Let them eat... anything

[dave.woodhall]

A few ideas about the service industry in Aston.

https://heroesandvillains.info/2022/08/15/let-them-eat-anything/

[LeonW]

A few ideas about the service industry in Aston.

https://heroesandvillains.info/2022/08/15/let-them-eat-anything/

Is this a reflection of cost cutting or just bad organisation, Dave? Or both?

[dave.woodhall]

A few ideas about the service industry in Aston.

https://heroesandvillains.info/2022/08/15/let-them-eat-anything/

Is this a reflection of cost cutting or just bad organisation, Dave? Or both?

No idea.

[Bad English]

Great feed Dave.

[ChicagoLion]

I hope this gets to Purslow or better still the owners, because they should be extremely embarrassed.

[Ozzjim]

The catering partner at Villa doesn't take much googling. As said before,  this is a simple contract management discussion or re negotiation to sort.

[algy]

Great article.

Fully stocked vending machines with cold food (sandwiches, sausage rolls, crisps, sweets etc) would make a lot of sense if they're struggling to get the quantity or quality of staff in - might ease a little of the pressure.

Charging for tap water, even if there is some kind of legal loophole that allows them to, is utterly awful. It's a legal requirement *for a reason*, not a challenge to circumnavigate with lawyers.

[Flin5tone]

Good article. Hopefully this is read by the club

[RamboandBruno]

Really good read. The people who matter need to be aware of the total embarrassment going on in the service hatches on the concourses. Saturday may have been worse than usual because of the circumstances you describe Dave, but it is always bad, every game.

[darren woolley]

Great read Dave.

[Brend'Watkins]

The only time I can remember the Holte Concourse being anything like acceptable was during the Lerner years with their healthier offerings. Decent burgers, Pulled Pork baps and proper coffee. It didn’t take an age to get served for it either. For those who wanted chips, curry sauce or pies they were available too. The Holte suite opened up at half time for the purpose of selling pies was a welcome feature too. There was even a mobile chap with a tank of Heineken strapped to his back which made getting a relatively decent beer on draught very quick and easy. All that seems to have gone and replaced with a much worse service. In fact, it’s difficult to see how it could be any worse.

On Saturday at half time I could look from my seat into the concourse and observed the snaking queues. I stayed in my seat for the remainder of the game thirsty. It really needs sorting.

[sid1964]

Surely they could get a consultant in from a company that deals with catering at major events to sort out the various issues,

[ChicagoLion]

Surely they could get a consultant in from a company that deals with catering at major events to sort out the various issues,

There are plenty of event catering companies but Villa have hired a firm that are delivering at the lowest end of the spectrum.
Someone should get fired.

[cdward]

My 18yr old daughter who has been going to VP since she was 5, surprised me recently when she told me "Hi-Ho Aston Villa" was her favourite song at VP! Kids these days.

But yes, the catering service has been awful for years now, so much that when we go to a match we make sure we never need to eat or drink there.
It's too much hassle, past experiences of spending the entire half time and missing the first 10-15 minutes of the second half in a queue, to be served over priced poor quality food/drink by disinterested staff loses it's appeal very quickly.

[Des Little]

Brilliant article, Dave - as others have said, this needs to be seen by those in charge at the club.  It's both embarrassing and unacceptable, words that I thought I'd stopped using in relation to this great club.