fuck around with the Holte at their own peril. They seem intent on driving a steamroller through something that is really important to thousands of proper Villa fans just to keep a minority - who can afford to fork out a few quid - happy.
Post by: PeterWithe on September 19, 2023, 01:14:17 PM
I'm not sure that the Irish bloke that nearly got head-butted in the Arsenal Corporate area the other week would describe it as a 'nicer experience'.
It was a locally sourced head butt though.
Post by: Clark W Griswold on September 19, 2023, 01:14:55 PM
have a look at this at Arsenal - nothing comparable to this at Villa Park
https://hospitality.arsenal.com/matchday-hospitality/tottenham-hotspur/packages/the-avenell/
£1700 per person, per match and sold out pretty much for the season.
Complimentary drinks including champagne, house spirits, beer, wine and soft drinks
I think they'd need to carry me out and provide a stomach pump at full time after i'd tried to get my money's worth.
Post by: Nev on September 19, 2023, 01:22:01 PM
To put corporate into the Holte once is a disgrace. To do it twice is unforgiveable.
As I keep saying though, it's not corporate, it's just much more expensive tickets with the ability to actually get served. Nobody's going to take a work client they want to impress to sit in the Holte. If you go to the similar type of areas at Spurs or Arsenal, it's just full of fans who can afford to have a nicer experience than people who can't afford it, and the club are banking on there being enough Villa fans who want to do similar.
Both Spurs and Arsenal have terrible atmospheres, to the extent that Arsenal now have to set up an “ultras” zone, where they try to engineer the very atmosphere that they wrecked. I know I sound like a stuck record but the owners will fuck around with the Holte at their own peril. They seem intent on driving a steamroller through something that is really important to thousands of proper Villa fans just to keep a minority - who can afford to fork out a few quid - happy.
That's pretty much it in a nutshell. I shudder when I think that in five years time a "club created" anthem could emerge at the Villa like that godawful thing they play at Woolwich....
Post by: Villan For Life on September 19, 2023, 01:22:12 PM
Post by: Nev on September 19, 2023, 01:24:49 PM
The package for the Arsenal - Villa game next April is already sold out out.
I'd imagine they are having a celebratory photo call at the training ground right now if their behaviour at the end of a bog standard 1-0 victory is anything to go by.
Post by: aev on September 19, 2023, 01:26:28 PM
To put corporate into the Holte once is a disgrace. To do it twice is unforgiveable.
As I keep saying though, it's not corporate, it's just much more expensive tickets with the ability to actually get served. Nobody's going to take a work client they want to impress to sit in the Holte. If you go to the similar type of areas at Spurs or Arsenal, it's just full of fans who can afford to have a nicer experience than people who can't afford it, and the club are banking on there being enough Villa fans who want to do similar.
Both Spurs and Arsenal have terrible atmospheres, to the extent that Arsenal now have to set up an “ultras” zone, where they try to engineer the very atmosphere that they wrecked. I know I sound like a stuck record but the owners will fuck around with the Holte at their own peril. They seem intent on driving a steamroller through something that is really important to thousands of proper Villa fans just to keep a minority - who can afford to fork out a few quid - happy.
They do a cracking shoulder of lamb though.
Post by: dave.woodhall on September 19, 2023, 01:30:54 PM
The package for the Arsenal - Villa game next April is already sold out out.
That'll be LeeB and Risso.
Post by: Risso on September 19, 2023, 01:34:15 PM
The package for the Arsenal - Villa game next April is already sold out out.
That'll be LeeB and Risso.
I'll hopefully be there if my mate invites me again. Had a cracking day out in Islington last time, as always completely spoiled by having to go to the football. Home door-to-door in about 90 minutes as well.
Post by: chrisw1 on September 19, 2023, 01:58:49 PM
I shudder when I think that in five years time a "club created" anthem could emerge at the Villa like that godawful thing they play at Woolwich....I'm not so sure about that. A song by a local artist adopted by the fans.
It's hardly this monstrosity
Post by: Clampy on September 19, 2023, 02:01:12 PM
I shudder when I think that in five years time a "club created" anthem could emerge at the Villa like that godawful thing they play at Woolwich....I'm not so sure about that. A song by a local artist adopted by the fans.
It's hardly this monstrosity
What the fuck is that?
