Season Tickets

[Paul.S]

On the supporter refused credit and not receiving notification of this and the terrace view conspiracy. One thing i would point out is that one of my roles in my job, is to manage my organisation’s direct debit payments from members and their are often lots of members who we haven’t been able to collect a payment, claim they have never had the notifications of this, even though there is absolutely no reason why they wouldn’t.

Aside from that, the way the Terrace View is being handled does stink to be honest, particularly being able to jump the que for away games amongst all the other issues.

I do think there is a problem with away game allocation. I completely understand the need for loyalty to those who follow Villa up and down the country every other week, but how do you break into that. Ive been a season ticket holder for donkeys, my kids too. My lads a teenager now and at an age when he wants to go to more away games with me, but its virtually impossible. Last year we went to Bolton and Man Utd in the league cup and then managed to get tickets to Spurs and Liverpool and friends couldn’t go, but obviously none of these go on our booking history. The ballot system is just too small.

Im getting on but my lad is the future in terms of home and away support for the club, so there needs to be a fairer way of allowing others some chance to break into the booking of away games. Maybe Ads idea of 5-10%, would be a better way, though i know he meant for euro cup away games.

The Terrace View and the whole way they are managing this process isn’t it.

I agree with loyalty being rewarded but I don’t think anyone could argue with allocating 10% of away tickets through a ballot. It seems a sensible solution to me.

[chrisw1]

For the first example, there is no 'Terrace View' area of seating.  The Trust really should get its facts right before sending these statements.

[chrisw1]

and I'd be the last person to defend the Terrace View, but aren't the away tickets coming from a corporate allocation that has always been there?  Unless this allocation has been increased then nothing has changed other than the feeling that people are jumping waiting list queues, when really all they're doing is buying entry-level corporate tickets?

[dave.woodhall]

It's a badly-written and anecdote-heavy statement. Saying that, there is clearly a lack of communication coming from the club and they could solve a lot of problems by answering some of the myths surrounding Terrace View - most notably whether it involves some form of preferential treatment with regards to away tickets.

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I contacted the Villa Ticket Support and was told to speak to Hospitality. The passing of the buck in such incidences would indicate a difficult answer to my question was required.

I cannot see how if the Terrace View was taking tickets from an existing pool of aways earmarked for hospitality already, that the 19 away criteria would be 300 more than can fit into Bournemouth's away end.

The idea that I'm now not guaranteed a ticket to Bournemouth away, despite a full card since Edward the Confessor was on the throne, gives me cause for anxiety.

Regarding the ballot, I meant for all away games. Likelihood is with Villa in Europe that you'll get a ticket regardless, as we've never been that well supported for the away games outside the big lads/lads/lads places like Prague and Hamburg.

[pauliewalnuts]

That Trust thing is so badly written, and as Woodhall said, it's very much "someone said this" rather than just itemising the complaints.

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It is. Drafting is a skilll, but then I suppose giving up your free time is too.

[dave.woodhall]

I contacted the Villa Ticket Support and was told to speak to Hospitality. The passing of the buck in such incidences would indicate a difficult answer to my question was required.

I cannot see how if the Terrace View was taking tickets from an existing pool of aways earmarked for hospitality already, that the 19 away criteria would be 300 more than can fit into Bournemouth's away end.

The idea that I'm now not guaranteed a ticket to Bournemouth away, despite a full card since Edward the Confessor was on the throne, gives me cause for anxiety.

Regarding the ballot, I meant for all away games. Likelihood is with Villa in Europe that you'll get a ticket regardless, as we've never been that well supported for the away games outside the big lads/lads/lads places like Prague and Hamburg.

It's a different world now, though. You can get to just about anywhere on a budget airline, and that's before factoring in the novelty value.

[RamboandBruno]

I contacted the Villa Ticket Support and was told to speak to Hospitality. The passing of the buck in such incidences would indicate a difficult answer to my question was required.

I cannot see how if the Terrace View was taking tickets from an existing pool of aways earmarked for hospitality already, that the 19 away criteria would be 300 more than can fit into Bournemouth's away end.

The idea that I'm now not guaranteed a ticket to Bournemouth away, despite a full card since Edward the Confessor was on the throne, gives me cause for anxiety.

Regarding the ballot, I meant for all away games. Likelihood is with Villa in Europe that you'll get a ticket regardless, as we've never been that well supported for the away games outside the big lads/lads/lads places like Prague and Hamburg.

Thanks for the clarification re your last paragraph, my initial mis-reading. As you say 5-10% for the ballot would at least give some other season ticket holders a chance.
Saying, all that, if the Terrace View has allowed another 300 jump the away game que, this all becomes mute anyway.

Other posters are right imo re some clarification from the club would go a long way.

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I contacted the Villa Ticket Support and was told to speak to Hospitality. The passing of the buck in such incidences would indicate a difficult answer to my question was required.

