Season Tickets

[Ads]

From a customer point view, it's annoying. From a contractual point of view, they're fine. You're effectively a bailee in possession of the season ticket anyway, the club own title to it. The form you receive it in, is discretionary. If I'm the company and looking to digitise, I wouldn't be subverting my own policy en masse unless I really I had to (such as the elder gentleman). In fact they specifically state exceptional circumstances and "I prefer a plastic card" isn't going to qualify.

You've expressly agreed to a condition of the contract on purchase that it's digital too.

The club is basically doing what you agreed for them to do. That you didn't read the contract is why I can afford to go watch the club. Huzzah!

[VillaTim]

I've heard nothing either way yet . I live in hope.

[Villafirst]

I've received an email from the club accepting my request for a physical card. Also, no charge for it either.

[sid1964]

I have not yet received any email about my request for a physical card.

[Risso]

From a customer point view, it's annoying. From a contractual point of view, they're fine. You're effectively a bailee in possession of the season ticket anyway, the club own title to it. The form you receive it in, is discretionary. If I'm the company and looking to digitise, I wouldn't be subverting my own policy en masse unless I really I had to (such as the elder gentleman). In fact they specifically state exceptional circumstances and "I prefer a plastic card" isn't going to qualify.

You've expressly agreed to a condition of the contract on purchase that it's digital too.

The club is basically doing what you agreed for them to do. That you didn't read the contract is why I can afford to go watch the club. Huzzah!

I don’t think it was mentioned, until the end of the process and after payment was taken.

[Ads]

Nobody reads the T&Cs (until now). It will have been updated prior to the renewal period, as they're not particularly hefty additions.

Interestingly, or not, Max Stokes style Vloggers are in breach of conditions of the agreement too given they monetise via third party sites on YouTube.

[Risso]

I did, it wasn’t in there.

[Dogtanian]

From a customer point view, it's annoying. From a contractual point of view, they're fine. You're effectively a bailee in possession of the season ticket anyway, the club own title to it. The form you receive it in, is discretionary. If I'm the company and looking to digitise, I wouldn't be subverting my own policy en masse unless I really I had to (such as the elder gentleman). In fact they specifically state exceptional circumstances and "I prefer a plastic card" isn't going to qualify.

You've expressly agreed to a condition of the contract on purchase that it's digital too.

The club is basically doing what you agreed for them to do. That you didn't read the contract is why I can afford to go watch the club. Huzzah!

I don’t think it was mentioned, until the end of the process and after payment was taken.

You can very well argue that you had a reasonable expectation that a physical card would be offered, and that the club is not offering the service you thought you were paying for.

Consumer rights are in your favour, especially having bought the ticket online.

But then the easiest solution for the club is to let you out of your contract and refund your money…

[Risso]

I'm not a lawyer, but I've read and signed enough contracts to know that you can't unilaterally try to impose terms after the contract has been entered into, and you also can't just terminate it unless there's something like a cooling off period or a breach of the terms by the other side.

[Dogtanian]

It’s not really a term though. They never said you would get a card, you’ve assumed it. They haven’t made it clear you wouldn’t get a card either.

It’s not a breach of contract, but you are protected as a consumer if you are sold something that isn’t what you expected.

You’d easily be able to get out of that contract and get your money back as a consumer. But legally they’re under no obligation to change their service because you expected something different.

[Risso]

It’s not really a term though. They never said you would get a card, you’ve assumed it. They haven’t made it clear you wouldn’t get a card either.

It’s not a breach of contract, but you are protected as a consumer if you are sold something that isn’t what you expected.

You’d easily be able to get out of that contract and get your money back as a consumer. But legally they’re under no obligation to change their service because you expected something different.

Well no, they don't specifically state that you're getting a physical ticket, but then their terms and consitions are exactly the same as last year and in there they talk about duplicate tickets and tickets being lost or delayed in the post, which very strongly suggests that you'll be getting a physical ticket as usual. I certainly wouldn't want to be defending that in court, anyway!

[dalians umbrella]

Isn’t the easiest thing for the club to charge people £20 rather than refusing outright? Some people who have been refused are saying they don’t even have a smart phone, so how are they meant to enter the stadium?

[Villafirst]

Too much reliance is placed on technology. Fans shouldn't have to justify any request for a physical card. It's almost pointless taking a mobile phone anywhere near the stadium on match days as the wifi is virtually inaccessible on many networks.

[Ads]

There's no date/version on the website. It certainly has been updated as elements of the other T&Cs are explicit in their reference to 23/24 season.

[Clampy]

If you're willing to pay for a card, you should be able to get one, especially if the offer was there.