The ticket office were unusually less than helpful in the first instance today - I asked for tickets to be sent to me by express mail but they stated this could not be done - I was told to phone the Werder ticket office if I wanted tickets - I just could not make the call centre lady understand my request - I need the tickets by Friday as I fly out to Holland on that day.
I decided to redial and got the same individual - this time I asked for her manager which she seemed reluctant to do - eventually I spoke with a manager who also stated she could not send the tickets other than first class despite me offering to pay the costs.When asked what I should do if the tickets do not show up she said I need to phone the ticket office and they will cancel the tickets and arrange with Werder for me to collect on the day - why didn`t they just say I could do that in the first place.
I also e-mailed Werder and got this response:
Hello Mr. VCTM,
yes, there will be a ticket box for guest supporters near the guest area (Westkurve).
The tickets will cost 15€ each.
The stadium is about 6 km away from the airport but we would advise you to go by bus & tram instead of car, because due to the supporters day (Tag der Fans) there is no parking space at the stadium.
Best regards
SV Werder Bremen GmbH & Co KG aA
Callcenter
Tel: +49 (1805) 937 337
Fax: +49 (421) 49 05 06
Mail: tickets@werder.de
Web:
www.werder.deNow there`s customer service!!
See you Saturday guys !!