I cannot see how if the Terrace View was taking tickets from an existing pool of aways earmarked for hospitality already, that the 19 away criteria would be 300 more than can fit into Bournemouth's away end.

The idea that I'm now not guaranteed a ticket to Bournemouth away, despite a full card since Edward the Confessor was on the throne, gives me cause for anxiety.

Regarding the ballot, I meant for all away games. Likelihood is with Villa in Europe that you'll get a ticket regardless, as we've never been that well supported for the away games outside the big lads/lads/lads places like Prague and Hamburg.

It's a different world now, though. You can get to just about anywhere on a budget airline, and that's before factoring in the novelty value.

I dont think it was particularly costly with Vienna and we took around 250 both times. Issue there was flying from Brum in 2009 we had to go via Zurich, while in 2010 we had to fly out of Gatwick (same for Odense). I might be better served by Manchester now I live up this way.

You're probably right though that we'll get a big novelty factor early on at the least. The away game mid-December (assuming we get through the Play Off) will be one that may be of lower demand.

In terms of aways, I'll contact hospitality and feedback. I'm conflicted really, as I actually wouldn't mind the idea of somewhere to sit down and eat within the Upper Holte for night games, as I'm conscious of my lad and wanting him to eat properly. I'd rather not pay £50 a time for us both, but with the increased mid-week games, it's something I might consider. I also have a big issue of puppy dog eyes asking if he's going to Newcastle or Burnley etc etc and me having to tell him no. The reality is my dad is likely to still be going to away games we'll into his 120s at this rate...

[Risso]

I contacted the Villa Ticket Support and was told to speak to Hospitality. The passing of the buck in such incidences would indicate a difficult answer to my question was required.

I cannot see how if the Terrace View was taking tickets from an existing pool of aways earmarked for hospitality already, that the 19 away criteria would be 300 more than can fit into Bournemouth's away end.

The idea that I'm now not guaranteed a ticket to Bournemouth away, despite a full card since Edward the Confessor was on the throne, gives me cause for anxiety.

Regarding the ballot, I meant for all away games. Likelihood is with Villa in Europe that you'll get a ticket regardless, as we've never been that well supported for the away games outside the big lads/lads/lads places like Prague and Hamburg.

Well I don’t know exactly why, but I got 4 tickets for Newcastle last season, and none this, despite me going to more away games last season than I did the season before. I asked for an explanation but wasn’t given one, so the taking of existing corporate tickets for the new section is a distinct possibility.

[artvandelay]

There's a bit of a misunderstanding on the number of people in each category for away tickets. The 1420 the club state as being eligible at 19+ includes

 1) 10% of the Away capacity, which has been held back by the club since year dot, used to dole out to hospitality, players friends and family, away ballot winners, lions clubs, coach stewards etc. I expect the 'Terrace View' away tickets are taken out of this allocation.

2) the 1186 (by my calculation) of people who have been to all 19 away games

So for Bournemouth, everyone who went last year will be able to go this year, as that 10% in 1) will fluctuate

[VillaTim]

On the supporter refused credit and not receiving notification of this and the terrace view conspiracy. One thing i would point out is that one of my roles in my job, is to manage my organisation’s direct debit payments from members and their are often lots of members who we haven’t been able to collect a payment, claim they have never had the notifications of this, even though there is absolutely no reason why they wouldn’t.

Aside from that, the way the Terrace View is being handled does stink to be honest, particularly being able to jump the que for away games amongst all the other issues.

I do think there is a problem with away game allocation. I completely understand the need for loyalty to those who follow Villa up and down the country every other week, but how do you break into that. Ive been a season ticket holder for donkeys, my kids too. My lads a teenager now and at an age when he wants to go to more away games with me, but its virtually impossible. Last year we went to Bolton and Man Utd in the league cup and then managed to get tickets to Spurs and Liverpool and friends couldn’t go, but obviously none of these go on our booking history. The ballot system is just too small.

Im getting on but my lad is the future in terms of home and away support for the club, so there needs to be a fairer way of allowing others some chance to break into the booking of away games. Maybe Ads idea of 5-10%, would be a better way, though i know he meant for euro cup away games.

The Terrace View and the whole way they are managing this process isn’t it.

I agree with loyalty being rewarded but I don’t think anyone could argue with allocating 10% of away tickets through a ballot. It seems a sensible solution to me.

Agree but the number should be higher - say 25%.
There's loyalty recognition and also a fair recognition that it should not be the same faces EVERY away game

[dave.woodhall]

The counter-argument to that begins if you're one of the same faces.

[VillaTim]

The counter-argument to that begins if you're one of the same daces.

G
Yes agree it's a tricky one. Those who followed through thick and thin especially in the championship deserve recognition. But also it shouldn't be a closed shop. Difficult balance.