Post by: PeterWithe on September 19, 2023, 02:04:25 PM
Post by: Somniloquism on September 19, 2023, 02:06:12 PM
After listening to that I'm coming around to the thinking that 'My Lovely Horse' was an unappreciated classic.
I spotted the Intercity 125 called My Lovely Horse on the sidings outside Crewe a few weeks ago on a work trip to Glasgow/
Post by: chrisw1 on September 19, 2023, 02:08:47 PM
Not quite sure tbh. I was looking for a song that I think was called 'hey Aston Villa' but this came up instead. Fantastic isn't it?I shudder when I think that in five years time a "club created" anthem could emerge at the Villa like that godawful thing they play at Woolwich....I'm not so sure about that. A song by a local artist adopted by the fans.
It's hardly this monstrosity
What the fuck is that?
Post by: Hairbandinho on September 19, 2023, 02:36:34 PM
I think he's in for a rude awakening.
Post by: astonvilla82 on September 19, 2023, 02:47:17 PM
He's American. That's the corporate culture in general.There may have won the War of Independence, but this is a harder battle
I think he's in for a rude awakening.
Post by: Clampy on September 19, 2023, 08:39:00 PM
Not quite sure tbh. I was looking for a song that I think was called 'hey Aston Villa' but this came up instead. Fantastic isn't it?I shudder when I think that in five years time a "club created" anthem could emerge at the Villa like that godawful thing they play at Woolwich....I'm not so sure about that. A song by a local artist adopted by the fans.
It's hardly this monstrosity
What the fuck is that?
The lyrics are fine, there's no problem there.
Post by: Percy McCarthy on September 20, 2023, 03:11:20 AM
I shudder when I think that in five years time a "club created" anthem could emerge at the Villa like that godawful thing they play at Woolwich....I'm not so sure about that. A song by a local artist adopted by the fans.
It's hardly this monstrosity
What the fuck is that?
My opposite number at work made that.
Post by: RamboandBruno on September 20, 2023, 07:00:58 AM
The club, Heck and his cronies seem however to be taking huge gambles and risks here. This ‘giant awakens’ shite, seems to symbolise their belief that our current upward trajectory is a permanent or long term state of affairs. Liverpool and Man Utds success has been built on decades of on the field success, Arsenal to a lesser extent, helping to propel them to become world wide entities, Man City’s success on huge unparalleled oil money. I love the Villa but we have none of this and whilst I don’t like to think about it, there is a possibility that Emery leaves in 2,3, 4 years and we go back to being bang average or worse. That bloody tent in the Aston car park will be an interesting experience then.
Given all of that and despite the waiting list, it seems stupid in the extreme to start to alienate the bulk of match day supporters who will never pay for hospitality. Taking facilities and options away without any prior warning and leaving the rest of the facilities to rot. Seems the most short sighted thing from people who will float in and out of the club in a year or two.
Post by: ChicagoLion on September 20, 2023, 07:26:31 AM
Everything they do now is going to be viewed cynically because of the piss poor way they have gone about communicating.
Post by: aev on September 20, 2023, 08:47:39 AM
You got a free program, free beers at half time (pre poured). Once pre poured beers had gone, it was a pay bar.
Post by: chrisw1 on September 20, 2023, 09:02:06 AM
That is the point Rambo, they could increase revenues without pissing everyone off. They have made the fatal mistake of losing trust whilst making no attempt to improve the facilities for the vast majority.Agreed. Tap the low-hanging fruit, there's literally thousands of supporters wanting to spend money every week and unable to because of piss poor facilities and service.
Everything they do now is going to be viewed cynically because of the piss poor way they have gone about communicating.
Post by: LeeB on September 20, 2023, 09:05:13 AM
That is the point Rambo, they could increase revenues without pissing everyone off. They have made the fatal mistake of losing trust whilst making no attempt to improve the facilities for the vast majority.Agreed. Tap the low-hanging fruit, there's literally thousands of supporters wanting to spend money every week and unable to because of piss poor facilities and service.
Everything they do now is going to be viewed cynically because of the piss poor way they have gone about communicating.
Yeah, but I think ignoring the required improvements is part of plan, reduce basic tickets to just that and pay through the nose for anything resembling adequate service, the kind of Ryanair model without the cheap tickets in the first place.
Post by: chrisw1 on September 20, 2023, 09:07:59 AM
Post by: London Villan on September 20, 2023, 09:09:33 AM
The Arsenal season tickets that we had at work were £3,500 each.
