From PRAVDA
If you’re looking to collect on the day of the game, please be aware that we are fully expecting queues – unless you arrive over one hour before kick-off.
There is an unprecedented volume of collections expected and we want to avoid long queues or anyone potentially missing kick-off.
Also, if you are in any doubt which ticket fulfilment method you selected when purchasing you ticket (e-ticket/upload to card/post/collect), please take the opportunity to establish this information before matchday by calling us on 0333 323 1874.