Season Tickets

[Exeter 77]

From the experience of last season the turnstile queues always seemed longer and slower moving for European games when everyone had separate printed or digital tickets on phones. The fact people arrived closer to kick off didn’t help though.

I wonder if that's a night game thing, though.

Probably. The traffic getting to midweek night games from South of the city centre was horrendous last season.

[olaftab]

My congratulations to the Ticket Office for this seamless launch. All information arrived on time as stated and cards loaded into Apple wallet within seconds. Brilliant work as expected from a class outfit that is Aston Villa.

[Risso]

Still no email…

[astonvilla82]

Looked at the QR code on the Villa app and turned off mobile and WiFi connection and the QR code constantly changes and was the same when using a old phone

[pauliewalnuts]

Looked at the QR code on the Villa app and turned off mobile and WiFi connection and the QR code constantly changes and was the same when using a old phone

I would imagine what happens is that your QR code is updated by some combination of a code set by the provider plus another element which does not require internet, like a date and time, for example.

So, for example, imagine if i sent you a non-changing barcode which decrypted to a password to let you into the match, like this:

"unaiemeryisgod"

If that entry code never changed, you could screen shot and pass that along to whoever you wanted, and they'd have entry. That would stop you selling your ticket, which obviously, makes Chris Heck and co sad.

If i wanted to stop you doing that, I could give you that code, but also make the code longer by appending the current time to the end, so if it was at the point of entry, 21-08-2024 14:50, that code could be updated to

"unaiemeryisgod210820241450"

... ie the original pass code plus the current date and time. I could update that code every 30 seconds, because the current time has changed, so the code has changed, so the QR changes, and it does so regardless of you having an internet connection or not.

When you tried entering the ground, the scanner could check if your decrypted QR code read "unaiemeryisgod" plus a representation of the current time minus 30 seconds or less.

I am using current time as an example here, but it could be any one of many possible 'seed' values which change regularly and don't require an internet connection. The app (Google Wallet or Apple Wallet or club app or whatever) will be built to have this capability baked in.

This is basically similar to how authenticator apps on your phone work for multi factor authentication for your email or whatever (which of course, everyone should always use, whenever they are an option).

I'll qualify the above by saying I do work in tech, but not in that field, so I am probably making massive generalisations here.

[BC54 VFC]

Wow, interesting!

[purpletrousers]

App updated. Selected “tickets” then “add to wallet”.
Added Seadon Ticket to phone wallet.
No fuss, no issue.   

Will see if under 14 plastic card has arrived when get home from Pembrokeshire. (Enjoyed spotting Villa shirts here!)

[VillaTim]

Looked at the QR code on the Villa app and turned off mobile and WiFi connection and the QR code constantly changes and was the same when using a old phone

encrypted ticket .

[PeterWithe]

I would imagine what happens is that your QR code is updated by some combination of a code set by the provider plus another element which does not require internet, like a date and time, for example.

Etc, etc

These white coated tech boffin Jonnies think of everything.

That’s very well explained, it must be because I understood it and I’m shit at technology. Thank you.

But the main positive I’m taking is that as I read it, once the ticket is in a wallet, any wallet, you are on velvet as it should always update to latest code.

[pauliewalnuts]

That’s very well explained, it must be because I understood it and I’m shit at technology. Thank you.

No worries. It's probably wrong, mind, as i said, it's not my patch.

[chrisw1]

Just a heads up for anyone looking for their ticket on the app.  When you open the ticket tab on the app, on my phone the main white screen says 'No Tickets Available'  However, if you look at the top of the screen the season ticket is there - it's a little blue box with your name on it.

Just thought I'd mention it as I didn't spot it as first and was thrown by the no tickets available message.

[Mister E]

Still no email…

same.

[Virgil Caine]

Still no email…

same.

I received mine yesterday, no problems and I had assumed they were sending them alphabetically which makes no sense if you haven't had yours yet Mr E. Perhaps then they are being sent according to date of application which would make sense as I thought you were hesitating in your purchase. Any road up we must meet up pre match one day Mr E assuming you get safe receipt of the season ticket.

[Risso]

Phoned the club. "We're having some technical issues, the email should be sent this evening or tomorrow."

Many thanks, that's massively reassuring. Should be sent tomorrow, the day before the game. Absolutely useless bastards.

[LeeB]

Phoned the club. "We're having some technical issues, the email should be sent this evening or tomorrow."

Many thanks, that's massively reassuring. Should be sent tomorrow, the day before the game. Absolutely useless bastards.

I reckon they're winding you up over the invoice situation.