You got a free program, free beers at half time (pre poured). Once pre poured beers had gone, it was a pay bar.
Did you have to allocate a name for each match by phone, while waiting for 30 minutes on the phone because you can't do it online?
Post by: Ads on September 20, 2023, 09:10:18 AM
At my nephews birthday on Sunday and I was chatting to a few mates who are season ticket holders at Anfield and the things they were saying about the stand to our left from the Anfield Road, might as well have been lifted from here. Same issues as with the Witton, the same that used to exist in the main stand. It's taken them the thick end of 10 years to sort 50% of it out and they're a tourist cash cow.
Shows the scale of the job in hand for what has fundamentally been 20 years of commercial neglect. They absolutely need to improve the upper Holte, amongst other concourses. The North is going to be remedied more dramatically, but Terrace View, Holte Suite being done first wrankles, as our exprience worsens. But they will do it all, because they're not going to leave cash on the table.
Post by: Holte L2 on September 20, 2023, 09:14:14 AM
That is the point Rambo, they could increase revenues without pissing everyone off. They have made the fatal mistake of losing trust whilst making no attempt to improve the facilities for the vast majority.Agreed. Tap the low-hanging fruit, there's literally thousands of supporters wanting to spend money every week and unable to because of piss poor facilities and service.
Everything they do now is going to be viewed cynically because of the piss poor way they have gone about communicating.
Yeah, but I think ignoring the required improvements is part of plan, reduce basic tickets to just that and pay through the nose for anything resembling adequate service, the kind of Ryanair model without the cheap tickets in the first place.
If that is the plan, Heck will be gone within 18 months.
Post by: aev on September 20, 2023, 09:17:22 AM
The Arsenal season tickets that we had at work were £3,500 each.
You got a free program, free beers at half time (pre poured). Once pre poured beers had gone, it was a pay bar.
Did you have to allocate a name for each match by phone, while waiting for 30 minutes on the phone because you can't do it online?
Nope, and we got escalator travel thrown in.
Post by: London Villan on September 20, 2023, 09:20:11 AM
With the leaders we have in place I'm guessing the returns have all been calculated. Would spending a couple of million upgrading the Holte's regular fan facilities offer the same return as the cost of implementing the Terrace View. I doubt it would.
Post by: RamboandBruno on September 20, 2023, 09:25:14 AM
I dont see it like that. You're not going to change behaviours of people like me who want to spend, but have given up, by effectively maintaining the status quo or worsening it. You provide better opportunities to spend for all, as Tottenham have, Everton will and Liverpool are slowly doing.
At my nephews birthday on Sunday and I was chatting to a few mates who are season ticket holders at Anfield and the things they were saying about the stand to our left from the Anfield Road, might as well have been lifted from here. Same issues as with the Witton, the same that used to exist in the main stand. It's taken them the thick end of 10 years to sort 50% of it out and they're a tourist cash cow.
Shows the scale of the job in hand for what has fundamentally been 20 years of commercial neglect. They absolutely need to improve the upper Holte, amongst other concourses. The North is going to be remedied more dramatically, but Terrace View, Holte Suite being done first wrankles, as our exprience worsens. But they will do it all, because they're not going to leave cash on the table.
I hope your right Ads, as things will be more palatable then. One of the issues at the moment is the lack of communication or from the notes of chap who went to the FAB, the seeming disregard for the experience of the average punter, including taking options away without any care or thought. It comes across rightly or wrongly that they really couldnt give a shite about the majority, which is strange and risky on their part.
Post by: Risso on September 20, 2023, 09:31:04 AM
Post by: garyellis on September 20, 2023, 09:37:23 AM
Rinsing people because of an uptick in demand is very short term thinking. They could create a permanant increase in turnover by simply improving what's on offer at Villa Park for the majority of fans.I agree with the sentiment but its more than an uptick in demand
Post by: chrisw1 on September 20, 2023, 09:47:45 AM
Rinsing people because of an uptick in demand is very short term thinking. They could create a permanant increase in turnover by simply improving what's on offer at Villa Park for the majority of fans.
They could do both. Much as I think the Terrace View is in the wrong place, the reality is there's still a decent sized concourse remaining in the upper Holte. It wouldn't have taken a huge investment to replace / improve the lost facilities and give it a bit of a tidy-up.
