Season Tickets

[TCFKAE2]

Email received/downloaded to Google Wallet where it shows as "Season Ticket 2024-25"; if I then open it to see the Barcode it says "23/24" at the bottom (below the Barcode.) Can't see it in the App - presumably an updated Android App will be rolled out sometime later this week (as per the Season Ticket link email) which will enable it to be loaded into the App/be interesting to see if that version references "23/24"... Guess I'll try to get in early on Saturday in case there are issues in which case I'll need to get a ticket printed... Happy days!

So does mine, though you possibly have two dots at the bottom of the screen. Swipe right and the 24-25 ST should appear (might appear!).
You can delete or archive the 23/24 ST, so it doesn't happen again. UTV

Thanks Russ/sorted! Will delete the old version to prevent drama at the gate when I forget...

[Ads]

No Ads. I have no issue with Google Wallet but the app and its interface /connection to the ticket section is unfit for purpose.

Fair enough, but you don't need the app, although I've downloaded it as I wouldn't mind seeing if push notifications give me team news.

[Bad English]

CT I have emailed the ticket office and 'tweeted' @AVFCSupport about the staging login issue and other app issues.

[AV82EC]

Yep I swapped to using the Digital ST last year as soon as they made it available, meaning I don’t have to remember to carry around yet another piece of pointless plastic. Loved the fact the Euro and Cup tickets were all electronic as well.

[DeKuip]

Luddite? I have no problem with progress and having my season ticket on a phone, I just can’t think where the phone box is on Trinity Road, and what number I have to dial in there to get it to print my ticket out.

[Bad English]

No Ads. I have no issue with Google Wallet but the app and its interface /connection to the ticket section is unfit for purpose.

Fair enough, but you don't need the app, although I've downloaded it as I wouldn't mind seeing if push notifications give me team news.

You do get push notifications, for example 'Martinez signs new long-term contract' just now. :-)

[AV82EC]

My AVFC app was showing last seasons ST even after downloading this seasons. I logged out of the App, deleted it from my device, then reloaded it and signed in again and Voilà…new ST was there and all sorted. Suggest that may be an option for several people who appear to be struggling.

[simboy]

I'm not sure how it's disorganised. You're told you're going to be emailed. Some people start to recieve emails. I had mine a couple of hours ago, my son's an hour later, other members of the family not just yet.

You remind me of clients who get a letter telling them what's going on, but instead of reading it, they call our staff to ask what's going on.

Because AVFC and technology mix so well together. Or were you lucky enough to have had your card properly activated last year?

 Still room to be a shitshow ... and we only pay £850 for the privilege

Good news for you that they're moving to digital so that problem wont occur again.

of course - no digital tech on the ST last year, no sireee - how could i be so dumb - it was magic beans that switched it on after i queued up. Phew. 

I had my season ticket in digital last year too. Like all the European games. And West Ham's from the weekend. I don't get the moaning, at all. People are making themselves sound like tedious luddites.

those that know me personally would very much agree with your description.

Every time I see technology to "upgrade" things it has "gliches" - in my work there's a thing called common platform  ... its useless, replacing a very user friendly interface and a significant part of the senior workforce refuse to use it, so we are all going back to the other system.

I suspect the moaning comes from an abysmal customer service approach from the club as much as the technology. Lets face it, we paid in June for the privilege of receiving an email a game into the season. What was to stop them sending said email out, say four weeks beforehand? The European tickets i got were all sent to me months in advance. I presume yours were too? My away ones I still had to queue up for, umm, physical tickets.

Tell me how do i transfer my ticket if i cannot go? 

[Towser]

Our emails just arrived even though we received physical cards yesterday

[Ads]

I personally don't consider getting the thing I need to get into the ground on Saturday, today, as appalling customer service. What on earth do I need my season ticket for in July?

[simboy]

Because i paid for it in June.

[Ads]

So?

[AV82EC]

Our emails just arrived even though we received physical cards yesterday

Yiu still get both even with a physical card.

[Nii Lamptey]

Just received my email. Ridiculously simple - Hit the Download button, click 'add' on the screen that pops up. Done!

All ready to go in my Apple Wallet, and finally entered the 21st century and freed from the shackles of having to carry my 'real wallet' around with me! 

[Des Little]

I’m looking forward to the day that all this pant pissing will be over with. I’ve honestly never known a bigger fuss over nothing in my life. Ridiculous