To be fair to Viagogo they offered a generally good service (unless something went wrong) or you decided that you wanted to go at the last minute, when extra charges were added not only for their service but also for collecting the tickets.
Fans of other clubs moan about Ticket Stub who are Viagogo's big competitor in the market.
The delay does have an immediate impact on fans who live outside the West Midlands area and perhaps cannot get to each home game, like a Friday night against the Mancs.