Chris Heck - President of Business Operations

[Skerra]

In the past, if the Club put my ticket up for re-sale, it always sold. They’ve obviously changed the system and now have to sell out their extortionate tickets first. If that’s the case, it’s just another kick in the teeth for us supporters, sorry no, I meant customers!!

[ChicagoLion]

In the past, if the Club put my ticket up for re-sale, it always sold. They’ve obviously changed the system and now have to sell out their extortionate tickets first. If that’s the case, it’s just another kick in the teeth for us supporters, sorry no, I meant customers!!

Consumers!
We have to mentally separate our club and what it stands for from the cheapskate activity that now seems to pervade it’s contact with supporters.

[rob_bridge]

Only tickets showing as available yesterday and this morning was LG/TV types. I also saw someone that couldn't go today saying the club hadn't made their seat available to buy through the resale option.

They don’t unless the LG TV sell out.

That is pretty disgraceful.  My ticket has never failed to sell on the few times I've put it up, but if they're now adopting that approach it becomes entirely unworkable.  I thought previously they stopped selling TV & LG a few days before and then sold the seats as standard.  Have they now stopped doing that in an attempt to squeeze a few more GA+ sales?

That is shite for people like me who can't get to many games but sometimes can nab a spare from season ticket non attendee - Leicester and Forest last season were 2 such instances.

[Drummond]

It just encourages people to shift tickets on to mates etc. That and the black market.

[Gareth]

It just encourages people to shift tickets on to mates etc. That and the black market.

Absolutely this, why bother trying to use their system that is not designed to help the customer

[LeeS]

Paulie, can only speak for myself but my pension doesn’t get me that far in London or Brum come to that. I was there when Villa could nowhere fill the ground but, alas, if they go ahead with 10% or more increases, my long, long support at the ground will have to sadly come to an end. So, not because I don’t want to renew my season ticket but rather being priced out of it.

Isn't the state pension going up by 8.5% this year? Along with the 10% last year too. I'm not being flippant, that is a serious question. That must help some pensioners, surely. Especially with fuel prices coming down.

[VillaTim]

It just encourages people to shift tickets on to mates etc. That and the black market.

You can't really sell on the black market unless you're willing to trust somebody with your plastic card ST and then hope they send it you back afterwards.

[London Villan]

Transfer the ticket to another reference and they send you an eticket which you can then share.

[Flamingo Lane]

As a matter of interest, does anyone know how many Claret members there are? I'm one, and am expecting a big increase in the membership fee this summer.

[DB]

As a matter of interest, does anyone know how many Claret members there are? I'm one, and am expecting a big increase in the membership fee this summer.

I am and so is my son. Good value at the moment, as he loves the bits he gets when he renews.
Prob will go up or they may tier it.

[Des Little]

It just encourages people to shift tickets on to mates etc. That and the black market.

Exactly this.  I wouldn't be impressed missing out on the resale money because of Purslow/Heck's vanity project at all.

[algy]

As a matter of interest, does anyone know how many Claret members there are? I'm one, and am expecting a big increase in the membership fee this summer.

Yeah - me and my dad are members then we share another between the 3 kids. OK paying whatever it works out as - about £100 a season IIRC - so that we can all sit together and so on.

Hope it doesn't go up by much. It's affordable at the moment, but it is a big lump to find on top of tickets.

[frank black]

Paulie, can only speak for myself but my pension doesn’t get me that far in London or Brum come to that. I was there when Villa could nowhere fill the ground but, alas, if they go ahead with 10% or more increases, my long, long support at the ground will have to sadly come to an end. So, not because I don’t want to renew my season ticket but rather being priced out of it.

Isn't the state pension going up by 8.5% this year? Along with the 10% last year too. I'm not being flippant, that is a serious question. That must help some pensioners, surely. Especially with fuel prices coming down.

It does, but the frozen personal allowance results in getting it in one hand and it being taken from the other. Yes it’s extra money overall, but many are now paying tax whereas they weren’t before.
Anyhow, there are wealthy pensioners and also those that can’t afford it. A tough choice to be made by the club when it comes to concessions and looking at the way “entertainment” is charged in general, I’d expect most concessions to cease at some point. Probably just be some kids prices and that it.

[LeeS]

Paulie, can only speak for myself but my pension doesn’t get me that far in London or Brum come to that. I was there when Villa could nowhere fill the ground but, alas, if they go ahead with 10% or more increases, my long, long support at the ground will have to sadly come to an end. So, not because I don’t want to renew my season ticket but rather being priced out of it.

Isn't the state pension going up by 8.5% this year? Along with the 10% last year too. I'm not being flippant, that is a serious question. That must help some pensioners, surely. Especially with fuel prices coming down.

It does, but the frozen personal allowance results in getting it in one hand and it being taken from the other. Yes it’s extra money overall, but many are now paying tax whereas they weren’t before.
Anyhow, there are wealthy pensioners and also those that can’t afford it. A tough choice to be made by the club when it comes to concessions and looking at the way “entertainment” is charged in general, I’d expect most concessions to cease at some point. Probably just be some kids prices and that it.

Excellent point about the tax, Frank.

This whole thing about ticket process is driven by PSR. It is yet another unintended consequence - that it forces clubs like ours to price out their loyal fans. I bet no-one thought of that. Just like another recently invented "solution", VAR, I'd just ditch it and accept that sometimes clubs got into difficulty.

[Dr Butler]

Transfer the ticket to another reference and they send you an eticket which you can then share.

this is exactly what I do when I cannot make a game(usually midweek) works a treat.


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