Post by: Nev on September 20, 2023, 10:10:07 AM
Post by: chrisw1 on September 20, 2023, 10:14:45 AM
The Lower Grounds will open its doors to a fan-focused experience, which will include food and drinks as part of the package, for the first time against Brighton and Hove Albion on Saturday, September 30.
Located in the former Holte Suite, the Lower Grounds will be open from three hours before kick-off and up to 90 minutes post-match, supporters will be able to take advantage of all-you-can-eat street food as well as a range of beers, wines and soft drinks* while mingling with former players and watching pre-match build-up, interviews and classic matches on large media screens in a convivial atmosphere.
The package will include seats in the Trinity Road Stand or the Doug Ellis Upper and a matchday programme.
Existing season ticket holders can purchase the package as a bolt-on while they may also be bought on a match-by-match basis. An opening offer for the Brighton game is as follows...
Single match package v Brighton - £120 (including VAT)
Season ticket holder bolt-on v Brighton - £60 (including VAT)
To enquire now please contact the Premium team on 0330 314 1322 or email premium@avfc.co.uk.
*Alcoholic beverages available from two-and-a-half hours before kick-off and up to one hour post-match.
Post by: chrisw1 on September 20, 2023, 10:17:19 AM
Post by: AlexAlexCropley on September 20, 2023, 10:21:01 AM
Post by: Chico Hamilton III on September 20, 2023, 10:24:15 AM
Post by: langleylions on September 20, 2023, 10:25:04 AM
Post by: luke95 on September 20, 2023, 10:25:04 AM
Post by: ChicagoLion on September 20, 2023, 10:26:23 AM
Post by: Dave P on September 20, 2023, 10:29:04 AM
Single match package v Brighton - £120 (including VAT)
Season ticket holder bolt-on v Brighton - £60 (including VAT)
A few questions.
1. As season ticket holders who already have a seat, it'll cost £60 for a buffet?
2. These prices seem to be an introductory price for the Brighton game. No doubt these will go up for future games?
3. No kids concessions?
Post by: chrisw1 on September 20, 2023, 10:33:28 AM
Chip & pin in the toilets before season ends .Enhance your match day experience with access to luxury wood-spice scented water closets, with luxury toilet paper, soft hand towels and a complimentary spray of Kouros on your way out - all at a very reasonable season ticket bolt on price of £150 per season (inc VAT) or £10 (inc VAT) on a match by match basis
Post by: Risso on September 20, 2023, 10:41:30 AM
Chip & pin in the toilets before season ends .Enhance your match day experience with access to luxury wood-spice scented water closets, with luxury toilet paper, soft hand towels and a complimentary spray of Kouros on your way out - all at a very reasonable season ticket bolt on price of £150 per season (inc VAT) or £10 (inc VAT) on a match by match basis
Kouros? Sign me up! Make it YSL Jazz in the black and white bottles and I'll take two.
Post by: pauliewalnuts on September 20, 2023, 10:43:07 AM
Post by: Des Little on September 20, 2023, 10:44:26 AM
Post by: chrisw1 on September 20, 2023, 10:45:14 AM
Unfortunately Jazz is a £2.00 per match additional fee but the club is considering adding Paco Rabanne as an option at no additional charge.Chip & pin in the toilets before season ends .Enhance your match day experience with access to luxury wood-spice scented water closets, with luxury toilet paper, soft hand towels and a complimentary spray of Kouros on your way out - all at a very reasonable season ticket bolt on price of £150 per season (inc VAT) or £10 (inc VAT) on a match by match basis
Kouros? Sign me up! Make it YSL Jazz in the black and white bottles and I'll take two.
edit - Paulie beaten me to the punch.
Post by: RamboandBruno on September 20, 2023, 10:50:03 AM
Paco Rabanne and Kouros, the smell of lack of success with women in my teenage years.
It’ll be lynx, no expense spared from the premium team
Post by: chrisw1 on September 20, 2023, 10:53:46 AM
Or new Insignia, for one all over smell.Paco Rabanne and Kouros, the smell of lack of success with women in my teenage years.
It’ll be lynx, no expense spared from the premium team
Post by: VillaTim on September 20, 2023, 11:07:30 AM
I'm working with Ali Babas and the off licence next door to offer a £50 all you can eat & drink package to rival this. More news as it breaks.Battered Sausage chips and scratchings and a 4 pack of white stripe
Post by: RamboandBruno on September 20, 2023, 11:12:03 AM
Or new Insignia, for one all over smell.Paco Rabanne and Kouros, the smell of lack of success with women in my teenage years.
