Chris Heck - President of Business Operations

[Lastfootstamper]

Re the current/ongoing state of the catering on offer to the hoi polloi. Our owners have been here for over 5 years. Do you not think if anything was going to improve there'd be at the very least some tiny green shoots of progress by now?

They. Don't. Care.

[astonvilla82]

Re the current/ongoing state of the catering on offer to the hoi polloi. Our owners have been here for over 5 years. Do you not think if anything was going to improve there'd be at the very least some tiny green shoots of progress by now?

They. Don't. Care.

Trouble is if it's not bought to there attention until recently, they probably think everything is hunky dory,we may moan about it on social media which I would guess they wouldn't really read

[Lastfootstamper]

In five years nobody's mentioned the catering?

[pauliewalnuts]

Ha ha, the catering has been complained about, to them, for literally decades I reckon.

It's like saying "I went for a pint in that crooked house pub the other day, and didn't notice it had been demolished". They can not fail to know it's been a problem for years.

[astonvilla82]

Complaints may be made but if this is not acted upon by lower management and not passed onto senior management, they wouldn't know

[pauliewalnuts]

General Krulak, the actual highest level of management we had at the time, was very much made aware of it continually on here.

The club ran a survey on it less than a year ago.

There's zero chance they don't know about it.

[Des Little]

Of course they know. It’s been on the agenda at the Fans Advisory Board meetings for yonks. They just don’t give two fcuks.

[astonvilla82]

Of course they know. It’s been on the agenda at the Fans Advisory Board meetings for yonks. They just don’t give two fcuks.

Then what's the point of having a FAB if they don't listen

[Percy McCarthy]

Dave said they still don't think they did anything wrong with the league cup pricing, despite it being the smallest crowd I can remember at VP for a few years.  If they aren't prepared to learn from mistakes then I fear for them getting things right in the future.

Financially speaking, 40,000 people paying £20 a ticket doesn't bring in as much money as 23,000 paying £40 a ticket. If all they're looking at is the bottom line, then the Everton game was probably quite successful.

Maybe, but somewhere close to a sell-out we might have won.

[AV84]

Dave said they still don't think they did anything wrong with the league cup pricing, despite it being the smallest crowd I can remember at VP for a few years.  If they aren't prepared to learn from mistakes then I fear for them getting things right in the future.

Financially speaking, 40,000 people paying £20 a ticket doesn't bring in as much money as 23,000 paying £40 a ticket. If all they're looking at is the bottom line, then the Everton game was probably quite successful.

Maybe, but somewhere close to a sell-out we might have won.

Yeah, but I'm just talking about cold hard cash. Would a win and an away tie in Exeter have brought in much more cash?

[dave.woodhall]

I've always said that the best scam ever pulled at Villa was Ellis making supporters think he cared as much about the Villa as they did. The idea that we have to rinse every last penny "in order to compete" is catching it up.

[tomd2103]

I've always said that the best scam ever pulled at Villa was Ellis making supporters think he cared as much about the Villa as they did. The idea that we have to rinse every last penny "in order to compete" is catching it up.

I agree that it is nonsense Dave.  Compete with who?  Manchester City and their bottomless pit of money?  Think we would need a bit more than a a converted suite at £60 a go to do that. 

[VILLA MOLE]

At some point they have to realise  this is not the best way to extract every penny out of a captive market

[Lastfootstamper]

Of course they know. It’s been on the agenda at the Fans Advisory Board meetings for yonks. They just don’t give two fcuks.

Then what's the point of having a FAB if they don't listen

It lets us think they're listening.

[AV84]

I've always said that the best scam ever pulled at Villa was Ellis making supporters think he cared as much about the Villa as they did. The idea that we have to rinse every last penny "in order to compete" is catching it up.

I agree that it is nonsense Dave.  Compete with who?  Manchester City and their bottomless pit of money?  Think we would need a bit more than a a converted suite at £60 a go to do that.

Compete with the teams around us in the table to qualify for Champions League, which gets us €15.6 million, and an extra €2.5mil for every group game we win (930k for a draw), along with TV money. Do it a couple of years in a row and we're looking at bigger and better sponsorship deals, kit deals, other advertising deals.