Season Tickets

[UK Redsox]

It’s hardly the splitting of the atom.

Go to Wallet.
Select Season Ticket
Wave in front of ticket reader until it beeps and turns green.

We’ve put men on the fucking moon FFS and people are predicting a meltdown over waving your phone in front of a ticket reader.

But if it was the Villa IT team in charge of the moon landing, the Apollo rocket would have looked like a punctured balloon taking off, before crashing into the side of the nearest mountain.

At the moment the Villa app won't let me log in despite me using the correct password, and the link to reset it is broken.

Also...despite us having to use our Pride Rewards by a certain date, the website has said this for weeks

We’ll be back soon
We’re currently undergoing scheduled maintenance.

We should be back shortly!

[dalians umbrella]

I consider those that faff about at the turnstiles to be the equivalent of the person in front at the garage, that has just filled up their car with petrol, paid and decides to spend what feels like five minutes adjusting their seat, putting their safety belt on and grabbing a Werthers original.

They are the same pricks who get to the ticket barrier on the Tube and only then stop and start staring at their ticket or phone, wondering what to do.

There is likely to be thousands that do not usually use their phones for this purpose.
Expect carnage.

It’s hardly the splitting of the atom.


Select Season Ticket

There is a setting where the wallet knows you are at the Villa and it automatically selects the season ticket.

you just need to fast double-click what is the equivalent of the round button on the front on my very old iphone

[john e]

I’ve got 3 ST’s on one email account and they only sent me mine so far
Tried to ring them spent 15 mins holding on then got cut off

[martin o`who??]

Humans have put men on the moon, yes. But we’ve also elected Boris Johnson.

and Keir Starmer.

[Arsey]

I still cannot transfer my st on the app to my Apple wallet.

If you cannot make a game and you wanted to pass your st to a mate, how could you do that, could you take a picture of the QR code and send it to them.

[martin o`who??]

Our ticketing system is poor. No consideration whatsoever for fans who aren't computer and Internet literate. The tail is definitely wagging the Dog on this. Considering we are an increasingly service based economy these days, customer services suck arse in Britain.

[martin o`who??]

Our ticketing system is poor. No consideration whatsoever for fans who aren't computer and Internet literate. The tail is definitely wagging the Dog on this. Considering we are an increasingly service based economy these days, customer services suck arse in Britain.

to be fair and give credit where its due, they came straight back to me and sorted my issue straight off.

[Holte132]

So are our STs supposed to be coming in an email, or have I got confused as usual?

[Dogtanian]

So are our STs supposed to be coming in an email, or have I got confused as usual?

Yep, next week I think.

[andyh]

So are our STs supposed to be coming in an email, or have I got confused as usual?

Yep, next week I think.

I should bloody hope so

[SaddVillan]

Last season If you couldn't make a game you just gave your card to a relative/mate.

What do we have to do this season?

[Dogtanian]

Last season If you couldn't make a game you just gave your card to a relative/mate.

What do we have to do this season?

If you call the ticket office you can give them your friend's or relative's fan ID and they will transfer the ticket to them for that game.

If your ticket is a concession and they don't meet the criteria then you will be expected to pay the difference.

[chrisw1]

Last season If you couldn't make a game you just gave your card to a relative/mate.

What do we have to do this season?

At the moment the system is you phone or e-mail the booking office with your friend's name and fan ID and they will e-mail them a ticket.  It's very simple.

I think longer term they seem to be developing a 'transfer ticket' option on the website, although it doesn't seem to be functional yet.

[cdbearsfan]

Any idea when we might be getting them? I was hoping to have it on Thursday at the very latest so can still get in touch with the club if there is a problem.

[Nev]

Any idea when we might be getting them? I was hoping to have it on Thursday at the very latest so can still get in touch with the club if there is a problem.

You and 30 odd thousand others are likely thinking the same.