I just to want to say something positive about Villa.
I just wanted to book an extra ticket for my 4 year old on Sunday and had problems with villa website and I spoke to Keith in the ticket office who I have spoken to before.
Keith I have never met, but over the phone he strikes me as quite a mature character, quite dowr and dry sense of humour.
But he just spent 10-15 minutes sorting my ticket problem out and just gone the extra mile which makes me and 4 year old really happy.
When reflecting on the game yesterday he reaction just brightened my day with his brummie wit.
Made me proud to be a villain!