Season Tickets

[Gareth]

Serious question……did the technology fail, were the card readers genuinely not working, or was it the person trying to  get in ?

Genuinely, the guy in front on me couldn’t get the reader to read his phone, he held the queue up for about a minute.
It was because he was holding his phone the wrong way round DESPITE being told hold how to present his phone to the reader.
Multiply that by 20 or 30 people out of few hundred at each gate and there’s the problem.


They should have a clear diagram outside the entry door showing how to present your phone to reader, that would help.

Was a mixture, in front of me there were 2 that needed that diagram, 1 whose plastic card didn’t work and 1 who had to be let through because the turnstile wouldn’t acknowledge the wallet.

[Richard E]

Probably would have helped if when a guy in front of me was having difficulty with his ticket there had been someone there to assist, rather than two security people in high viz jackets simply giving him vacant expressions.

[Meanwood Villa]

Took me over half hour into Witton Lane Upper which meant I missed the (delayed) kick off. There were several hundred, if not thousands, still on Witton Lane when I got in. Queue was far too slow moving. Not sure where the blame lies but not good enough.

[chrisw1]

I’ve defended the club quite a lot on this thread, but what happened yesterday was disgusting.  I think the club can identify time of entry and anyone who couldn’t get in before ko should get a significant part refund.

Tbh I still don’t think it would have made any difference if the tickets were emailed weeks earlier or not, but even so this shambles cannot be repeated.

As for swimming in piss in the Holte toilets, that’s an easy fix but still unacceptable.

[andyh]

Serious question……did the technology fail, were the card readers genuinely not working, or was it the person trying to  get in ?

Genuinely, the guy in front on me couldn’t get the reader to read his phone, he held the queue up for about a minute.
It was because he was holding his phone the wrong way round DESPITE being told hold how to present his phone to the reader.
Multiply that by 20 or 30 people out of few hundred at each gate and there’s the problem.


They should have a clear diagram outside the entry door showing how to present your phone to reader, that would help.

Have you got a part time job as Chief of Propaganda for the club? Not even Chris Heck himself would go to these embarrassing lengths to defend the club, and blame the fans.

Whatever.

I’m not ‘blaming the fans’.
I’m saying that if a few people hold up the queue becuse they can’t hold their phones properly, then that’s going to have a massive knock on effect with the rest of queue.


The fact the gates weren’t open earlier, is a massive fuck up by the club and it could have turned serious or nasty. That’s a massive issue they need to make sure never happens again.

But however you cut it, the season ticket NFC technology works, which was many people’s worry.

It is the organisation and late opening of the gates which was a shitshow.

[andyh]

Ooops. Double,post

[dorsetvillian]

A guy in front of me in trying to get in the upper Holte let his 7 year old go through first no problem but his phone didn't seem to work. Kid was crying. We had to tell stewards what was happening and make sure they looked the child. It seemed about 1 in 3 were having problems at the scanner.

[chrisw1]

I thought the atmoshpere was practically non-existent today, a bit weird for the first home game against a big team like Arsenal. It didn't help that the ground was a third empty 10 minutes before kick off I guess.

I don’t know how you can say that.  At times it was hurting my ears in the Holte upper.

[andyh]

I thought the atmoshpere was practically non-existent today, a bit weird for the first home game against a big team like Arsenal. It didn't help that the ground was a third empty 10 minutes before kick off I guess.

I don’t know how you can say that.  At times it was hurting my ears in the Holte upper.

The atmosphere was incredible at times. I think the safe standing has made it even better.

[LeeB]

Serious question……did the technology fail, were the card readers genuinely not working, or was it the person trying to  get in ?

Genuinely, the guy in front on me couldn’t get the reader to read his phone, he held the queue up for about a minute.
It was because he was holding his phone the wrong way round DESPITE being told hold how to present his phone to the reader.
Multiply that by 20 or 30 people out of few hundred at each gate and there’s the problem.


They should have a clear diagram outside the entry door showing how to present your phone to reader, that would help.

Serious answer - I work in technology mate and have used these things many times before. They failed, showed as access denied, and we had to generate the code instead.

[andyh]

Serious question……did the technology fail, were the card readers genuinely not working, or was it the person trying to  get in ?

Genuinely, the guy in front on me couldn’t get the reader to read his phone, he held the queue up for about a minute.
It was because he was holding his phone the wrong way round DESPITE being told hold how to present his phone to the reader.
Multiply that by 20 or 30 people out of few hundred at each gate and there’s the problem.


They should have a clear diagram outside the entry door showing how to present your phone to reader, that would help.

Serious answer - I work in technology mate and have used these things many times before. They failed, showed as access denied, and we had to generate the code instead.

Me too Lee. So we know that there are always issues on a new rollout. I’d argue that 90% had their phones read correctly, first time, so as far as  results are concerned, that’s a pass.

But, the real world experience  of waiting in massive queues is crap and horrible and scary for some.
They need to get ALL of the gates open earlier to prevent a massive build up and backlog of crowds like yesterday.

[Ads]

I had to switch to the QR Code too. Last week I just needed to tap my phone generally in the direction of the reader to get in. Didn't seem to work this time, so reverted to the code.

[VillaTim]

The game kicked off bout 5 mins late , was it linked to the queues outside .

[andyh]

I had to switch to the QR Code too. Last week I just needed to tap my phone generally in the direction of the reader to get in. Didn't seem to work this time, so reverted to the code.

Is that the QR code that’s on the membership,card in the app ?
So is that like a backup up way of getting in if the ST doesn’t read ?

If so, I didn’t know that and wondered why we had that QR code thing.

[Ads]

No, in the wallet. There's a button at the bottom below your season ticket that says show code.