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Author Topic: Season Tickets  (Read 349616 times)

Online Somniloquism

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Re: Season Tickets
« Reply #2220 on: June 05, 2024, 11:39:52 AM »

As per the link exigo and Jane has posted, In not sure this is completely right. So in me and the kids situation, L2 row MM where we have for years has widened to encompass what would of been previously some of L1. L1 has as a result got smaller, but we have been moved into L1. We are going to be still on the same row, MM, but i just dont see how we will be occupying the same physical space. Our previous seats were about 8-10 seats in from the last set of stairs in the  holte lower on the right facing the pitch, the new seats look about 5 or 6 seats in from the stairs in the other direction. Thats nearly 20 odd seats space towards the corner of the Holte that I wouldn’t choose to sit in.


The stairs used to kink towards the left of the stand, now they seem to go straight up from the exit so that could be why it appears you are moved across more then you might have been, although as your seats would have been probably eaten up with the change in aisle, you would have been moved more then some. You are all in the rail seating area though so they might not be suitable for your needs which I would have thought the club would have communicated with you earlier anyway.

Offline Dogtanian

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Re: Season Tickets
« Reply #2221 on: June 05, 2024, 11:44:22 AM »
Something that has just clicked as well, there's a lounge area at end of the concourse in the Upper North that was opened up as extra space last season, but closed last game. Its directly below where the hospitality seats are located in the Upper North and above the ones in the lower tier.

I had a feeling that it was opened last season in a trial run for this.

How big was this space?

Online LeeB

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Re: Season Tickets
« Reply #2222 on: June 05, 2024, 11:48:46 AM »
Not huge, but it has its own toilets and bar already. It was dormant for ages, staff used to sneak in there to doss, then suddenly they opened it up and it helped relieve a bit of the crush down there and made it not impossible to a) get a drink and b) be able to lift your arms to drink it

Offline Dogtanian

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Re: Season Tickets
« Reply #2223 on: June 05, 2024, 11:52:45 AM »
They're fast running out of these areas they can do something with, I bet.

Offline Holte L2

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Re: Season Tickets
« Reply #2224 on: June 05, 2024, 12:53:58 PM »
Had to renew the old fashioned way, by phone

Wouldn’t let me do it online.

Did ask if it was a problem with the site or at my end.

They confirmed it’s an issue at the Villa end.

They are endeavouring to sort it.

In case others are having the same trouble.



My dad is having a nightmare.  Please can you drop me their number.

Offline dalians umbrella

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Re: Season Tickets
« Reply #2225 on: June 05, 2024, 01:05:36 PM »
The gangway behind us (as the last row previously) seems to have disappeared as well. Just rubbish by Villa.
Have you been moved or just the gangway filled in? 

If it's just the gangway moved, would you have preferred everyone in a block where gangways were moved were added to the 900 displaced seats and to re-apply in the free for all, or do you think it was better that people stayed broadly where they were?  It's a genuine question, as I imagine most would have preferred the latter.  If you prefer the latter, then is your issue with communication, which clearly could and should have been better, or do you think it's unreasonable for the club to evolve the seating plan?

I think it's different for people who have been split up or moved several rows or seats and I honestly don't know what the best answer for that would have been (accepting communication should have been better) but certainly, I think those that have been physically moved should get an independent relocation window with or just after the 900.

I definitely think it's unreasonable for the club to evolve the seating plan and only ambiguously tell people the day before renewal. I chose that seat about 20 years ago because it backed onto the gangway and was close to the aisle. Now it's in the middle of a block with about 14 seats to the aisle which isn't really ideal for someone with claustrophobia and anxiety issues.

If your anxiety and claustrophobia are long-standing and have a significant impact on your daily activities, they may qualify as disabilities under the equality act. In that case, the club might be committing indirect disability discrimination by moving you in this way. I wonder if you could contact the clubs disability officer for some advice in the first instance?

Offline cdbearsfan

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Re: Season Tickets
« Reply #2226 on: June 05, 2024, 01:43:06 PM »
If anyone is struggling to get past the payment screen on their phone, what eventually worked for me... was turning my screen sideways! It was the only way to make the "process payment" button appear. Judging by Twitter I wasn't the only idiot struggling with that.

Online LeeB

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Re: Season Tickets
« Reply #2227 on: June 05, 2024, 01:46:50 PM »
If anyone is struggling to get past the payment screen on their phone, what eventually worked for me... was turning my screen sideways! It was the only way to make the "process payment" button appear. Judging by Twitter I wasn't the only idiot struggling with that.

I've found that in the past.

Nice to see you again.

Offline cdbearsfan

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Re: Season Tickets
« Reply #2228 on: June 05, 2024, 01:51:07 PM »
👍🏼

Offline robleflaneur

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Re: Season Tickets
« Reply #2229 on: June 05, 2024, 02:11:31 PM »
If anyone is struggling to get past the payment screen on their phone, what eventually worked for me... was turning my screen sideways! It was the only way to make the "process payment" button appear. Judging by Twitter I wasn't the only idiot struggling with that.
Thank you for the great advice.This old fart managed to do it finally.

Offline UK Redsox

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Re: Season Tickets
« Reply #2230 on: June 05, 2024, 02:14:30 PM »
If anyone is struggling to get past the payment screen on their phone, what eventually worked for me... was turning my screen sideways! It was the only way to make the "process payment" button appear. Judging by Twitter I wasn't the only idiot struggling with that.
Thank you for the great advice.This old fart managed to do it finally.

See you in August then

Offline Ads

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Re: Season Tickets
« Reply #2231 on: June 05, 2024, 02:28:24 PM »
If anyone is struggling to get past the payment screen on their phone, what eventually worked for me... was turning my screen sideways! It was the only way to make the "process payment" button appear. Judging by Twitter I wasn't the only idiot struggling with that.

I am. I closed the website down as assumed it was a glitch and I've reopened it to be told payment is still being processed. Hopefully they'll resolve it.

Online ChicagoLion

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Re: Season Tickets
« Reply #2232 on: June 05, 2024, 02:33:06 PM »
Are you having to renew with a digital ST or can you order a card?

Offline Ads

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Re: Season Tickets
« Reply #2233 on: June 05, 2024, 02:38:40 PM »
Didn't give me an option but I've had a digital season ticket last year to go with my card. Still processing payment. Not sure what the issue is.

Offline VillaTim

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Re: Season Tickets
« Reply #2234 on: June 05, 2024, 03:12:01 PM »
Are you having to renew with a digital ST or can you order a card?
Digital. I believe there's an extra charge if you want plastic.

 


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