Finally sorted. I had everything - nearly a dozen crashes, confusing layout, re-set password (used system for Middlesbrough tix no probblem), had to do search for assigning other users used system for Middlesbrough tix no probblem), even had one declined payment (think actually I made a mistake cos I was just so stressed)
3 and a half hours of my life gone.
Shite.
Someone needs to speak to Dr Tony about the British obsession of queueing and how we feel when we think some fucker has pushed in in front of us.