Season Tickets

[Mister E]

Which is what I initially did, but nothing happened. However, after turning the phone the opposite way round (ie screen to the reader)...it worked no problem

Mine was the opposite: presented the screen to the reader, nothing; flipped it round and 'bingo'!
And, on my Google Pixel the ticket is still in the wallet ready for next time.

[olaftab]

Sooner we introduce season ticket Voucher books the better. Much better technology.

[VillaTim]

Sooner we introduce season ticket Voucher books the better. Much better technology.

The club shop could then sell a variety of official, club branded covers for supporters to purchase thus generating an additional income stream .

[Gareth]

Email sent to fan complaints - waited a couple of days to calm down and be considered but got more vexed by the club not even appearing to acknowledge there had been a problem so was still typing angry :-)

[Risso]

Email sent to fan complaints - waited a couple of days to calm down and be considered but got more vexed by the club not even appearing to acknowledge there had been a problem so was still typing angry :-)

And rightly so.

[Risso]

Copy in Heck as well: christopher.heck@avfc.co.uk

[Sexual Ealing]

Copy in Heck as well: christopher.heck@avfc.co.uk

This is good advice. Whenever I complain to shite companies I always cc the CEO (I know Heck isn't the CEO, but it's his fault). It always resolves the issue quite quickly.

[ChicagoLion]

Copy in Heck as well: christopher.heck@avfc.co.uk

Bounced

[Border villan]

Copy in Heck as well: christopher.heck@avfc.co.uk

This is good advice. Whenever I complain to shite companies I always cc the CEO (I know Heck isn't the CEO, but it's his fault). It always resolves the issue quite quickly.

Not so sure of including Heck as I could see a scenario where your season ticket could mysteriously be unavailable next year.

[SaddVillan]

Just to rub salt in the wounds.

https://www.avfc.co.uk/news/2024/august/27/Ticketing-details-for-2024-25/

prAVda banging on about tickets for future games.

No mention of Saturday’s debacle outside and inside the ground, the cause(s) or what's being done to prevent a reoccurrence.

It's almost  Soviet in the way the club seems to be operating - if we don't mention or acknowledge it - then it never happened.

[Ads]

They should apologise and that apology shouldn't be a drinks voucher you can't be bothered to queue for. But the club continuing to operate by selling match tickets shouldn't be an excuse to lose one's mind.

[SaddVillan]

Copy in Heck as well: christopher.heck@avfc.co.uk

This is good advice. Whenever I complain to shite companies I always cc the CEO (I know Heck isn't the CEO, but it's his fault). It always resolves the issue quite quickly.

Not so sure of including Heck as I could see a scenario where your season ticket could mysteriously be unavailable next year.

Heck's clearly seen as a successful operator by NSWE which is why they brought him in from Philly. But I don't know that many people who've risen to the top by being nice.

I've got several email addresses that I use whenever I want to complain anonymously. ST holders might want to consider getting one if they want to fire off an inventive laden complaint.

By responding to the problems as they have -  without an acknowledgement or apology to GA supporters it's 100% certain that goodwill towards the club will fast disappear,  quicker than urine down a properly functioning bog

[Ads]

Nobody is reading a sweary email rant of complaint and doing anything but laughing at you.

[HolteL4]

This is from the Cub / Claret members thread -

fancomplaints@avfc.co.uk

It's a waste of time emailing fan complaints, when I did they replied to me with an answer that was nothing to do with the complaint that I made and when I replied with saying I'm not sure what email they were replying to because it certainly wasn't replying to the one I sent I've had no reply back

[Sexual Ealing]

Nobody is reading a sweary email rant of complaint and doing anything but laughing at you.

Especially the people monitoring the complaint account. They can't help you anyway. Go way above their heads, don't swear and demonstrate that you're at least as clever as they are.