Just wondering, does anyone have experience of returning items ordered through the online Villa Store? I’ve ordered a top which is annoyingly too big. Having paid £5 delivery charge it now appears that it will cost another £5 to send it back using their online Royal Mail service. Then, rather than being able to exchange it, I have to be refunded and start again, which will cost another £5 postage!
Does that sound right? Or have I missed something?! £15 in postage if you happen to get the sizing wrong doesn’t sound fair to me?!
Any help appreciated