Still calamitous to deal with.
I'd assumed they had surplus of the Villa 3rd kit after announcing a sale on it. I got an e-mail this day last week saying it had been slashed to a very attractive price, am sure many of you got this too. Was having a tough day so thought I'd treat myself, went on the website and bought one straight away.
2 days ago went on to check the status of my order expecting that there might be delays and it was marked as Awaiting Refund. I hadn't had any further comms from Fanatics about it so I sent off a quick mail.
"The Aston Villa Third Shirt 2019-20 has been incredibly popular and demand has exceeded all expectations. Because of this, we are really sorry to tell you that it's now out of stock. We have been doing everything we can to obtain more stock but unfortunately we have been unsuccessful. On this occasion we have had to cancel and refund your order ..."
Frankly bizarre. If it's been that popular why do a sale at 70% off? Surely you only do that when there's a big surplus. And since I jumped on and bought one immediately after getting the e-mail, I can't believe enough people had got in there already and bought up every last shirt.
Also really poor to cancel orders without issuing any communication; I had to discover this and follow up on it myself. The charge was processed immediately on my card last week, but I've yet to actually receive any refund.
Anybody else have this experience?