Season Tickets

[Chico Hamilton III]

Queued up for about half a hour, got in 10 minutes late and then had to paddle through piss from the overflowing urinals in the lower Holte. £130 for an adult and under 21! Fucking shambles!!! Just got home.

[Gareth]

Has there been any explanation or apology issued by the club? Or is the usual level of contempt for the GA’s? We should be grateful that they let us queue up outside

[ChicagoLion]

Got to our usual entrance for the upper trinity at about 5pm, shorter queues than usual through the turnstiles no problem and at my seat for about 5:15 after watching the TVs for about 5 mins. Was there a problem elsewhere?

total shit show Witton Lane, arrived 1 hour before kick off missed the first 15 minutes, despite being told by some posters there was nothing to worry about.

[Kimaster1976]

Been going since the mid 80's and season ticket holder for many a long year too. I thought the whole "experience" today was a total shit show from start to finish. I'm generally against us moving from Villa Park......but I really don't think this stadium is fit for purpose anymore.

Oh and to top it off they have now changed the beer in the stadium you got a choice of Carlsberg, Carlsberg or errrr Carlsberg.

[andyh]

Got to our usual entrance for the upper trinity at about 5pm, shorter queues than usual through the turnstiles no problem and at my seat for about 5:15 after watching the TVs for about 5 mins. Was there a problem elsewhere?

total shit show Witton Lane, arrived 1 hour before kick off missed the first 15 minutes, despite being told by some posters there was nothing to worry about.

I arrived for gate P of the Witton an hour before kickoff.
The queues and crowds were huge.
But, I was in the ground within 30 mins.

We knew it was going to be carnage, but everyone said it was because the new ticketing system would be the problem, whereas in fact, the problem was due to most entry gates not opening till 4:35 becuse of lack of stewards.

The ground was pretty full at 5:30 so the ticketing system was obviously working..

And I’m not being dismissive about the people who experienced problems with uploading or using their tickets. Of course it’s frustrating and annoying.

We all agree the club should have sent them weeks ago, but, yesterday’s fiasco was about gates not being open,  not the technology.

If we expect an apology from the club, I think we might be waiting a long time.
I’d go so far as to say they might br a little pleased with themselves this morning.

They went ‘big bang’ on a brand new system, got off to a rocky start, and still had over 40k in the stadium by kick off time.

[RamboandBruno]

Queued up for about half a hour, got in 10 minutes late and then had to paddle through piss from the overflowing urinals in the lower Holte. £130 for an adult and under 21! Fucking shambles!!! Just got home.

We got to the ground about 4.20ish and none of the turnstiles on the Witton Road or Holte were open. They opened about 4.30 and we were in about 20 mins later. It wasn’t, but could of been dangerous with that many people trying to get in at the same time. Considering we were amongst the first tranche of supporters in the lower Holte, how the urinals were over flowing with piss by about 4.50pm beggers belief really and looked scabby as anything.

[Demitri_C]

Sounds like a absolute shambles. Dont know who is responsible but that is nkt a good way to treat people who are paying a lot of money to come watch games

[john e]

Due to cancelled trains (animals on the line ffs) and traffic problems on M6 I arrived at the Doug stand at 5.35 there were still big queues waiting to get in but not in M block so straight in

we downloaded the ST’s (3) to various wallets and they all worked so pleased with that

looks like we might have picked the right game to be late for

[LeeB]

Got to our usual entrance for the upper trinity at about 5pm, shorter queues than usual through the turnstiles no problem and at my seat for about 5:15 after watching the TVs for about 5 mins. Was there a problem elsewhere?

total shit show Witton Lane, arrived 1 hour before kick off missed the first 15 minutes, despite being told by some posters there was nothing to worry about.

I arrived for gate P of the Witton an hour before kickoff.
The queues and crowds were huge.
But, I was in the ground within 30 mins.

We knew it was going to be carnage, but everyone said it was because the new ticketing system would be the problem, whereas in fact, the problem was due to most entry gates not opening till 4:35 becuse of lack of stewards.

The ground was pretty full at 5:30 so the ticketing system was obviously working..

And I’m not being dismissive about the people who experienced problems with uploading or using their tickets. Of course it’s frustrating and annoying.

We all agree the club should have sent them weeks ago, but, yesterday’s fiasco was about gates not being open,  not the technology.

If we expect an apology from the club, I think we might be waiting a long time.
I’d go so far as to say they might br a little pleased with themselves this morning.

They went ‘big bang’ on a brand new system, got off to a rocky start, and still had over 40k in the stadium by kick off time.

The gates were open but the technology was failing to work in the way they'd told us it would, certainly in the queue I was in.

[Gareth]

Got to our usual entrance for the upper trinity at about 5pm, shorter queues than usual through the turnstiles no problem and at my seat for about 5:15 after watching the TVs for about 5 mins. Was there a problem elsewhere?

total shit show Witton Lane, arrived 1 hour before kick off missed the first 15 minutes, despite being told by some posters there was nothing to worry about.

I arrived for gate P of the Witton an hour before kickoff.
The queues and crowds were huge.
But, I was in the ground within 30 mins.

We knew it was going to be carnage, but everyone said it was because the new ticketing system would be the problem, whereas in fact, the problem was due to most entry gates not opening till 4:35 becuse of lack of stewards.

The ground was pretty full at 5:30 so the ticketing system was obviously working..

And I’m not being dismissive about the people who experienced problems with uploading or using their tickets. Of course it’s frustrating and annoying.

We all agree the club should have sent them weeks ago, but, yesterday’s fiasco was about gates not being open,  not the technology.

If we expect an apology from the club, I think we might be waiting a long time.
I’d go so far as to say they might br a little pleased with themselves this morning.

They went ‘big bang’ on a brand new system, got off to a rocky start, and still had over 40k in the stadium by kick off time.

The gates were open but the technology was failing to work in the way they'd told us it would, certainly in the queue I was in.

Snap-was an absolute farce

When it works the turnstiles will be better than previous ones but in the queue I was in it was 50/50 for working not working

[andyh]

Serious question……did the technology fail, were the card readers genuinely not working, or was it the person trying to  get in ?

Genuinely, the guy in front on me couldn’t get the reader to read his phone, he held the queue up for about a minute.
It was because he was holding his phone the wrong way round DESPITE being told hold how to present his phone to the reader.
Multiply that by 20 or 30 people out of few hundred at each gate and there’s the problem.


They should have a clear diagram outside the entry door showing how to present your phone to reader, that would help.

[Chico Hamilton III]

  I’d go so far as to say they might br a little pleased with themselves this morning

They probably didn’t hear a couple of thousand Villa fans singing “what they fuck is going on” outside the ground at 5.40. Lucky it wasn’t raining or there wasn’t an early goal or the fans stuck in queues and missing the game would probably have been less good humoured

[Clampy]

The queues were enormous on the Trinty Road. Had to queue for about 10 minutes at the top of the Holte steps.

[Risso]

Serious question……did the technology fail, were the card readers genuinely not working, or was it the person trying to  get in ?

Genuinely, the guy in front on me couldn’t get the reader to read his phone, he held the queue up for about a minute.
It was because he was holding his phone the wrong way round DESPITE being told hold how to present his phone to the reader.
Multiply that by 20 or 30 people out of few hundred at each gate and there’s the problem.


They should have a clear diagram outside the entry door showing how to present your phone to reader, that would help.

Have you got a part time job as Chief of Propaganda for the club? Not even Chris Heck himself would go to these embarrassing lengths to defend the club, and blame the fans.

[Richard E]

Also, the lack of stewards wasn’t an act of god beyond the control of the club.