Viagogo

[Stu]

First time using these; I bought a ticket for the Stoke match on Wednesday evening. They get posted first class post they said and here I am on Saturday morning without my ticket. On the confirmation email I received, they said that I would be able to pick up the ticket from the Trinity Road kiosk if I didn't receive it through the post. Fine, but the entire point of me ordering through viagogo was to avoid having to arse about on Saturday morning getting a ticket, so any convenience that this service was offering is lost. Further to this, you have to contact customer service to arrange pick up of tickets, yet they fail to provide a customer service number on their website, so I had to check out a couple of forums to get one.

When I eventually got through, the customer service operator spoke very quickly with a strong accent and was clearly disinterested in my complaints - I asked for a refund of handling costs because I paid for first class post which didn't happen - he apologised and then wittered on with a string of unintelligible sentences that I couldn't make out. I'm hard of hearing and I explained this to the guy but he didn't give a fuck. So now I have to go to Villa Park to pick up a ticket before doing the usual pre-match stuff. Why can't I pick up from the shop in town? No one knows.

I won't be using this service again as the discount in ticket price isn't worth the ballache of dealing with these ******. I'd have sooner paid an extra tenner to the club and wish I had done.

[PeterWithesShin]

I've used them loads over the years and never had a problem. I didn't think they posted them when bought that close to a game.

[Stu]

I've used them loads over the years and never had a problem. I didn't think they posted them when bought that close to a game.

If that is the case they did not make it clear during the purchasing process and in any case were offering postage options.

Fair enough if you've had no problems with them though. I find their customer service poor, however.

Villa's is much better. Got through to the Villa ticket office to find out that Viagogo had messed my address up, somehow. I find that weird considering it's gone through a computerised system. So their admin staff are also poor. Villa have arranged things so I can pick up my ticket from the club shop, which is awesome.

I'll stop moaning now.

[PeterWithesShin]

Check your confirmation email as it will have the address you entered on it, could be you made a mistake? I did once when ordering from somewhere, which was pretty embarrassing cocking up my own address!
The confirmation should also say if it's being posted or not. I've only once bought a ticket close to a game and it stated when I was ordering the ticket had to be collected from the Trinity Road ticket kiosk on the day.

More often than not the Villa are superb at sorting out any problems.

[Stu]

Check your confirmation email as it will have the address you entered on it, could be you made a mistake? I did once when ordering from somewhere, which was pretty embarrassing cocking up my own address!
The confirmation should also say if it's being posted or not. I've only once bought a ticket close to a game and it stated when I was ordering the ticket had to be collected from the Trinity Road ticket kiosk on the day.

More often than not the Villa are superb at sorting out any problems.

Yeah, I checked the address. It's correct on the confirmation of purchase email I got, but I never received an email confirming that they had been posted. You can't track your purchases unless you're signed up to viagogo either and I'd purchased mine as a guest, so that was out the window.

The address issue came about, I think, because there is a letter after our flat number which was inputted after my purchase as "37" (according to Villa) instead "3F", so my ticket is with someone now. Hopefully an Albion fan.

[Witton Warrior]

Check your confirmation email as it will have the address you entered on it, could be you made a mistake? I did once when ordering from somewhere, which was pretty embarrassing cocking up my own address!
The confirmation should also say if it's being posted or not. I've only once bought a ticket close to a game and it stated when I was ordering the ticket had to be collected from the Trinity Road ticket kiosk on the day.

More often than not the Villa are superb at sorting out any problems.

Yeah, I checked the address. It's correct on the confirmation of purchase email I got, but I never received an email confirming that they had been posted. You can't track your purchases unless you're signed up to viagogo either and I'd purchased mine as a guest, so that was out the window.

The address issue came about, I think, because there is a letter after our flat number which was inputted after my purchase as "37" (according to Villa) instead "3F", so my ticket is with someone now. Hopefully an Albion fan.

Check your confirmation email as it will have the address you entered on it, could be you made a mistake? I did once when ordering from somewhere, which was pretty embarrassing cocking up my own address!
The confirmation should also say if it's being posted or not. I've only once bought a ticket close to a game and it stated when I was ordering the ticket had to be collected from the Trinity Road ticket kiosk on the day.

More often than not the Villa are superb at sorting out any problems.

Yeah, I checked the address. It's correct on the confirmation of purchase email I got, but I never received an email confirming that they had been posted. You can't track your purchases unless you're signed up to viagogo either and I'd purchased mine as a guest, so that was out the window.

The address issue came about, I think, because there is a letter after our flat number which was inputted after my purchase as "37" (according to Villa) instead "3F", so my ticket is with someone now. Hopefully an Albion fan.

I too have used them all season with only one problem. Normally good but when they do cock up you have an experience like Stu's where they just don't get the fact you feel mucked about. I contacted them around Xmas because I knew there was only one day to receive post and they were going to miss it. Received an e-mail saying tickets sent. Didn't arrive. Had to collect them but complained that they had actually lied to me as the tickets were never sent. Ignored me but I expect no more from anything to do with "entertainment" companies

[PeterWithesShin]

They will not post tickets that close to a game. It is always collect. When I have bought on Viagogo really close to a game it clearly stated when I was booking, and on the confirmation email, I had to collect the tickets in person for the Trinity ticket office.

[dave.woodhall]

I suppose one of the things with Viagogo is that you're getting what you pay for. Cheap seats = Sports Direct-type service.

[silhillvilla]

To be fair I've always found them good as a seller and a buyer .

[wittonwarrior]

Cheeky gits not only charge a transaction fee but also have charged be £4.65 because I have bought ticket less than 7 days before match and will have to collect from ticket office.

Have seen that Man City have ditched Viagogo.

[AlexAlexCropley]

Just bought three for the Burnley match in the Holte-unavailable on the OS. Stung for £16.50 in fees.
Can I get these tickets allocated to my reference numbers?

[PeterWithesShin]

They should automatically go on, but if you call them asap to double check, and especially if you want them going on 3 different references, the club should sort it.

[AlexAlexCropley]

Thanks PWS-managed to get another reference onto my son's, which swung it for Wembley! Good times!
Big up to the ticket office staff for polite professionalism on two occasions of nervy final fever fan calls.

[Witton Warrior]

Just a quick review for anyone thinking of using Viagogo next season. Attended all home matches except for Stoke.

I used them for the majority of the league matches (80%) and only had one issue when I had to collect due to Xmas posting. See above post. When I wanted to sit with mates or middle of the Holte (for Cup especially) etc I went through the TO. All my booking references were recorded so had no problem with Wembley tickets.

Will use them again next season but keep to the Holte as I had too many arguments with opposition in the Upper Trinity and I value my freedom/good looks ;-)

Missed having an ST but still won't give Lerner my money before I know what he is doing with the club

[UK Redsox]

Is it right that there's no Viagogo this season ?