It’ll be lynx, no expense spared from the premium team
The possibilities are endless, Im quite excited
Post by: Clampy on September 20, 2023, 11:13:27 AM
Post by: Drummond on September 20, 2023, 11:14:14 AM
Or new Insignia, for one all over smell.Paco Rabanne and Kouros, the smell of lack of success with women in my teenage years.
It’ll be lynx, no expense spared from the premium team
Denim. For the man who doesn't have to try too hard.
Post by: chrisw1 on September 20, 2023, 11:18:35 AM
Got to be Old Spice or Brut surely?Yes, tbf nothing beats the great smell of Brut.
Post by: AlexAlexCropley on September 20, 2023, 11:23:00 AM
Post by: VillaTim on September 20, 2023, 11:26:06 AM
Post by: Des Little on September 20, 2023, 11:27:36 AM
Drakkar Noir for me
This, and Azzaro
Post by: Mister E on September 20, 2023, 11:32:20 AM
I dont see it like that. You're not going to change behaviours of people like me who want to spend, but have given up, by effectively maintaining the status quo or worsening it. You provide better opportunities to spend for all, as Tottenham have, Everton will and Liverpool are slowly doing.Good summary of where we are. The clubs need to build the commercial revenue if we want success. Our revenue bears no comparison with the clubs we're trying to compete with. And that is the modern game in a sentence!
At my nephews birthday on Sunday and I was chatting to a few mates who are season ticket holders at Anfield and the things they were saying about the stand to our left from the Anfield Road, might as well have been lifted from here. Same issues as with the Witton, the same that used to exist in the main stand. It's taken them the thick end of 10 years to sort 50% of it out and they're a tourist cash cow.
Shows the scale of the job in hand for what has fundamentally been 20 years of commercial neglect. They absolutely need to improve the upper Holte, amongst other concourses. The North is going to be remedied more dramatically, but Terrace View, Holte Suite being done first wrankles, as our experience worsens. But they will do it all, because they're not going to leave cash on the table.
It's the large s.t. waiting list that they believe rationalises their approach: if I dump my s.t. at the end of this season - a distinct possibility - someone else will buy it and accept the then-current reality.
Rinsing people because of an uptick in demand is very short term thinking. They could create a permanant increase in turnover by simply improving what's on offer at Villa Park for the majority of fans.Totally agree: this is the bit I find so weird - that by improving the current offering they will encourage more people to buy more, having come into the ground earlier than they used to!
I arrive 3 hours early to get parked and then have a long hang-around till the doors open - with the Holte Suite gone, I'll be forced go in earlier to get out of the rain / have a slash / etc; or, go elsewhere (someone mentioned the Aston Tavern and that sounds like a good option).
Post by: VillaTim on September 20, 2023, 11:56:02 AM
Post by: Marlon From Bearwood on September 20, 2023, 11:58:10 AM
I walked past the Witton Arms on Saturday and for the first time ever there was a big queue to get in (a knock on effect of the Holte Suite being closed, no doubt).
Post by: RamboandBruno on September 20, 2023, 12:18:12 PM
A mate of mine uses the Aston Tavern - it’s £5 entry now! In fairness, he said it’s now less crowded as a consequence.
I walked past the Witton Arms on Saturday and for the first time ever there was a big queue to get in (a knock on effect of the Holte Suite being closed, no doubt).
A work colleague with his group of mates, always used the holte suite at half time and for an hour after each game. This season they have been using the Witton Arms since it got done up and went home support only. He said it was really good. Might convince my 13 year old its the way forwards
Post by: VillaTim on September 20, 2023, 12:20:44 PM
Post by: dave.woodhall on September 20, 2023, 12:21:56 PM
Post by: Bad English on September 20, 2023, 12:25:19 PM
I hope some of the punters will do a 'reel' or something. Can't wait to see the spread.
Post by: Mister E on September 20, 2023, 01:23:10 PM
The conspiracy theorist in me wonders if the Witton Arms owners somehow got wind of these developments before they decided to go upmarket.It seems entriely likely, Dave.
