Let them eat... anything

[Brend'Watkins]

It all seemed to fall apart when they went through the cost cutting under Shit shoes Tony’s tenure. The thing is, it’s not that difficult an issue to sort. As someone else intimated just get a specialist catering consultant on the case and it would be sorted quickly.

[LeeB]

Given the price hikes too it's unacceptable

[spartacuss]

Embarrassed to hear that Everton fans had to suffer twice over.  A public institution not supplying drinks in the away end in that ferocious heat is bordering on the criminal. I would have thought it was illegal under the Human Right Act? (Use it now before the Tories get rid of it...) I seriously think the club should formally apologise and provide some recompense to those fans. Our ground might be cramped in part because of its historic status compared with the modern, plastic 'super-bowls', but it is not some superannuated cowshed like some grounds we can think of.

[Risso]

Is there no way the pavements from the Witton/Trinity could be temporarily fenced off, with the area around the McGregor statue used as outside catering at half time? They do something similar at Leeds, and it works very well, although they don't have the issue of public roads both sides like we do.

[Marlon From Bearwood]

Talking of lost revenue, the queue just to get into the club shop stretched all the way across the car park, well over a hour before KO. Many people took one look at the queue and decided against it. Clearly not many people were aware of the small Matchday-only club shop near the Holte, judging by the small numbers there.

[London Villan]

Is there no way the pavements from the Witton/Trinity could be temporarily fenced off, with the area around the McGregor statue used as outside catering at half time? They do something similar at Leeds, and it works very well, although they don't have the issue of public roads both sides like we do.

Pre-match it's not far off this now on the Trinity side - the food/drink vans, the stage etc... I'm sure they could open up the space outside the Trinity turnstiles by the Mcgregor statue at half time to give fans a bit more space. Fine in the summer - not so good on cold winter's afternoon though.

[Des Little]

That's a good point.  The Trinity is gated off - why can't they keep the vans and kiosks open for half time if the gates are locked?

[Chico Hamilton III]

They open the gates at the back of the lower north at half time for people who want a smoke. Could easily flog some food and drink outside to relieve the ridiculous queues inside

[RamboandBruno]

Is there no way the pavements from the Witton/Trinity could be temporarily fenced off, with the area around the McGregor statue used as outside catering at half time? They do something similar at Leeds, and it works very well, although they don't have the issue of public roads both sides like we do.

I think these sort of innovations should be looked at definitely. However, there are fundamentals with the existing catering company that need to be either sorted out with that company, or by the club getting themselves out of the contract and into a new one.
The staff are never the same, so guessing the company we use has high turnover, low pay, low job security work, which is poor in the first instance in terms of the club being associated with that, if its true, but it also means that you have different staff (mostly teenagers) being thrown into it every week without seemingly knowing what to expect.
Im in danger of boring myself through repetition, but just research how much of each alcoholic drink is ordered pre game and at half time and pour loads of bloody pints! Same with having enough of each popular food item, have enough of that food a available! There also doesn’t seem to be any management or supervision of the catering stsff, in the lower holte at least, so those poor kids are left to flap about.
After my 25 min wait at half time for two soft drinks and a pint, the young girl then had to go off to find a plastic cup and pour my individual pint.

[London Villan]

Pay them a bonus of 20p for every pint pulled.

[Sexual Ealing]

Is there no way the pavements from the Witton/Trinity could be temporarily fenced off, with the area around the McGregor statue used as outside catering at half time? They do something similar at Leeds, and it works very well, although they don't have the issue of public roads both sides like we do.

I think these sort of innovations should be looked at definitely. However, there are fundamentals with the existing catering company that need to be either sorted out with that company, or by the club getting themselves out of the contract and into a new one.
The staff are never the same, so guessing the company we use has high turnover, low pay, low job security work, which is poor in the first instance in terms of the club being associated with that, if its true, but it also means that you have different staff (mostly teenagers) being thrown into it every week without seemingly knowing what to expect.
Im in danger of boring myself through repetition, but just research how much of each alcoholic drink is ordered pre game and at half time and pour loads of bloody pints! Same with having enough of each popular food item, have enough of that food a available! There also doesn’t seem to be any management or supervision of the catering stsff, in the lower holte at least, so those poor kids are left to flap about.
After my 25 min wait at half time for two soft drinks and a pint, the young girl then had to go off to find a plastic cup and pour my individual pint.

When I was a student I did one shift in a kiosk at Carrow Road. It was horrific. And the money was terrible. Norwich sacked their manager the same day for what I presume were unrelated reasons.

[SaddVillan]

Customer service and the customer experience are paramount in US sport.

Franchises and venues do their very best to wring every cent possible out of their punters.

I expect that matchday catering/shop sales is one area that NSWE will be looking at as an opportunity lost.

We're handicapped by the layout and spaces in the stands, but I doubt that we're doing the best we can.

Spurs with their 21st century ground are taking c.£1m a game from pies and pints on attendances of c. 63,000 - £15 a punters, then on an equivalent we should be looking for c.£600k.

I reckon we're miles off that given t

he archaic crap facilities, but surely we can do a whole lot better.

Catering was never our strong point. It's getting worse.

[Risso]

Another one in a long list of reasons for knocking the whole thing down and starting again somewhere else.

[Brend'Watkins]

Another one in a long list of reasons for knocking the whole thing down and starting again somewhere else.

Then you go and say something stupid like knocking the whole thing down and starting somewhere else In my best Ian Paisley voice...Never! Never! Never

[Risso]

Another one in a long list of reasons for knocking the whole thing down and starting again somewhere else.

Then you go and say something stupid like knocking the whole thing down and starting somewhere else In my best Ian Paisley voice...Never! Never! Never

Don't even care. Crap stands, terrible facilities, shit transport and general access, nothing in the local area, no parking. Apart from that though, it's great.