How do I get tickets in the new app thing?

[algy]

I've bought tickets for me, my dad, and my little boy for the Newcastle match.  Thought it was all done via apple wallet thingies and so I'd just need to find the email.  Turns out I've got to use an app.  Worse, I can get mine & my boy's tickets but my dad's aren't there.  Definitely bought them, it's showing up on the email but haven't a clue how to get hold of them.

I assume maybe I have to log in with my dad's account, but I've no idea what the email and password for that would be as I'd signed up for it about ... 15 years ago?  Can't find the email anyway.

Any ideas?

[AV82EC]

You definitely need to get your Dads ticket via the app and you’ll have to sign in as him to do so.

[FrankyH]

If you don't get it sorted tonight. Maybe get to the ground a bit earlier and ask the ticket office to help you out.