Post by: Clark W Griswold on September 20, 2023, 01:24:56 PM
All you can eat 'street' food. So frozen, deep-fried/ microwaved industrial fare then.
I hope some of the punters will do a 'reel' or something. Can't wait to see the spread.
I think it means anything collected from the street outside and deep fried. So maybe a bit of squirrel or rabbit, if you're lucky a whole fox.
Post by: pauliewalnuts on September 20, 2023, 01:30:49 PM
All you can eat 'street' food. So frozen, deep-fried/ microwaved industrial fare then.
I hope some of the punters will do a 'reel' or something. Can't wait to see the spread.
I think it means anything collected from the street outside and deep fried. So maybe a bit of squirrel or rabbit, if you're lucky a whole fox.
As it's in Aston, that could include old sofas, bags of rubbish and the occasional 25 year old microwave dumped by fly tippers.
Post by: VillaTim on September 20, 2023, 01:32:38 PM
Post by: chrisw1 on September 20, 2023, 01:59:09 PM
Pissed up football fans and a buffet . What could possibly go wrongI suspect the coke-snorting pissheads will find a better way to spend their £60.00
Post by: Sexual Ealing on September 20, 2023, 03:15:36 PM
Post by: London Villan on September 20, 2023, 03:39:29 PM
We did a load of work for a macaroni-based street food vendor - loads of good reviews, decent following and ultimately bought out by an investor.
However, when asking him about how he made it, expecting a story about handed-down recipes from an Italian grandmother - he told me "nah, we just buy 3kg bags of macaroni from Bookers"
Post by: VillaTim on September 20, 2023, 03:42:28 PM
think you just answered your own question therePissed up football fans and a buffet . What could possibly go wrongI suspect the coke-snorting pissheads will find a better way to spend their £60.00
Post by: Mister E on September 20, 2023, 03:48:07 PM
I wonder whether someone has shown Chris Heck this chart: https://twitter.com/KieranMaguire/status/1704485545273933920Not a massive surprise, though, is it?
Post by: Clampy on September 20, 2023, 03:53:41 PM
think you just answered your own question therePissed up football fans and a buffet . What could possibly go wrongI suspect the coke-snorting pissheads will find a better way to spend their £60.00
In what way?
Post by: RamboandBruno on September 20, 2023, 04:02:23 PM
think you just answered your own question therePissed up football fans and a buffet . What could possibly go wrongI suspect the coke-snorting pissheads will find a better way to spend their £60.00
He didnt ask a question?
Post by: Marlon From Bearwood on September 20, 2023, 04:10:52 PM
The conspiracy theorist in me wonders if the Witton Arms owners somehow got wind of these developments before they decided to go upmarket.It seems entriely likely, Dave.
Now that the Witton Arms is home fans only, is there no longer an ‘away pub’?
You occasionally get the odd away fan in the Yew Tree but I wouldn’t class that as an away pub.
Post by: Nev on September 20, 2023, 04:50:35 PM
The conspiracy theorist in me wonders if the Witton Arms owners somehow got wind of these developments before they decided to go upmarket.It seems entriely likely, Dave.
Now that the Witton Arms is home fans only, is there no longer an ‘away pub’?
You occasionally get the odd away fan in the Yew Tree but I wouldn’t class that as an away pub.
The Bartons gets plenty of away supporters, I remember West Ham all but taking over the bar and have seen many other fans in there. All generally well behaved it has to be said.
Post by: VillaTim on September 20, 2023, 04:51:59 PM
think thats the away pub nowThe conspiracy theorist in me wonders if the Witton Arms owners somehow got wind of these developments before they decided to go upmarket.It seems entriely likely, Dave.
Now that the Witton Arms is home fans only, is there no longer an ‘away pub’?
You occasionally get the odd away fan in the Yew Tree but I wouldn’t class that as an away pub.
Post by: edgysatsuma89 on September 21, 2023, 01:05:32 AM
All you can eat 'street' food. So frozen, deep-fried/ microwaved industrial fare then.
I hope some of the punters will do a 'reel' or something. Can't wait to see the spread.
Give me one shot at this and they'll up the price in no time. I'm very much a 'challenge accepted push myself to a heart attack' kind of guy when I see 'all you can eat'.
Post by: edgysatsuma89 on September 21, 2023, 01:08:57 AM
Ahh street food - the modern "seen you coming" emperors new clothes.
We did a load of work for a macaroni-based street food vendor - loads of good reviews, decent following and ultimately bought out by an investor.
However, when asking him about how he made it, expecting a story about handed-down recipes from an Italian grandmother - he told me "nah, we just buy 3kg bags of macaroni from Bookers"
I'm always fascinated when people choose mac 'n' cheese when out and about. It has such a low ceiling, it can simply never be THAT good. It's just stodge, yeah maybe sometimes you just want stodge but don't get ripped off for it, it's not worth it.
Post by: Percy McCarthy on September 21, 2023, 01:57:04 AM
Ahh street food - the modern "seen you coming" emperors new clothes.
We did a load of work for a macaroni-based street food vendor - loads of good reviews, decent following and ultimately bought out by an investor.
However, when asking him about how he made it, expecting a story about handed-down recipes from an Italian grandmother - he told me "nah, we just buy 3kg bags of macaroni from Bookers"
Let me take you by the hand and lead you through the streets of Digbeth and Hockley, I’ll show you something to make you change your mind.
Buddha Belly, Original Patty Men, Flying Cows, Meat Meets Bun.
Post by: edgysatsuma89 on September 21, 2023, 02:00:02 AM
Ahh street food - the modern "seen you coming" emperors new clothes.
We did a load of work for a macaroni-based street food vendor - loads of good reviews, decent following and ultimately bought out by an investor.
However, when asking him about how he made it, expecting a story about handed-down recipes from an Italian grandmother - he told me "nah, we just buy 3kg bags of macaroni from Bookers"
Let me take you by the hand and lead you through the streets of Digbeth and Hockley, I’ll show you something to make you change your mind.
Buddha Belly, Original Patty Men, Flying Cows, Meat Meets Bun.
There are some great ones, I've eaten from 3 of those you have mentioned. I have also eaten from some shit ones but they are generally outweighed.
Post by: Axl Rose on September 21, 2023, 04:22:03 AM
Ahh street food - the modern "seen you coming" emperors new clothes.
We did a load of work for a macaroni-based street food vendor - loads of good reviews, decent following and ultimately bought out by an investor.
However, when asking him about how he made it, expecting a story about handed-down recipes from an Italian grandmother - he told me "nah, we just buy 3kg bags of macaroni from Bookers"
Let me take you by the hand and lead you through the streets of Digbeth and Hockley, I’ll show you something to make you change your mind.
Buddha Belly, Original Patty Men, Flying Cows, Meat Meets Bun.
There are some great ones, I've eaten from 3 of those you have mentioned. I have also eaten from some shit ones but they are generally outweighed.
Buddha Belly is amazing. Probably the best Thai food I've had outside of Thailand.
Post by: London Villan on September 21, 2023, 05:39:06 AM
Ahh street food - the modern "seen you coming" emperors new clothes.
We did a load of work for a macaroni-based street food vendor - loads of good reviews, decent following and ultimately bought out by an investor.
However, when asking him about how he made it, expecting a story about handed-down recipes from an Italian grandmother - he told me "nah, we just buy 3kg bags of macaroni from Bookers"
Let me take you by the hand and lead you through the streets of Digbeth and Hockley, I’ll show you something to make you change your mind.
Buddha Belly, Original Patty Men, Flying Cows, Meat Meets Bun.
Agreed, we are lucky to have some amazing ones local to us, but I’m not overly confident the club will pick the quality ones.
Post by: Des Little on September 21, 2023, 06:25:55 AM
Post by: ChicagoLion on September 21, 2023, 07:54:53 AM
Not a chance the club will use an established DDC vendor, they’ll do it in house, and it’ll be like the dinner hall in Butlins.or a prison canteen.
Post by: Des Little on September 21, 2023, 10:10:10 AM
Post by: Nev on September 21, 2023, 10:13:57 AM
Post by: London Villan on September 28, 2023, 06:01:47 PM
Post by: dave.woodhall on September 28, 2023, 08:17:48 PM
Did i read somewhere that the follow-up this is happening tonight?
Indeed it was.
Post by: London Villan on September 28, 2023, 08:25:31 PM
Post by: Holte L2 on September 28, 2023, 08:52:20 PM
Ahh street food - the modern "seen you coming" emperors new clothes.
We did a load of work for a macaroni-based street food vendor - loads of good reviews, decent following and ultimately bought out by an investor.
However, when asking him about how he made it, expecting a story about handed-down recipes from an Italian grandmother - he told me "nah, we just buy 3kg bags of macaroni from Bookers"
Let me take you by the hand and lead you through the streets of Digbeth and Hockley, I’ll show you something to make you change your mind.
Buddha Belly, Original Patty Men, Flying Cows, Meat Meets Bun.
Spot on Percy! I do love a Greidys Chicken too.
Post by: jon collett on September 28, 2023, 09:49:57 PM
Post by: Percy McCarthy on September 29, 2023, 12:06:38 AM
Probably best if supporters refused to get compromised in this way - and insist on meaningful two way communication - but people like to claim they are in the know and feel important I guess.
I disagree. I want people in there who know their stuff and can point out to the club where they’re going wrong,
Post by: astonvilla82 on September 29, 2023, 06:23:13 AM
well saidProbably best if supporters refused to get compromised in this way - and insist on meaningful two way communication - but people like to claim they are in the know and feel important I guess.
I disagree. I want people in there who know their stuff and can point out to the club where they’re going wrong,
Post by: LeeB on September 29, 2023, 12:57:03 PM
Ahh street food - the modern "seen you coming" emperors new clothes.
We did a load of work for a macaroni-based street food vendor - loads of good reviews, decent following and ultimately bought out by an investor.
However, when asking him about how he made it, expecting a story about handed-down recipes from an Italian grandmother - he told me "nah, we just buy 3kg bags of macaroni from Bookers"
Let me take you by the hand and lead you through the streets of Digbeth and Hockley, I’ll show you something to make you change your mind.
Buddha Belly, Original Patty Men, Flying Cows, Meat Meets Bun.
Shout for The Meat Shack too, better than the Patty Men in my book.
Post by: London Villan on September 30, 2023, 07:16:24 PM
Post by: Risso on September 30, 2023, 07:50:11 PM
When are the minutes going to be released?
Apparently the club have to give their say so. Which to me is a load of bollocks.
Post by: dave.woodhall on September 30, 2023, 07:55:12 PM
When are the minutes going to be released?
Apparently the club have to give their say so. Which to me is a load of bollocks.
Sorry, I'll try harder for you next time.
Post by: Risso on September 30, 2023, 08:00:25 PM
When are the minutes going to be released?
Apparently the club have to give their say so. Which to me is a load of bollocks.
Sorry, I'll try harder for you next time.
There was no criticism of you intended or implied there Dave, I just saw something on VT that said they couldn't discuss anything that was discussed until the club gave the go ahead. I appreciate you going along on our behalf.
Post by: dave.woodhall on September 30, 2023, 08:20:58 PM
When are the minutes going to be released?
Apparently the club have to give their say so. Which to me is a load of bollocks.
Sorry, I'll try harder for you next time.
There was no criticism of you intended or implied there Dave, I just saw something on VT that said they couldn't discuss anything that was discussed until the club gave the go ahead. I appreciate you going along on our behalf.
Fair does. The reason the minutes aren't published sooner isn't anything to do with club approval, but rather that they have to be verified and typed up, which is best done by club staff, then released rather than just coming out from half a dozen sources, each with their own interpretation of what was said.
Post by: London Villan on September 30, 2023, 08:22:39 PM
Post by: Risso on September 24, 2024, 02:05:28 PM
Post by: Demitri_C on September 24, 2024, 03:50:54 PM
When are the minutes going to be released?
Apparently the club have to give their say so. Which to me is a load of bollocks.
Sorry, I'll try harder for you next time.
There was no criticism of you intended or implied there Dave, I just saw something on VT that said they couldn't discuss anything that was discussed until the club gave the go ahead. I appreciate you going along on our behalf.
Fair does. The reason the minutes aren't published sooner isn't anything to do with club approval, but rather that they have to be verified and typed up, which is best done by club staff, then released rather than just coming out from half a dozen sources, each with their own interpretation of what was said.
Dave has there ever been a instance when the club have typed wrong info or left parts out?
I cant imagine they would include heavily critical info from the fans aboutvthe club hence the question?
Thanks for keeping us updated
Post by: dave.woodhall on September 24, 2024, 08:40:13 PM
Apparently the minutes the club produced of the last meeting have been rejected by whoever was chairing it on the fans side, and have been sent back to them. Have you heard anything to this effect Dave?
No.